Freshworks: Rethink CX: Episode 2 - Superhuman Service: AI-integrated customer service in times of crisis and plenty
With businesses in a slump and skeletal staff, there’s no better time to integrate AI and automation into your customer experience strategy.
In Episode 2 of Rethink CX, Micah talks to Raj Singh, CEO of GoMoment and Pradeep Rathinam, CCO of Freshworks on how (and why) to leverage AI to enhance your customer experience.
- How AI is currently being used to enhance customer experience
- AI in self-service and why it’s key during a crisis
- Micah’s famous Triangular Model of AI
- Best practices when integrating AI to your current support landscape