5 steps to get started with self-service - Step 5: Optimize your help center and plan maintenance
On August 12, the Zendesk team hosted the last delivery of our series 5 steps to get started with self-service - Step 5: Optimize your help center and plan ongoing maintenance.
Join us in this Zendesk session, to watch our experts Patty and David guide attendees through advanced strategies for optimizing and maintaining a Help Center as part of a broader self-service series.
The focus was on enhancing knowledge base articles with multimedia, managing content efficiently using article lists and context panels, and leveraging enterprise features like team publishing and article verification.
Want to learn more? Click to see other events in this series and RSVP to future sessions: https://usergroups.zendesk.com/events...
Highlights included
00:00 - Intro and agenda
04:24 - Multimedia for self-service
07:37 - Demo - How to insert media into help center articles
14:33 - Article lists
17:59 - Demo - How to use the article lists for your help center maintenance
20:39 - Knowledge in the context panel
23:47 - Demo - Creating articles directly from tickets
30:31 - Article comments
32:28 - Demo - How to create a ticket from article comments
34:46 - Enterprise features for knowledge management
44:24 - Q&A
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