Teams | Collaboration | Customer Service | Project Management

Onboarding new people at a company can be a challenge. As a leader, you need to create a process that gives a new hire the ability to understand your team’s unique workflow and goals, and also ensure that they are fully equipped to start working and secure their first wins. These few months are so critical for a new employee, and they can be especially hard if you are working in a remote team.

To build best-in-class teams, win the competition, and, ultimately, create the next big thing, organizations are hiring talent from all across the world, making teams increasingly distributed. Some companies open hubs in booming cities to attract professionals from the region. Others, many of them leading tech companies like Automattic, Buffer, and InVision‚ prefer to create fully distributed teams, allowing their employees to work from anywhere.

Working in a remote team can be very challenging, especially if you’re trying to schedule a meeting with someone in a different time zone. As a distributed organization of 150+ people working from Europe, the United States and Australia, we know first-hand how painful this scheduling process can get, but we also understand that real-time communication is critical when you are building the next big thing.

In 2019, remote work is becoming more and more popular: to hire the best talent from all across the world and keep up with the competition, startups and big companies alike are building distributed teams. There are also numerous productivity tools that support organizations as well as individuals. However, transitioning from a colocated team to a remote environment can be still challenging.

To develop products in the right direction, we need to research the experiences of our users, discover their needs and unpack the insights. As product managers, designers and researchers, we have a large toolset to discover what our users want and how it corresponds with business needs. But how should we figure out what matters the most? This is where a thoughtful UX survey can be useful. Here are some steps that can help you get the most out of a survey.

User research plays a critical function when you are building tech products and services. This practice helps teams understand the user’s perspective, including their unmet needs, delights, and pain points, but also how they connect to the brand and product in an emotional way. User researchers also serve as a bridge between customers or users and the product, engineering, and company leadership teams.