Teams | Collaboration | Customer Service | Project Management

A new project lands. You open the 38-tab beast labelled “Staffing_Master_v3_FINAL” and brace yourself. You’ve been here before – updating availability, fixing formulas, hoping it holds together. Excel has been your staple for resource management. But let’s be honest: the honeymoon phase is over. What worked for a smaller team now feels clunky and slow. You’ve patched it together, but it can’t keep up with shifting deadlines, growing teams, and complex workloads.

From smarter AI-powered planning to seamless calendar syncs and upgraded reporting tools, our July updates are all about helping you work faster, plan better, and stay in control. Here’s everything new in Teamwork.com this month.

Picture this: One person is pulling an all-nighter to prep a campaign for a client who’s changed the brief (again). A few desks away, someone else is scrolling costume party ideas because they’re waiting for the next project to come through. Same team. Same office. Completely different realities. It’s a scenario that plays out in client services organizations every day – and it’s a glaring sign that something’s off.

Throughout my career in social media management, I’ve worked with creatives at every level, and I’ve found that project management is the key to keeping creative projects and tasks on track. I’ve been on all sides: managing agency creatives delivering client campaign assets, working in-house with Teamwork.com’s design team, and even being the client collaborating with agency teams.

As the Senior Web Developer and Marketing Services Manager at Teamwork.com, I wear many hats and collaborate with multiple teams. One moment I might be knee-deep in a web report; the next, discussing a website bug with the development team. Minutes later, I could be analyzing the results of our latest PPC campaign or brainstorming ideas for an upcoming disruptive social campaign. As a busy manager with a busy team, I need to ensure our workflows actually work—for all of us.

As a project manager, I’ve always got a lot on my plate—so staying organized and productive is non-negotiable. That’s especially true when juggling multiple projects, each with its own unique set of stakeholders. To stay on top of everything, I created a quick and easy project management checklist that helps me streamline tasks and focus on what matters most. And now, I’m sharing it with you to help you do the same.

Managing projects and resources shouldn’t feel like managing complexity. That’s why we’ve launched two new AI-powered features in Teamwork.com, designed to help you spend less time clicking around so you can focus faster and make smarter decisions. Introducing AI Filter Assistant and AI Utilization Summary.

I’ve worked both in-house and at agencies, so I know what it’s like to juggle a hundred moving parts at once. Tight deadlines, endless client feedback, and last-minute changes. It's a lot! No matter how good your planning is, something always slips through the cracks. That’s what got me interested in AI tools for project management.