Explore how incorporating workforce analytics into performance reviews reduces bias and ensures transparency. Learn how Insightful's remote employee productivity management tools empower managers with real-time data, boosting productivity and engagement across remote and in-office teams.

If IT is the lifeblood of your business — and it is — then IT projects play a vital role in keeping your organization healthy and thriving. These projects can range from small localized projects (first aid) to systemwide enhancements (blood transfusions) to complete digital transformations (something akin to a heart and brain transplant all in one!). IT projects can be proactive or reactive, small or large, quick or years-long.

As an agency, profitability depends greatly on accurately tracking and understanding your company’s key metrics and data. This includes not just financial metrics, but also operational, sales, and project management data. In this guide, we’ll walk you through 16 key agency metrics and data to know and track to improve your agency’s profitability.

You have been running a company for 20 years. You have 100 employees, but 20 will retire within the next 5 years, and the rest will retire within the next 10 years. Your organization needs specific skills for those roles. It is hard to get people with these specific skills in the market. In that case, you need to plan accordingly to avoid that future problem. The planning of future and current workforce is called strategic workforce planning.

In this digital age, it’s essential for companies that want to stay in business to boost worker output and running efficiency. One effective method is utilizing software tools to track employee productivity and measure their workload.

In addition to the benefits listed above, CMDBs also enable MSPs to: Overall, a CMDB is a powerful tool that can transform the way MSPs deliver IT services to their clients. It empowers them to be more efficient, proactive, and ultimately, more successful.

Call centers seem like something out of the 1980s. Giant rooms filled with headset-wearing workers answering calls from current and potential customers or making telemarketing pitches feel like an old-fashioned idea in our AI-affected world. However, although chatbots have taken some of the load off of customer support teams in recent years, the number of call centers in the US has increased by 6.8% per year since 2018.

As the primary point of contact between businesses and their clients, call centers play a crucial role in maintaining customer satisfaction and fostering loyalty. Call center monitoring is the systematic process of evaluating interactions between center agents and customers. By analyzing these exchanges, businesses gain valuable insights and feedback that can significantly improve call center operations, reassuring business leaders about the effectiveness of their strategies.

What’s your gut reaction when you find out about a significant new technology that is likely coming to your business? For some, this news generates excitement as they see the boundless possibilities. Others might feel frustration as they remember the difficulties of the last major upgrade or fear the business disruption that could be headed their way. Both of these responses (and anything in between) are legit.

Explore the various methods companies use to monitor remote employees. This article covers everything from tracking software that analyzes productivity to GPS tools that pinpoint employees’ locations. It also delves into common practices like web usage and screenshot capturing while emphasizing the importance of transparency to build trust.