Teams | Collaboration | Customer Service | Project Management

Learn how to build and trigger customer messaging workflows with the Courier Journeys API. In this walkthrough, we show how developers can use Courier Journeys to automate lifecycle messaging across channels like email, SMS, push, Slack, and more. You’ll see how to define a journey, trigger it with API calls, and coordinate messages based on user behavior and product events. Courier Journeys helps teams ship lifecycle messaging faster without hardcoding complex workflow logic.

See how AI can use customer context to personalize messages, route users through different paths, and generate structured outputs for downstream workflow steps. In this demo, we show how to add an AI step to a customer messaging workflow, use profile and event data as context, define the expected output, test the response, and use the result to personalize what happens next. What you’ll see.