With businesses in a slump and skeletal staff, there’s no better time to integrate AI and automation into your customer experience strategy.

In Episode 2 of Rethink CX, Micah talks to Raj Singh, CEO of GoMoment and Pradeep Rathinam, CCO of Freshworks on how (and why) to leverage AI to enhance your customer experience.

We cover:

• How AI is currently being used to enhance customer experience
• AI in self-service and why it’s key during a crisis
• Micah’s famous Triangular Model of AI
• Best practices when integrating AI to your current support landscape