Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. InvGate Service Desk's visual workflow builder already allowed users to drag and drop components into a process to define its multiple steps. But with the latest update, they can build, modify, and optimize them in minutes without technical knowledge — making it perfect for speeding up your Enterprise Service Management (ESM) strategy!

Wondering what it truly means to put your customers first? We've got you covered. Discover what customer centricity means, why it’s so important, and dive into three essential tips for prioritizing a customer-centric culture within your business. Watch now and take the first step to leading your business towards a customer-centric future.

Discover artificial intelligence strategies that empower your team, reduce costs, and deepen your customer connections. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.