Zendesk: ZENDESK PRESENTS Inside the Forrester TEI Study: 301% ROI

Join Zendesk and Forrester for a fireside chat revealing how CX leaders prove ROI, reduce costs, and drive growth with insights from the latest TEI study.

Key takeaways

• A commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting found that Zendesk delivered: 301% ROI, $23.2M in net value, and payback in under 6 months.
• Guest speakers from Forrester will share key findings—what’s driving this impact, and how you can apply it to your support strategy. Plus, hear how TaskRabbit scales support and improve efficiency using AI and automation.

You'll learn:

• Key ROI drivers: 25% fewer contacts, 30% automation, and faster resolution
• How TaskRabbit scaled their support operations
• Practical ways to turn your support team into a growth engine