We understand that when working with the CRM database, different departments or separate employees might need to see different fields in the CRM profiles. These profiles should be customized according to the needs of each department and type of work. For instance, contact center agents collect contact details to communicate with clients in future.

While surfing the internet, you ofter get notifications that the websites use cookies and need to accept some or all cookies to access some websites. You may know what these cookies are and why the websites need them, but when it comes to creating your own website, you definitely need to be fully aware of how to collect and process cookies on your website.

As you know, Bitrix24 offers a desktop application for Mac and Windows and a mobile application for Android and iOS, that you may download at this page and use free. Both these applications are created for better Bitrix24 account usage experience and include a full set of useful tools and features that Bitrix24 has.

The issue of “emojis vs. professional ethics” has been floating around ever since emojis themselves became a thing. Even though multiple studies have been conducted (some dating as far back as the late 90s), researchers still can’t agree on whether emojis are great for communication or totally unprofessional. Now that we all have been pushed to use chats and emails even more frequently than we did before the Lockdown, the “emoji” issue is ever-relevant.