Teams | Collaboration | Customer Service | Project Management

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Learn How to Deal With Rude Customers (incl. Examples + Strategies)

Regardless of the industry, anyone working with clients will eventually deal with rude or mean customers. These customers can be very tricky to handle. But if you deal with them properly, it can make the difference between a satisfied customer and a lost customer. So what are the best ways to deal with rude customers? And why are customers rude to begin with?

Everything You Need to Know About Customer Churn (and How to Reduce It)

Customer churn is an incredibly vital metric for a growing business. It can show you how well you retain customers and improve customer satisfaction. No company can keep 100% of its clients. However, to keep as many as possible, you need to predict when customers will leave and find out why they’re leaving. Customer churn exists for this reason.

Customer Engagement: How To Improve It Today (incl. Strategies, Ideas & Examples)

When approaching customers, you want to become more than just another company. You want your customers to get to know your brand, find out what it represents, and discover the ways it can improve their lives. You want them to create a relationship with your brand, look for it when they need it, and help others connect with it. This process is called customer engagement. But why is customer engagement so important? And how can you engage your customers today?

Hiring A Customer Experience Specialist: Everything You Need To Know

Regardless of the type of business, every product and service needs to provide a great customer experience. That’s why the need for great customer experience specialists has been on the rise. The better the customer experience, the better your reputation, sales, and revenue will be. But what does a customer experience specialist do? And how can you hire the best ones?

The Complete Guide to Customer Service Training (incl. Ideas, Games, Videos and Programs)

It’s impossible for a business to place too much of an emphasis on its customers. If your customers are happy, your business will have a better chance of succeeding. To make sure your business thrives, it’s critical for you to guide your valuable customers through each stage of their journey with your company and help them get amazing results along the way. However, keeping your customers happy isn’t easy.

How to Identify and Fix Your Customers' Pain Points

If your customers succeed, you succeed. So it’s critical for your Customer Success team to work closely with your customers and understand the needs and specific problems they face. However, that’s easier said than done. You’ll need to develop a keen understanding of your customers and their various pain points. In this piece, we’re going to lend you a helping hand. We’ll dive deeper into the science of pain points by covering the following: Let’s get started!

150+ Customer Service Quotes That Will Help You Get Through the Day

We all know that customer service can be a challenging field, but it’s also very interesting and immensely rewarding. If you’re going to perform to the best of your ability and get as much from the experience as possible, you’ve got to understand the fundamental value of your work. In this post, we’re going to take a look at 150+ customer service quotes that you can call upon for inspiration and guidance during challenging times.

The Expert Guide to Customer Success

Every business dreams of having countless satisfied and loyal customers. Once you’ve crossed a certain point, those people are more than just customers – they are enthusiastic promoters and brand advocates of yours, who wouldn’t dream of ever switching to another competitor. Of course, these types of customers are rare. And to acquire them, businesses have to pull out all the stops, and develop a strong focus on a critical area: customer success.

Prevent Miscommunication with These 10 Tactics (incl. 5 Popular Examples)

Each day, we all communicate using a diverse range of methods to share our ideas, thoughts, emotions, and opinions. Communication is a beautiful thing that’s at the core of who we are. But it’s also very complex, and the threat of miscommunication is constantly looming. In fact, Dale Carnegie (the author of How to Make Friends and Influence People) stated that 90% of management problems are caused by miscommunication.

How to Hire a Customer Service Representative in 2020

According to figures from Dimension Data, 84% of organizations that work to improve their customer service offering report an increase in revenue. Looking to invest in customer service, in order to put together a stronger team and boost your business? Here’s the exact way to hire a customer service representative in 2020.