Teams | Collaboration | Customer Service | Project Management

Understand the EU AI Act's impact on financial institutions using AI-powered solutions. Ensure compliance confidently with our practical steps.

Understand how Luware Nimbus uses the Microsoft Teams presence status in addition to an agent's skill profile to determine whether an agent can join a call. From Presence to Performance: Effectively Manage Contact Center Users An employee's ability to join a contact center call depends on his or her Presence state. Learn how Luware Nimbus determines Presence status and how it relates to the Microsoft Teams status.

Learn how to connect Teams to the public telephone network and leverage third-party applications to extend the software's functionality and manage all enterprise interactions and customer touchpoints on the platform.

The Recording Information Security Whitepaper meticulously outlines the data privacy and security measures implemented by Luware AG to safeguard customer data.