Teams | Collaboration | Customer Service | Project Management

Freshworks CIO Ashwin Balla shares his perspective on his ‘always-evolving’ strategic role. In a career that has spanned sales, marketing, and engineering, Ballal has put empathy at the center. By putting himself in users' shoes, he's able to identify and eliminate pain points that technically-minded CIOs might never notice.

The role of the CIO is evolving and, at the intersection of technology and business outcomes, stands a new kind of leader. In this conversation, Freshworks CEO Dennis Woodside sits down with Sonja Browning Page, Director Consulting Expert at CGI, to discuss how CIOs are stepping beyond IT management to drive real business impact. Learn how empathy, agility, and an outcomes-first mindset are redefining the future of IT leadership.#CIO.