Teams | Collaboration | Customer Service | Project Management

How to use ITAM to support your IT support game

Historically IT asset management (ITAM) is the practice that was forgotten about by IT service management (ITSM) practitioners because it wasn’t considered a “core” ITIL process. This changed with the publication of ITIL 4, and now ITAM sits firmly in the ITIL management practice section of the service value stream. Done well, ITAM can help organizations to manage, control and support their IT services.

Change Management: The Impact on Organizations

Life is a series of changes. It can be exciting, new, and full of possibilities—or it can be scary, uncomfortable, and unknown. Change can have both good and bad consequences for organizations. How an organization handles change will determine its success or failure. This blog post will discuss the impact change management has on organizations. We will look at the benefits and challenges of change management, and provide tips on successfully navigating through changes in your organization!

10 best open source customer service software

Businesses always want to provide the best customer service possible. To do that, they need the best customer service software to decrease response time and resolve customer inquiries effectively. However, organizations sometimes face challenges while acquiring and setting up customer service systems. They want a tool tailored to their needs that supports various customer service channels, and that allows them to control their own data. These criteria is met with open source customer service software.

Insightful - Workforce Analytics Software

Insightful is an employee monitoring and time tracking software which tracks employees’ computer activities while they’re working. It provides businesses with valuable data on how the time in the office is spent, as well as on project progress, websites and apps usage, and so on. Employers can either look at the real-time data, or at reports providing details on time spent on different assignments. It’s an intuitive solution that is extremely easy to install on office computers, as well as on remote employees’ devices

Six things we're learning about thriving in a hybrid work environment

Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped the way we work. Now, as many of us return to the office once more, employers must continue to focus on the mental wellbeing of their employees. There’s been much discussion recently about the Great Resignation – the large number of employees leaving, or considering leaving, their jobs.

How To Create A Positive Work Culture

There is more to running a successful business than just turning a profit and making the numbers work. A positive work environment is a key indicator of a great business that encourages its employees to thrive and succeed. Workplace culture is all around us and truly defines the environment that employees work in. It can be described as the personality and character of a company or organisation, so every business has its own culture.