You've Been Invited to Basecamp 3
A quick look at Basecamp 3 when you've just been invited to it.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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11 Signs You Need A New Help Desk Ticketing System
Choosing when to opt for a change in help desk technology isn’t easy. There are a lot of factors, but sometimes knowledge of whether you need to switch can be tough to find. So, based on many talks with leading industry experts, let’s look at some of the top signs businesses often notice when they need a new help desk ticketing system…
6 Tips to Improve Your Dashboard Design
In this video, we offer 6 actionable tips for effective dashboard design.
TSU Webinar - August 2018 - Salesforce Integration
Learn all about the excellent integration between Salesforce and TeamSupport!
Will your support team work from a central location or virtually?
If you find yourself in the position of needing to expand your support team, one important factor will be whether you want your agents to work from a central location or a dispersed workforce. Both options will have pluses and minuses, so there’s no answer that will apply to everyone. Rather, it depends on the specifics of your organization: Do you need to provide 24/7 support? Do you anticipate random spikes in support request volume?
Simpplr 3 Minute Demo
Help your employees get the job done with Simpplr’s intranet software; providing users a personalized experience to help them manage their own content in a way that helps them to be more productive. A personalized intranet allows employees to have easy access to news and information, a people directory for easy communication, quick access to important apps, event calendars, a dedicated HR site, and many more. Simpplr makes it easy for companies of all sizes to connect, communicate and share knowledge.
Emails in OneDesk
OneDesk is software for project management and helpdesk. This video covers the basics of how OneDesk interacts with emails, and how you can configure your email settings.
Freshworks Brings Context to Collaboration with Freshconnect
Freshworks, the global leader in customer engagement cloud software, today announced the launch of Freshconnect, a new contextual collaboration solution for support and sales teams. Immediately available to Freshdesk and Freshsales users, the new collaboration tool makes it easy for customer-facing and internal teams to work more efficiently with each other on customer issues and sales deals.
Freshdesk+Freshconnect: Support Customers as a Team with Better Context
Providing good customer support is a team game. Large or small, established enterprise or scrappy startup, support agents need to collaborate and work together to get answers. For example, customers often contact e-commerce vendors to check where their packages are. Support agents do not always have enough context to get this answer immediately. These agents check with their Inventory team to see what was ordered by the customer.
The Lesser Known Benefits of a Customer Support Software
When it comes to the customer service industry, one of the most useful tools a support agent can have at their fingertips is a good customer service software. Now, the most obvious reason for this is how a helpdesk software improves an agent’s efficiency. This is because the software organizes the tickets an agent receives and expedites the response process. One of the most obvious advantages gained by using a customer support software is the ease with which you can track the status of a ticket.