Sean C, Director at Tempting Recruitment knew his sales team would perform better if they could see their KPIs in real-time. But he didn’t have the right solution yet. Sean tells us how he improved performance by installing a TV dashboard in his outbound call center. Sean has always understood the importance of tracking call performance data – especially in his recruitment agency, which processes a large volume of outbound calls.

Aircall is one of the most popular cloud phone systems – used by sales teams and customer service teams alike. It also provides excellent reporting and analytics features, so managers can stay on top of KPIs and Service Level Agreements. However, as any good contact center manager will know, the situation on any given day can change fast – it’s not enough for one person to be on top of the team’s performance metrics.

Now valued at over $1 billion dollars, Aircall has charted an impressive path to growth. The cloud-based phone system is used by sales teams and customer service teams in over 17,000 companies worldwide With a growing customer base, it’s not surprising that the platform has also built up a thriving eco-system of third-party apps and integrations to help you get the most out of your Aircall subscription.

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service.

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Charlie Howes, Director at Nude Life had a sales team but their performance had plateaued… He knew that the key to success was building a sales environment that motivated and allowed the team to thrive. In this post, we take a look at Charlie’s journey to building a successful sales environment. What does Charlie mean by sales environment? Let’s break it down.

Increasingly, Customer Support teams are expected to be more data-driven. Whether that’s using reporting tools to stay on top of their workflow, reacting fast to sudden changes, or using KPIs and benchmarks to improve performance over time. In the best Customer Service teams, KPIs and reporting are not just the responsibility of management. The entire team contributes to a culture of performance – where everyone is aware of key metrics, and how they relate to delivering first-class service.