Teams | Collaboration | Customer Service | Project Management

We’ve all been part of the group projects at school where we have that one ‘leader’ who decides whose ideas are interesting and dismisses the others as unamusing. In addition to our leader, we had the lazy one who did nothing but took credit for the hard work of others. Based on those past experiences, it’s no wonder why most of us dread the idea of working together with others. And yet, something incredible happens when people come together to create something new.

The concept of burnout isn’t new. But with more employees working from home due to the COVID-19 pandemic, it’s certainly becoming more apparent. 38% of remote workers say that burnout has worsened throughout the pandemic. And it doesn’t just affect remote workers. A recent study by StuDocu discovered that 7 out of 10 students experienced a decline in their mental health. So it’s clear that the pandemic is impacting the well-being of people all around the world.

There is no doubt that effective communication is the backbone of any successful organization. For effective delivery, you must ensure that your employees have a smooth and effective way of communicating with each other. That will help allow your company to work efficiently and provide quality service to your customers. Although there are many ways employees can communicate internally, organizing a one on one meeting is a great way to collaborate.

According to Global Workplace Analytics, the number of people who work from home has grown by more than 173% since 2005. There are now over five million remote employees in the U.S. The emergence of the coronavirus pandemic prompted stay-at-home orders, and work-related tasks have become challenging for those who struggle with managing remote teams. Some employees find it hard to create a work-life balance now that they work from home.

Darwin once said that we do not adapt, but perish. This has never been more true than it is today. Digital marketing platforms have become incredibly influential. We all need to be extremely flexible and agile if we want to keep up with the current marketing landscape. With the pandemic, the world has started to move into the digital space. Covid transformed technologies, behaviours, and work life.

What is FOMO? And why is it so important? Well, it’s one of the most popular syndromes of the 21st century – the fear of missing out. More than half of social media users are experiencing FOMO. They are continuously afraid of missing something – an event, news, any office activity or the promise of cake in the break room. According to a recent study, 51% of people said that they log into social media more frequently than just 2 years ago.

Automation has become a business imperative. With the demand to cut down on costs and do more with less, businesses are obviously turning to automate simple repetitive tasks. Be it collecting lead data or sending out an onboarding campaign or improving team productivity – automation has a key role in every business domain. Infact, a recent study has revealed that almost 44% of businesses are looking to increase their tech spend and replace outdated technologies.

This is a story of competing with one of the biggest names in the industry of communication tools. This is a story of how we launched Chanty, an easy-to-use team collaboration tool. And finally, this is a story of numerous startup challenges we’ve solved. I believe this story deserves your attention. Imagine a bootstrapped startup of a few fellows that is going against a SaaS giant. Add to this picture the fact that literally hundreds of apps are born in this industry each year.

Offering outstanding customer service is critical if you wish to retain customers and grow your business. However, exceptional customer support is more than just providing answers to user queries. It is, in fact, a part of the promise you make to your customers – it is the voice and face of your company.