Teams | Collaboration | Customer Service | Project Management

March 2024

zendesk

Zendesk + Ultimate: Setting a new standard of service with AI agents

Mar 29, 2024 By Zendesk In Zendesk
Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement. In this new era of AI-powered CX, AI agents can push beyond traditional bot capabilities to help brands transform service into a competitive advantage.
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How to: Authenticating end users in messaging for the web | Zendesk

Mar 29, 2024 By Zendesk In Zendesk
👉 How to: Authenticating end users in messaging for the web | Zendesk 🔌 Being able to quickly and accurately identify end users is a key component of delivering effective customer service so in this video, we’ll be taking a look at how we can implement end user authentication in the Zendesk messaging experience.
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Vivantio

Create a Change Management Plan: Guide to Successful Organizational Transformation

Mar 28, 2024 By Vivantio Press In Vivantio
Welcome to our guide on change management plans and the process of successful organizational transformation. Today organizations must be adaptable and embrace change to stay competitive. Implementing organizational change can be a complex endeavor, but with a well-defined change management plan, you can navigate this process effectively and achieve your desired outcomes.
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teamsupport

Maximizing ROI and Cultivating Customer Service Excellence

Mar 28, 2024 By TeamSupport In TeamSupport
If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results.
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Best customer service software for 2024 | Zendesk

Mar 27, 2024 By Zendesk In Zendesk
🏆 Want to know what the best customer service software for 2024 and beyond is? Watch the video to learn about customer service solutions, apps, tools, and integrations. 🥇 Best customer support software and integrations to pair with it: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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How to elevate your employee experience | Zendesk

Mar 27, 2024 By Zendesk In Zendesk
Zendesk for Employee Experience is a modern employee service solution that leverages the latest #AI technology to streamline internal service operations, elevate efficiency and improve job satisfaction through innovative, user-friendly experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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Vivantio

Seamless Cloud Integration: Transform Your Business

Mar 26, 2024 By Vivantio Press In Vivantio
For businesses to stay competitive and efficient, integrating in-house cloud services and applications has become essential. Cloud integration allows businesses to connect and centralize data, workflows, and processes, unlocking the organization’s true potential In this article, we will explore the benefits of cloud integration and how it can transform your business.
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How #AI can improve customer service #shorts

Mar 26, 2024 By Zendesk In Zendesk
💡 Busy business owners know that maximizing efficiency in the digital age is key. That's why Sherrell Dorsey turns to #GenAI to keep things running smoothly, no matter where her work takes her. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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Vivantio

SaaS Integration Platform: Unleash Its Full Potential

Mar 20, 2024 By Vivantio Press In Vivantio
Are you looking for a way to optimize your business processes and enhance data flow? Look no further than a SaaS integration platform. With its seamless connection capabilities, it can effectively connect your SaaS applications, streamline workflow, and unlock the full potential of your business.
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geckoboard

7 Best Slack Apps for Customer Service Teams in 2024

Mar 19, 2024 By Dale Pearson In Geckoboard
For remote customer service teams, Slack is your virtual office environment. It’s your meeting room, your noticeboard, and the one space you can count on everyone checking on a regular basis. So if you lead a customer support team who uses Slack, you may be interested in the best Slack apps and integrations that will help you work more effectively and boost productivity. In this article, we round up our favorite Slack applications for support teams in 2024.
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How to use Zendesk AI to optimize your customer experience operations

Mar 19, 2024 By Zendesk In Zendesk
🔌 In this video, we'll review how CX operations leaders can use Zendesk AI to optimize their service workflows, assist agents to solve requests, and automate customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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teamsupport

Empower Your Software Customers With Self-Service Solutions

Mar 18, 2024 By TeamSupport In TeamSupport
In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.
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Vivantio

What is Your Customer Experience (CX)? Why it Matters to Business.

Mar 14, 2024 By Vivantio Press In Vivantio
Welcome to the exciting world of customer experience (CX) and its significance for your business. Addressing customer journey pain points is key to attracting and retaining loyal customers. Customer experience management is the approach that allows you to create and optimize every interaction a customer has with your brand.
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How to build the customer support your consumers actually want | Conversations with Zendesk podcast

Mar 13, 2024 By Zendesk In Zendesk
🌎 On this episode, we’re joined by Brad Harris, Global Customer Support Director of Bitly, to discuss Bitly's innovative approach to customer support. Brad details his experiences and strategies, shedding light on the integration of AI and technology in support operations.
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Vivantio

B2B Customer Journey Map - Elevate Your Business Success

Mar 12, 2024 By Vivantio Press In Vivantio
Welcome to the exciting world of customer experience (CX) and its significance for your business. Addressing customer journey pain points is key to attracting and retaining loyal customers. Customer experience management is the approach that allows you to create and optimize every interaction a customer has with your brand.
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The Impact of ITSM in Higher Education

Mar 11, 2024 By Freshworks In Freshworks
Freshworks’ Fredrik Hallberg, Regional Sales Director speaks with Iain Cameron, User Services Manager at University of Aberdeen, and Sonja Browning, Chief Digital Information Officer at Brunel University to explore how higher education institutions can implement technology to improve student and staff experiences.
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Vivantio

Boost Your ITSM Efficiency with an Incident Management Team

Mar 6, 2024 By Vivantio Press In Vivantio
When it comes to effective IT Service Management (ITSM), having a dedicated Incident Management Team can make all the difference. This team plays a crucial role in streamlining incident responses, minimizing downtime, and ultimately boosting your overall ITSM efficiency. An Incident Management Team is a group of skilled professionals who are specifically trained to handle and resolve IT incidents promptly and effectively.
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zendesk

Travel chatbots: Top examples that travelers and businesses love

Mar 6, 2024 By Shailendra Gupta In Zendesk
How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.
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zendesk

Four examples of world-class customer experience design

Mar 6, 2024 By Patrick Grieve In Zendesk
Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design. But what does that customer design really look like?
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zendesk

Small companies got faster at solving customer issues last year-here's how

Mar 6, 2024 By Maggie Mazzetti In Zendesk
When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.
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teamsupport

Solving for Customer Satisfaction With Innovative Software Solutions

Mar 1, 2024 By TeamSupport In TeamSupport
In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.
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