Boston, MA (April 4, 2022) - Vivantio, an innovative provider of customer service management software and solutions, and DigitoWork, a new generation IT digital service provider, are pleased to announce they have entered into a strategic partnership that will provide Vivantio’s award-winning service management solutions to the India market through DigitoWork’s best-in-class IT solutions and services. 

"Vivantio capabilities lead the market in both value and scalability Their client base is one of the most loyal in the market space,” said founder and CEO of DigitoWork Dinesh Mehn. “Not only is Vivantio a flexible and scalable solution that can provide Enterprise Service Management capabilities, but their SaaS platform scales for companies big and small to efficiently implement the service delivery process for improved customer satisfaction.  DigitoWork looks forward to working closely with Vivantio to provide these cutting-edge technology products to businesses in India to improve productivity and customer service delivery.”

 “We are proud to partner with DigitoWork and bring our intuitive, flexible and scalable service management platform to India,” said Greg Rich, founder and CEO of Vivantio. “Working with a true global data management partner allows us to expand our reach as more and more companies around the world are realizing the gains to be made by optimizing their service and elevating the customer experience.” 

Customers’ expectations of service are growing exponentially. Meeting these increased expectations while managing one’s business makes delivering sound customer service extremely challenging. Vivantio’s platform along with DigitoWork’s services network enables more businesses to deliver world-class customer service effectively, efficiently, and affordably to optimize customer satisfaction, retention, and value.

For more information about Vivantio’s award-winning service management solution now available through DigitoWork in India, please visit: https://digitowork.com/

To learn more about Vivantio, visit https://www.vivantio.com/

About Vivantio: Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. Vivantio’s award-winning solutions feature rapid, low-cost deployments through a “configuration vs. customization” design. Highly scalable for growing companies, Vivantio empowers teams to take charge and elevate the service experience to both internal and external customers. Easily track KPIs, increase productivity, accelerate response times, all through a simple and intuitive interface. 

About Digitowork: DigitoWork is a new generation IT digital services provider for the new world. A responsible partner for customers, Digitowork enables digital transformation in a way that is inclusive, transparent, fast, lean & agile. Customer-centricity is foundational to Digitowork with a goal to support clients in achieving business objectives by providing innovative, best-in-class IT solutions and services. Digitowork nurtures a culture with a passion to refresh the world and make a difference.