Rocket.Chat: IN THE DARK: How to prepare your customer service for the next Facebook & WhatsApp outage
The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE!
WE WERE CUT OFF FROM THE WORLD.
What did this mean for customer support teams?
Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.
Join us for our next online session to find out how and why organizations should introduce and optimize their omnichannel customer service efforts instead of depending on "the world's most popular social media platforms".