Hate or love it, Artificial intelligence (AI) is here to stay! Advances in the past year have shown that artificial intelligence has made huge strides in the realm of customer service.

In this webinar, we will discuss how AI can shape richer, more rewarding experiences in the world of customer experience. Our expert speakers will discuss the unique challenges for leaders as they grapple with how to use AI best to deliver tangible business value.

Here's what we'll cover:

• Newly emerging AI and conversational trends CX leaders need to be aware of
• How Ultimate and Zendesk see AI being used most effectively for CX
• Common AI traps businesses fall into
• The five steps to getting started with AI