Teams | Collaboration | Customer Service | Project Management

The Developer's Guide to SaaS Compliance

As SaaS applications usually collect and process sensitive user information, keeping this information secure is key to building user trust and ensuring long-term business success. One of the ways for SaaS providers to communicate how exactly their users’ data is kept safe is through compliance with security and privacy standards.

How to Set Boundaries at Work for a Healthy Balance: Tips for Disconnecting After the Workday

In this fast-paced world, we are living in it can be tough to “unplug” ourselves. We are constantly bombarded with work emails, calls, and texts outside of the traditional workday! On top of that, as remote work has become more prevalent, it makes it even more difficult to establish work/life boundaries. Sometimes, it’s just too hard to stay off, hence the need of set boundaries at work.

OneDesk - Integrating with FreshBooks

OneDesk integrates with FreshBooks allowing you to invoice and bill for the work you perform on tickets and tasks. With OneDesk and FreshBooks, your accounting tool is directly integrated with your helpdesk and project management software. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

The Impact of Society on Employee Burnout (and What Employers Can Do About It)

Some countries have strong labor regulations that mandate aspects of working culture like working hours and paid time off, while others do not. Workforces in countries lacking regulation are at higher risk of burnout, which is why companies need to be aware of what they can do to ensure a healthy workforce.

15 Next-Level Work Management Software For All Team Sizes

Work management software is a great solution for companies looking to streamline workflow, improve collaboration, and increase productivity. By bringing together all the relevant data relating to projects in a single app, this software can help you avoid resource, time, or task management issues and achieve your company goals. But with tons of work management tools on the market, selecting the right one may seem challenging. Fortunately, we’ve got you covered.

5 Helpful Tools in Transitioning BPO Workers to a Productive Remote Work Setup

The pandemic catalyzed the advantage of the hybrid work model for many industries, including the BPO or business process outsourcing industry. The sector’s quick adoption of the remote work model has helped many partner companies minimize disruptions and mitigate other impacts of the crisis.

Outsourcing Translation Services for Global Business Growth: 6 Reasons + 5 Tasks to Outsource

Every business wants one thing—growth. And today, businesses are starting to look past their own borders to achieve that growth. Translation services have become a major partner in this goal, enabling businesses to communicate past language and cultural barriers. But how exactly do they help? In this article, we give five major reasons why you should outsource translation to language service providers, and tips on how outsourcing translation services works.

What is Work Fatigue? How to Overcome It

Work fatigue is something that we all experience. If you spend a good deal of time at work, then you might be familiar with this problem. You feel tired, your eyes are getting red, and you just can’t take it anymore. Work fatigue is a physical, mental, and emotional condition that affects the way we work. It’s almost like a form of stress that happens when you do a single task for too long. We’ve all been there before — feeling the effects of work fatigue.

5 ways to create better employee experience in healthcare

An increasingly urgent challenge facing the healthcare industry is the shortage of skilled healthcare professionals. This is due to the general population getting older, an increase in chronic diseases, the impact of the pandemic and an ageing healthcare workforce. Compounding these trends is a work environment where siloed information, disconnected workflows and excessive paperwork can lead to frustrating experiences for employees and patients.