Teams | Collaboration | Customer Service | Project Management

June 2023

A PM Certification. What's the Process and is it Worth it?

Congratulations! You managed to get the project management job position (pun intended). Now, what’s next? Besides having experience handling teams and projects, what else do you need to be a doo project manager? Surely the thought of whether or not to get certified has crossed your mind. Certainly, there are pros and cons to both sides of the argument, and it can be tough to decide what is best for you. As always, Monitask has you covered!

Asana with Time Tracking Tools: Solutions for Project Managers in Remote Teams

As remote work continues to gain traction, project managers are faced with unique challenges in managing team productivity and ensuring efficient time tracking. Asana, a popular project management tool, offers a range of solutions and features to address these concerns. In this article, we will delve into the solutions and use cases for Asana’s time tracking tools, providing valuable insights for project managers working with remote teams.

ClickUp vs Notion: A Comprehensive Comparison

In this era of remote work, the debate of ClickUp vs Notion has become increasingly relevant, with both platforms, alongside Nifty, revolutionizing how we manage tasks and workflows. Each of these power-packed tools shares a common mission but offers distinct features catering to a variety of needs. In the following section, we will delve into a comprehensive comparison of ClickUp vs Notion, analyzing their unique strengths and identifying their overlaps.

Asana Integrations with Slack, Drive, and Zoom for Project Managers in Remote Teams

In today’s digital landscape, project managers in remote teams rely on efficient collaboration and seamless communication to stay productive. Asana, a popular project management tool, offers powerful integrations with other essential platforms to enhance teamwork and streamline workflows. In this article, we will delve into the best Asana integrations for Slack, Drive, and Zoom. Discover how integrating these tools can optimize project management processes and boost productivity for remote teams.

Integrating Asana with Time Tracking Tools: Best Practices

Are you an avid Asana user looking to streamline your project management process and enhance team productivity? Look no further! In this article, we will delve into the world of integrating Asana with time tracking tools, offering you a comprehensive guide on the best practices to follow. With these integrations, you’ll be able to seamlessly track time, monitor progress, and optimize your project workflow within Asana.

The 8 paid search KPIs your agency should monitor

Do you feel like your paid search campaigns are stuck in a rut? Are you struggling to take it to the next level and don’t know where you’re going wrong? If so, you’re not alone. Success in paid search marketing comes down to monitoring the right key performance indicators (KPIs). These KPIs provide insight into your campaigns’ effectiveness and give you the information you need to meet objectives and improve your key results.

The #1 retainer agreement template for agencies

Hourly. Project-based. Value-based. Hybrid. There are a ton of pricing models available for agencies, and while the options listed above do have advantages, they’re not without their risks. For growing agencies, the pricing model you choose could have a significant impact on your profitability. That’s why working with clients on a retainer is a smart choice. Monthly retainers give you steady, predictable revenue and make it easier to structure your team’s workload.

Creating a Project Charter in Asana: A Step-by-Step Guide

In the realm of project management, a project charter serves as a crucial document that outlines the fundamental aspects of a project. Certainly, it provides a clear understanding of project objectives, scope, deliverables, stakeholders, and timelines. Asana, a leading project management tool, offers a wealth of features that can streamline the process of creating a project charter.

Scaling a BPO: An Inside Look at ISTA Solutions' Success as a 'Business in a Box'

They delve deep into the robust growth, hurdles, and future of the Business Process Outsourcing (BPO) industry.. Nicole Barrish is an accomplished professional with a 14-year career under the Towne Group. A Boston's Emerson College graduate, Nicole started as a staffing coordinator and rose to manage the Towne Home Care operations, turning it into one of New Jersey's top home care agencies. She later transitioned to ISTA Personnel Solutions as Director of Operations, now overseeing over 1000 employees providing customer support in the healthcare industry.

How to Build a Successful Company Culture

Often, we think money administration is the most important aspect of a company’s success, but company culture can have an even greater impact. Company culture is the personality of a company, and it’s at the core of every company’s success. It’s the company’s values, beliefs, and behaviors that impact its employees. And, what can companies accomplish without staff? Not much, right?

18 Ecommerce Trends To Watch In 2023 (Categories Trends)

With changing consumer preferences and the new cutting-edge technology, the eCommerce landscape is constantly shaping itself. As we delve into 2023, many eCommerce trends have already changed how businesses operated and customers engaged with eCommerce platforms. From shopping personalization to voice commerce and drone delivery, the eCommerce industry is evolving amazingly.

Ready, set, scale! Is your tech company prepared?

Around 20% of startups in the US fail within a year. Half won’t be around in five years, and nearly two-thirds (65%) fail within a decade. It’s easy to look at those figures and lose faith. Success stories that tell of founders growing from a garage to a billion-dollar tech giant could be considered the stuff of legend. But here’s the thing: those companies do exist, especially in the tech industry.

