Build the future of AI-first service May 13, 2026 By Srinivasan Raghavan In Freshworks Freshworks’ May launch delivers the innovations and the playbook to deliver AI-powered service transformation. Read Post Freshworks AI Blog Customer Service Helpdesk Read more about Build the future of AI-first service
AI is only as smart as the context behind it May 11, 2026 By Derek Korte In Freshworks A conversation with Freshworks VP of product management Jason Aloia. Read Post Freshworks AI Blog Customer Service Helpdesk Read more about AI is only as smart as the context behind it
How Freshworks runs HR like a service organization May 6, 2026 By Laura Rich In Freshworks Freshworks Chief People Officer Johanna Jackman on bringing HR onto Freshservice to streamline operations, improve employee experience, and unlock higher-impact work. Read Post Freshworks Blog Customer Service HR Helpdesk Read more about How Freshworks runs HR like a service organization