Interesting takes on #AI in BFSI.
The last part of the interview we had with the #BFSI industry leaders is here. Watch out for a few interesting takes on #AI.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
June 2018
Girish Mathrubootham shares the story behind Freshworks 360
It has been an exhilarating week for us with the launch of Freshworks 360 and the $100 million ARR milestone. Here's an exclusive – Our CMO David Thompson interviews our CEO Girish Mathrubootham on the excitement and story behind Freshworks 360.
Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360
Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters.
Future of customer experience in BFSI - #FreshThink
Here's what industry leaders foresee as the future of Customer Experience in BFSI
The Art of Customer Experience
In any organization, it's important to have the right customer experience strategy. Here's Beth with 'The Art of Customer experience'.
Customer Experience in BFSI - #FreshThink
Check out the video where BFSI leaders answer to what Customer Experience means to them.
How Customer Expectations Changed Over The Years In BFSI - #FreshThink
This year at IAMAI FintechX, we interviewed a few BFSI Industry leaders and here's what they have to say about Customer Expectations.
Helpdesk Productivity Hacks for eCommerce Businesses
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.
How to make sure your customers don't revolt against you
What do you do to make sure your customers remain loyal to you? You need to earn your customer's trust and also keep it. How important is it? History shows how well known brands have ignored their customers and suffered for it.