Freshworks: Refresh your Customer Experience to drive Engagement and Revenue
Digital technologies have disrupted a customer’s traditionally linear path to purchase. Excellence in Customer Experience remains the best bet for businesses to influence their customers and navigate them through the complex maze of interactions and touch points.
Join our webinar as we speak to Kate Leggett, VP & Principal Analyst from Forrester, to help you understand the true power of Omnichannel Support and best practices for enhancing Customer Engagement that impact the bottom line.
With Forrester, we’ll discuss:
- How Omnichannel is no longer a buzzword, but a true engagement strategy
- Humans & Bots: a blended AI-driven CX model to drive customer intimacy
- ROI - Bringing it all together to cultivate engagement and drive revenue