Employee expectations are behavior, performance, and outcomes employers require from their workforce. They provide clarity and direction, ensuring the organization achieves shared business goals. Without outlining (and monitoring) these expectations, employees won’t be clear on their roles or how they contribute to the bigger picture. They may become disengaged, lose productivity, or leave, which hurts any business.

By now, you may have heard that the US banking giant Wells Fargo has fired some employees following claims that they were faking keyboard activity to fool the company into thinking they were working when they were not. This has left many managers to wonder—Are my employees faking their computer activity? Employee monitoring software is crucial in tracking productivity and ensuring accountability in the modern workplace.