The Second Wave of Remote Work - and Who Wins It

98% of workers want remote work at least some of the time. 46% would consider leaving if forced back to office full-time.

Remote is no longer a differentiator. It is the floor.

At @RunningRemote 2026, Nick Francis, Chairman of @hellohelpscout, introduced the Remote Excellence Audit, five dimensions that separate organizations that are remote by policy from organizations that are remote by design.

In this clip: the remote-friendly vs. remote-excellent distinction, the ARPA accountability framework (and why the CEO is almost never the Accountable person), and what a genuinely transparent distributed organizations actually looks like.

Watch the full session at runningremote.com