Slack School | Slackbot for Case Management

Closing a case is satisfying. Hunting down the information you need to do it — not so much. In this episode, we’ll show you how Slackbot brings the answers to you. By surfacing relevant details from past cases and documenting new ones directly in your Salesforce channel, Slackbot helps you stay focused on what matters: the person you're helping. If you work in a support role, this one's for you. Class dismissed!

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