Teams | Collaboration | Customer Service | Project Management

With this update, we’re opening the gate into the future of work for service-based firms! Introducing: Scoro’s MCP server – one of the first of its kind in the professional services automation space. Read below to find out what that means and how it puts you and Scoro at the forefront of the AI workflow revolution. Of course, we haven’t forgotten about “business as usual” either.

Firms tend to blame project managers or delivery teams when projects fall short of their margin targets. But most of the time, it’s not all their fault. Operational issues can easily set them up for failure before anyone starts doing the actual work. It’s up to ops leaders to fix those problems so delivery teams can actually deliver. In this article, we’ll walk you through a framework to protect your profits by addressing the root causes of project overrun instead of the symptoms.

Growth doesn’t fall apart because you don’t have enough leads. It falls apart when no one agrees on what your business data actually means. Marcel Petitpas, CEO of Parakeeto, talked with us about the true cost of misaligned metrics and how to build a shared, consistent system for tracking what matters.

We spoke with seasoned operators—Meredith Fennessy Witts, Rachel Pereyra, Ashley Madden, Kristen Kelly, and Sarah Still—to learn how they systemize businesses by improving processes. Their advice is clear: Start small, focus on one high-impact workflow, and build momentum with improvements your team will actually use. Here’s the step-by-step playbook. With expert-backed tactics you can put into practice today.