Teams | Collaboration | Customer Service | Project Management

Automation has become a business imperative. With the demand to cut down on costs and do more with less, businesses are obviously turning to automate simple repetitive tasks. Be it collecting lead data or sending out an onboarding campaign or improving team productivity – automation has a key role in every business domain. Infact, a recent study has revealed that almost 44% of businesses are looking to increase their tech spend and replace outdated technologies.

This is a story of competing with one of the biggest names in the industry of communication tools. This is a story of how we launched Chanty, an easy-to-use team collaboration tool. And finally, this is a story of numerous startup challenges we’ve solved. I believe this story deserves your attention. Imagine a bootstrapped startup of a few fellows that is going against a SaaS giant. Add to this picture the fact that literally hundreds of apps are born in this industry each year.

Offering outstanding customer service is critical if you wish to retain customers and grow your business. However, exceptional customer support is more than just providing answers to user queries. It is, in fact, a part of the promise you make to your customers – it is the voice and face of your company.

Teamwork makes the dream work — a cliche you would see on a tacky office poster — might sound lame but it’s very true. Humans are social beings, even more so when it comes to business. You can’t build or run it single-handedly. Heck, you wouldn’t even read this article if it wasn’t for the coordinated effort of several people! That is why remote work has become such a challenge for many teams.

It’s Friday afternoon and we are ready to hit the road and start our weekend getaway. Our last Zoom call is here and we are done for the day (or week)! Let the party begin! And all of a sudden, the screen freezes, the voices start to glitch, the internet crashes, and all hell breaks loose. We aren’t going anywhere anytime soon… Have you ever been in a situation like this before? Feeling so exhausted with all of these tiresome virtual calls all day long.

Every type of team will encounter hiccups in the workplace from time to time. Whether these disagreements are about team projects or current affairs, the root of the issue can often be found in cultural differences. This is especially true as the world becomes increasingly globalized and teams are made up of members with various life experiences. As a leader and mentor, how can you effectively manage intercultural communication to avoid and work through conflict in the remote workplace?

Having a team chat and collaboration tool as a product we had nothing to fear when we were forced to go fully remote because of the pandemic. Things went on as usual with the exception of having more video conference meetings and virtual lunch breaks with colleagues. We were lucky that the product we work on has become a must have tool for any company literally overnight. However, we cannot say that remote work doesn’t have its challenges.

The pandemic has permanently reshaped the workplace. It made millions of people say goodbye to the rush hour and start working from home. The apps such as Skype, Zoom, Chanty, or Slack made it all possible. We no longer have to be in an office full-time. The truth of the matter is, we proved that working from home can be effectively done in our PJs from the comfort of our sofa. Based on research by the Conference Board, less than 10% worked from home prior to the pandemic.

Low-stress level, no commute, no shoes, PJs only, spending more time with family and friends, and so much more. Sounds neat right? According to some studies, remote work has brought higher productivity and a more positive work-life balance since the beginning of the pandemic. However, it’s not all rainbows and butterflies, is it? We have been facing some challenges, to say the least.