Together with the world’s leading outsourcing advisory website and aggregator marketplace, Outsource Accelerator, we’ve launched a comprehensive and objective analysis revealing the top 500 outsourcing firms globally. The much-anticipated index, known as the Time Doctor OA500 2023, was developed over 18 months using Outsource Accelerator’s proprietary methodology, which assessed multiple points of metadata from more than 2,500 business process outsourcing firms worldwide.

In today’s digital economy, the way we work has changed dramatically, human resources have the option of insourcing vs. outsourcing, and it becomes harder to decide. The advent of the internet and the rise of the digital age have also transformed how we think about work and the workforce. PWC survey finds out that 61% CEO say their business model will be more digital in the future. One question that comes up frequently is: should I outsource or insource?

An overview of outsourcing pain points and how to overcome them.

Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance, and employers benefitted from reduced operational costs and increased access to a global talent pool. Many outsourcing industry firms continue working remotely even after the pandemic, with more companies looking to transition.

Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center operations for your business process. Let’s get started.

Learn how a BPO team can boost productivity and cut costs with these 5 tips.

Customer service business process outsourcers (BPOs or “outsourcers”) have similar goals and challenges to in-house operations—and some additional ones of their own. They’ve got to keep several plates spinning at all times such as: Do they have a secret sauce that helps them to achieve that?

A guide to the hottest outsourcing trends in 2023.

Employee engagement has long been an issue for BPO companies, but never more so than in today’s post-pandemic world of hybrid and remote work. Among the companies we interviewed, we found that they shared common problems that emerged as a result of poor employee engagement levels. These included a lack of productivity, reduced customer satisfaction and retention, and increased employee attrition.

We are approaching the end of Q4 and it is time to defend the IT budget for next year. It is then that, as IT managers, we ask ourselves: wouldn't it be convenient to outsource IT? Of course, this is not a simple question to answer, mainly because we need to analyze multiple factors in order to find an answer that fits each organization. So, if you're looking for a yes or no answer, we're sorry to disappoint you.