Teams | Collaboration | Customer Service | Project Management

Microsoft is enforcing a policy that requires a Teams Phone Standard (formerly Phone System) license for users who receive bot-initiated transfers or “add participant” requests. This closes a loophole that some third-party solutions, including certain contact centers, have been using to avoid licensing costs. In this article you will learn what is changing, why it matters, and the exact steps you need to take.

We’re excited to announce the launch of Luware Recording 1.8.0, which brings with it new tools to streamline compliance and enhance user experience.