Teams | Collaboration | Customer Service | Project Management

Employee Monitoring

Unveiling the Significance of Strategic Workforce Planning in Modern Organizations

You have been running a company for 20 years. You have 100 employees, but 20 will retire within the next 5 years, and the rest will retire within the next 10 years. Your organization needs specific skills for those roles. It is hard to get people with these specific skills in the market. In that case, you need to plan accordingly to avoid that future problem. The planning of future and current workforce is called strategic workforce planning.

How Workforce Analytics Reduces Bias in Performance Reviews

Explore how incorporating workforce analytics into performance reviews reduces bias and ensures transparency. Learn how Insightful's remote employee productivity management tools empower managers with real-time data, boosting productivity and engagement across remote and in-office teams.

Multiple Voice Detection - Predict and prevent suspicious activities without compromising employee privacy

Multiple Voice Detection (MVD) provides an effective security solution to the concerned organizations for their remote teams working in home offices and data-sensitive roles by identifying suspicious activities through multiple voices around them while keeping employee privacy intact by avoiding screenshots.

How Do Companies Monitor Remote Workers?

Explore the various methods companies use to monitor remote employees. This article covers everything from tracking software that analyzes productivity to GPS tools that pinpoint employees’ locations. It also delves into common practices like web usage and screenshot capturing while emphasizing the importance of transparency to build trust.

Call Center Monitoring: A Handbook for Quality Assurance

As the primary point of contact between businesses and their clients, call centers play a crucial role in maintaining customer satisfaction and fostering loyalty. Call center monitoring is the systematic process of evaluating interactions between center agents and customers. By analyzing these exchanges, businesses gain valuable insights and feedback that can significantly improve call center operations, reassuring business leaders about the effectiveness of their strategies.

The Call Center Productivity Playbook: Tips & Metrics

Call centers seem like something out of the 1980s. Giant rooms filled with headset-wearing workers answering calls from current and potential customers or making telemarketing pitches feel like an old-fashioned idea in our AI-affected world. However, although chatbots have taken some of the load off of customer support teams in recent years, the number of call centers in the US has increased by 6.8% per year since 2018.

How Live Location Tracking Boosts Business Efficiency?

Tracking live location is very important for organizations with employees working in the field, remote assets, and vehicles. It helps to improve operations. Technology keeps upgrading, and location tracking is important to this development. Companies must now track their on-site teams to stay ahead. Real-time location tracking is a solution to many modern problems, including being able to see your operations or where your assets are at any given time.

Poor Productivity Management Damages Your Workforce, Competitive Edge, & Bottom Line

Discover key strategies for enhancing operational efficiency and boosting employee productivity. This blog explores how managers can leverage Insightful’s analytics to drive business success and improve workplace dynamics, supporting sustained growth and a satisfied workforce.

How Do You Tell if Your Boss Is Monitoring Your Computer?

Do you have some suspicions that you are being monitored? So, how do you tell if your boss is monitoring your computer? Learn some of the best ways you can do this. Also read about the importance of transparency and open communication between employers and employees when it comes to monitoring practices.