Designing the Ideal Customer Journey in CX | Ft. Nick Mehta, Gainsight
There are a lot of ways to deliver an excellent customer experience - one of those ways is by designing the ideal customer journey! Hear from Nick Mehta, CEO at Gainsight, as he talks to Puneet Mehta (CEO of Netomi) about the importance of creating a customer journey that works for every customer.
You can watch this full conversation here: https://youtu.be/Eu_qo8SlrVM
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Nick Mehta is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field.
Puneet Mehta is the Founder & CEO of Netomi, the world’s leading customer experience AI platform that autonomously resolves customer service issues and enables self-driving customer care. He spent much of his career as a tech entrepreneur as well as on Wall Street building trading and capital markets AI.
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Netomi helps companies deliver higher quality customer experiences at scale with AI.
Interested in learning more? https://www.netomi.com/
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