Teams | Collaboration | Customer Service | Project Management

Tymeshift Reporting Features and Metrics I Zendesk and Tymeshift's Diving Deep Webinars

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. You'll learn more about:🎯 All the reporting options you have to work with🎯 Which reporting features to use for each circumstance🎯 Powerful metrics that everyone should keep in mind.

Conversations with Zendesk: Agent experience

Brands like OneSkin, Affirm, Medline Industries, LP, and @Lovevery use Zendesk to lend a helping hand to their customer service agents by: 🤯 Taking away busy admin work🥳 Enhancing productivity🤩 Making agents feel empowered Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Understanding the shifting priorities of IT leaders I Conversations with Zendesk Podcast

💡 On this episode of #ConversationsWithZendesk, we’re joined by Paulette Chafe, head of consumer insights and research at Zendesk. ⚡️ In our discussion, Paulette shares insights about the integration of AI in customer and employee experiences and how technology is rapidly reshaping the business landscape. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

The IT dilemma: Balancing data privacy and personalisation in customer experience

Your phone buzzes with an email notification. Subject line: Important information about a recent security incident. Sounds familiar, right? Unfortunately, security incidents are more and more common, which means many companies are leaning on trust to galvanise their customer relationships. Trust is the cornerstone of customer relationships, but in today’s changing data privacy and security landscape, it’s hard to earn and easy to lose.

Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley

Jeremy provides much useful insight into how companies can approach the adoption of #AI in a responsible way, while leveraging it to its fullest potential. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk Showcase 2023: Up close at the big AI drop

🌃 Business leaders gathered in New York's Chelsea neighborhood to witness the latest #ZendeskAI advancements, including new #generativeAI capabilities and what it means for customer experience, employee experience, and data security. ✨ AI leaders @AKMofficial and @kozyrkov joined the Zendesk team onstage to unveil the latest in the AI space. Zendesk makes customer service better.