What's happening to customer experience in this post-pandemic world? - Ft. Nick Mehta, CEO Gainsight
This post-pandemic world is changing everything - and customer experience is no exception. Hear from Nick Mehta, CEO at Gainsight, as he talks to Puneet Mehta (CEO of Netomi) about the changes he's seen in CX and Customer Success since the start of the pandemic.
You can watch this full conversation here: https://youtu.be/Eu_qo8SlrVM
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Nick Mehta is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field.
Puneet Mehta is the Founder & CEO of Netomi, the world’s leading customer experience AI platform that autonomously resolves customer service issues and enables self-driving customer care. He spent much of his career as a tech entrepreneur as well as on Wall Street building trading and capital markets AI.
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Netomi helps companies deliver higher quality customer experiences at scale with AI.
Interested in learning more? https://www.netomi.com/
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