Customer service management can make or break the growth of your organization. If you’re failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience.
This is up from only 36% in 2010. Customer experience is critical to your organization’s future success. If you’re delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.
According to Esteban Kolsky, 72% of customers will likely share a positive experience with 6 or more people. On the flip side, when customers are not happy, 13% will share their experiences with 15 or more people. Unfortunately, in many cases, customers won’t tell you if they’re not happy because only 1 in 26 unhappy customers will actually complain.
If your competitors excel at delivering unforgettable customer experiences, you need to find a way to establish a competitive advantage. You can achieve this by using a customer service management software solution like StartingPoint. There’s never been a better time to begin using a software-as-a-service solution to implement workflow automation into your operation.
Workflow automation is a complete game-changer for teams that are pressed for time. Teams are wasting far too much time on administrative tasks that should be automated, If you want to harness the talents of your team, they shouldn’t be spending time on meaningless tasks with little impact on the customer experience. They must focus their time on other areas.
With the right software solution in your corner, team members can bring a sense of structure and clarity to customer service processes. When customer service management lacks any real structure, this can have a detrimental effect on your team’s ability to respond to issues. The right software solution will allow you to create automated processes to speed everything up.
Customer Service Management Software
What is the best customer service management software?
The best customer service management software is able to provide teams with the tools they need to streamline communication and quickly address issues as they arise. The faster you can deal with customer issues, the better. Customer service management software is the glue that binds key workflow processes together and ensures everything is running smoothly.
When it comes to identifying the best service management software for deploying workflow automation across your organization, there’s a clear winner on the market. StartingPoint successfully solves disconnected workflow experiences by centralizing key workflow processes inside a single solution. This is perfect for teams with dysfunctional processes.
At StartingPoint, we are committed to ensuring that organizations unlock the full potential of our SaaS solution. Our team is continuously working to enhance our service management solution with new features. As workflow automation becomes increasingly more prevalent across all sectors, now is the time to start exploring how your organization can leverage automation.
How can you pick the right customer service software?
To pick the right customer service software, you need to understand the weaknesses in your existing processes. You can do this by distributing customer surveys and collecting feedback on whether they feel their issues and concerns are adequately addressed. The more data you have on how customers feel about the experience, the easier it will be to identify weaknesses.
Once you have identified weaknesses in your customer service, you can look for software solutions that can address them. The vast majority of weaknesses found in customer service can be solved through increased communication and automation. These two areas are a key focus in StartingPoint’s workflow management solution.
If you’re looking for an all-in-one solution that confidently addresses key problems in your customer service processes with the power of workflow automation, StartingPoint is for you. Our developers have worked tirelessly to build a solution for organizations trying to boost their customer retention rate. With the power of automation in your corner, everything is smoother.
Why is customer service management important?
After surveying 15,000 consumers, PwC found that 1 in 3 customers would leave a brand they like after just one bad experience. 92% would be prepared to totally abandon a company after two or three negative interactions. There’s little room for error. To consistently get things right, workflow automation software helps to mitigate the possibility of human error.
67% of customers prefer self-service over speaking with an organization’s representative. With the support of customer service management software, you can reduce the number of interactions that customers need to have with support representatives to address their issues. Using StartingPoint, you can develop a comprehensive FAQ section to encourage self-service.
Our software can help customer support representatives to streamline and prioritize requests. This is essential for driving high levels of customer satisfaction. If the customer support service feels disorganized and dysfunctional, customers may lose their faith in your ability to meet their needs and go elsewhere. Having the right systems in place can change everything.
How can you get started with customer service software?
You can deploy StartingPoint in just under an hour. That’s right, our solution can be customized and integrated with your existing workflows in a very short space of time. If you’re interested in taking our platform for a test drive, we’re offering a risk-free 14-day trial to all businesses that are serious about taking their customer service management to the next level.
StartingPoint has been simplified for non-technical business leaders and teams. For our platform to become a truly integral part of your operation, we’ve made sure StartingPoint can be used with ease by anyone on your team. With no action taking more than 5 clicks, your team can have seamless user experiences on a platform that has been built around efficiency.
It’s time to take action. Request a 14-day free trial today.