Demo: How a chatbot automates tier-1 IT support

Demo: How a chatbot automates tier-1 IT support

Feb 8, 2022

Pre-built IT Helpdesk Chatbot
Get your FREE IT Chatbot at and then connect your ITSM tool and go live.

Augment your IT Helpdesk team with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ.

For companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual IT Helpdesk chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee support.

In this video, you can learn about:-

  • How to resolve user IT issue instantly using IT Bot
  • One-click integration of chatbot with ITSM tools (Jira Service Management )
  • How to download pre-built IT Helpdesk chatbot and go live in minutes.
  • How to download pre-built ITSM app workflows and go live instantly.

What is Workativ?
Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding required. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with chatbot, Workativ comes with a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots, and 600+ pre-built app workflows for the chatbot. Workativ Assistant fully automates a request, e.g., the onboarding of new employees, creating and managing distribution lists, unlocking accounts, password resets, creating tickets, and much more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams.

Features -

Chatbot Builder
App Workflow Builder
Create Multiple Bots
Multi-Step App Workflows
Bot Marketplace (Pre-built Bots & App workflows)
Bot training, testing, logs, performance dashboard
Approval Management
On-prem App Connector
Chat Channel Integration (e.g., Teams, Slack etc)
Chat Widget
Live Agent Handover (e.g., Teams)
FAQ Builder
Bot fully customizable using No-Code.
Digital Onboarding
70+ App Integrations

More info -