Vivantio: Ticketing Tips for Service Optimization

Vivantio: Ticketing Tips for Service Optimization


Let's face it - TICKETING is the focal point for every service management system. How well you handle tickets can either lead to broken SLAs and upset customers or streamlined processes and happier outcomes.

Join Product Specialist Melissa Faletra and Software Sales Engineer Mark Walker as they answer your questions and demonstrate how to optimize your service using these ticketing tips including:

  • onboarding ideas for Self-Service Portals
  • creating rules for automation and escalation
  • using templates, history and insights
  • scheduling custom workflows
  • merging tickets for efficiency and much more!

No matter what your service management platform, use these tips to help you achieve Service Optimization and elevate your customer experience!