Luware Nimbus Power Explained

At Enterprise Connect, Microsoft announced Teams Phone extensibility. The new model allows independent software vendors (ISVs) to leverage Azure Communication Services (ACS) with Microsoft Teams for enhanced communication. Luware is one of the first Microsoft ISV partners to provide the next-generation Teams-integrated contact center.

Luware can now offer the first version of the next generation Teams integrated contact center with Luware Nimbus Power, which is based on the existing Nimbus platform.

With Teams Phone extensibility the customer is able to leverage his investments into Microsoft Teams telephony and bridge it with the power of Microsoft ACS. Luware's Nimbus Power goes beyond the Extend model and is able to offer built-in AI functions and allows the seamless integration of call controls with third-party applications. All based on a high-performance, scalable and reliable communication platform.