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By Dora Ordanić
Gain visibility into on-call and off-call workflows with Insightful. Maintain quality assurance for call centers (even when remote). Streamline your remote call center operations, balance workloads, and empower agents to deliver exceptional performance—no matter where they work.
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By Sonja Glisic
Discover strategic workforce planning solutions, tools, and strategies to align your team with organizational goals, prevent burnout, and prepare for future challenges.
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Frustrated by disjointed QA and WFM systems? Insightful’s software monitoring combines these tools into one seamless solution, giving your call center real-time data to optimize performance, reduce burnout, and create a better customer experience. Learn how to make the shift.
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By Dora Ordanić
Reduce burnout in your call center using Insightful’s real-time data. Monitor computer activity remotely, see workload trends, adjust schedules proactively, and create a healthier work environment that supports agent well-being and enhances team efficiency.
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By Kendra Gaffin
Quiet vacations, fake collaboration, and time theft aren’t just minor annoyances—they cost time, money, and trust. Learn how Insightful’s business monitoring tools uncover deceptive patterns, address inefficiencies, and create more engaged, accountable teams.
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By Kendra Gaffin
Tired of constantly replacing agents? Learn how top-performing call centers reduce turnover using Insightful's advanced QA and call center monitoring tools. From preventing burnout to ditching micromanagement, discover proven ways to keep your team intact.
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By Sonja Glisic
Call center performance hinges on key metrics. Learn how automated QA tools track and improve these metrics in real-time, allowing you to improve agent performance and enhance customer satisfaction.
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By Dora Ordanić
Poor training costs you customers with every repeat call. Smart call center performance metrics reveal where your best agents excel and why others struggle. Discover how Insightful's call center monitoring software helps build call center training programs around proven success patterns.
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Lost deadlines, burnout, and poor communication can sink distributed teams fast. Discover how Insightful solves these challenges with real-time insights and tools designed to keep teams thriving in 2024.
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By Insightful
Is your team working remotely? Or are you adopting the hybrid working model? Whatever your case is, Insightful is there to help you avoid endless check-ins throughout the day while maintaining productivity. Check out what it can do for your team.
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By Insightful
Find out how to set up Insightful to get the most out of this simple employee monitoring software. Discover which tracking methods are available, and what's the best way to use them.
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By Insightful
Insightful is an employee monitoring and time tracking software which tracks employees’ computer activities while they’re working. It provides businesses with valuable data on how the time in the office is spent, as well as on project progress, websites and apps usage, and so on. Employers can either look at the real-time data, or at reports providing details on time spent on different assignments. It’s an intuitive solution that is extremely easy to install on office computers, as well as on remote employees’ devices
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By Insightful
Check out our newest feature and find out how it will simplify your productivity labeling.
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By Insightful
Check out our newest feature - organizational level productivity labeling and find out how it will simplify your productivity labeling.
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By Insightful
In case you missed Workpuls & Xoxoday webinar about the hybrid workplaces - check out this video recording to find out how leaders need to adapt to the new way of work.
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By Insightful
Is your team working remotely? Or are you adopting the hybrid working model? Whatever your case is - Workpuls is there to help you avoid endless check-ins, while maintaining productivity. Check out what it can do for your team
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Find out how the Always Active feature works, and what are benefits it brings to your teams.
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Care about your company’s productivity? You sound a lot like us, then. Problem is, creating a productive organization takes more than one set of eyes. That’s where we come in. Like your all-seeing sidekick, Insightful tracks employee activity, time and productivity to build a more efficient and focused workplace.
Employee monitoring and time tracking should be sophisticated. But it shouldn’t be difficult. We keep the complex parts under the hood, and let you monitor your entire workplace with about as much effort as it takes to read an email.
Time Management Reinvented for Digital Organizations:
- Employee Monitoring: It’s impossible to watch your employees every minute of the day. But Insightful employee monitoring software can do it for you, creating a more productive workplace.
- Time Tracking: Insightful is a time tracking software that keeps all your critical operations in check, on time and on budget. So you can stay focused on growing your business.
- Automatic Time Mapping: Manual project time tracking can be a real bottleneck. Insightful makes it automatic, efficient and effortless - without a mistake in sight.
Easy To Use Employee Monitoring Software.