The best marketing contract template for agencies

When you discuss a contract, it can make everyone’s eyes glaze over fast. Most people are far more interested in the meat of the deal: how you’ll execute the project and the payoff. However, thorough marketing contracts are vital to an agency’s success. Proper contracts between your marketing agency and the client, independent contractors, and subcontractors protect all parties, outline expectations, and establish boundaries.

Introducing Time Reminders: More filled in timesheets and time back in your day

We’ve all been there—the wild chase to get teammates to log their time. Whether you distribute an email mid-week, comb through individual timesheets and send one-off direct messages, or post an announcement on a broader channel, chasing teammates to log their time is a big annoyance. Enter Time Reminders!

Integrate Shopify with OneDesk

Shopify is a popular e-commerce platform which allows companies to create online storefronts even with limited tech know-how. OneDesk is an all-in-one work management software. With OneDesk, you can manage multiple aspects of your business, from multi-channel customer support, to employee time tracking and project planning. Open communication channels for your customers and prospects by integrating your Shopify store with the OneDesk customer applications.

10 Best Staff Scheduling Apps: How to Choose that Fit For Your Business

When it comes to staff scheduling apps, there are a lot of different factors to consider. You need to find an app that is easy to use and reliable, but you also need to make sure that it meets the specific needs of your business. In this article, we will discuss some of the critical factors to consider when choosing a staff scheduling app. We will also recommend some of the best apps on the market so that you can find the right one for your business!

Mastering Project Management Skills: The Asana Way

In today’s fast-paced business world, effective skills for project management are essential for success. With numerous tasks, deadlines, and team members to coordinate, mastering project management skills is no easy feat. However, with the right tools and strategies, you can streamline your project management process and achieve remarkable results. This article will explore how Asana, a powerful project management tool, can help you enhance your project management skills and elevate your success.

The Ultimate Guide to Asana: How to Use Asana for Effective Project Management

In today’s fast-paced and interconnected business environment, effective project management is crucial for success. Managing tasks, deadlines, and team collaboration can be a daunting challenge, but with the right tool, such as Asana, you can streamline your workflow and achieve better results. In this ultimate guide, we will delve into the fundamentals of Asana and provide you with valuable insights on how to use it for efficient project management.

Project Management: Tips and Tools for Success

A reliable Project Management (PM) system is crucial for achieving project goals, ensuring smooth workflows, and maximizing team productivity. However, only 25% of organizations use a PM tool in any capacity. The remaining 75% of companies still use Excel or other below-average tools. As a result, they are unable to: If you are also among the 75% who are not using any PM tool, keep reading.

10 Best Document Comparison Tools in 2023

Imagine a standard project where many different team members collaborate on the same project. Everyone enters new changes, which creates countless versions of the same project file. They may even be working on different files to merge them. Without a document comparison tool, this project would take so much time, and errors would be imminent due to the complexity of the task. Now, many people use Microsoft Word’s “compare” feature, but many great alternatives exist.

What is an agile work environment? (Benefits & drawbacks)

An agile work environment is a non-traditional workspace that allows flexible work styles and locations. While traditional offices assign employees to desks, an agile office lets teams move around the workspace to collaborate and work more efficiently. How could this type of workspace benefit your hybrid team? This guide covers everything you need to know about setting up an agile environment, including benefits, drawbacks, and a framework for success.

When is the Best Time for Businesses to Outsource to India?

There are many reasons why business owners may outsource to India. India is known for its low labor costs, and many Indians speak English as a second language, making communication easier. For example, outsourcing to Indian developer software could save the cost 65% compared to developers’ cost from western countries. Additionally, the country has a rapidly growing economy and is known for its high-quality production.

7 Jira alternatives for streamlining project management

Are you looking beyond Jira for your agency’s project management software? Sure, Jira offers some distinct advantages. It’s an agile project management tool that gives users a way to communicate and customize workflows and complete scrum projects. It also offers several helpful integrations. But (you knew there was going to be a “but,” right?), it’s hard to learn how to use it and the interface seems outdated and confusing.

14 project management KPIs your agency should track

To succeed as an agency — or a business of any kind — you need a clear vision of what success looks like. Is success more revenue? More clients? Higher customer satisfaction? A Super Bowl ad? All of the above? Key performance indicators (KPIs) are a time-tested way to measure performance and the success that strong performance generates. Tracking KPIs is also a part of project management best practices.

12 Best Calendar Apps to Organize Your Life in 2023

In today’s digital era, time management has emerged as an art form. Gone are the days of paper planners and sticky notes. Today, we need something way more powerful, versatile, and accessible to stay on top of our work commitments. This is where calendar apps come to the rescue! In this blog post, we’ll explore the 12 best calendar apps that can revolutionize the way you plan, schedule, and organize your work.

10 best overtime tracking software & tools of 2023

When you’re working on a major project or toward a critical deadline, overtime hours are often inevitable. So how can you keep projects on budget? If you’ve tried tracking overtime with manual time sheets, you’ve probably found this process isn’t as reliable or inexpensive as you’d thought. For accurate overtime tracking, dedicated software is essential.

OneDesk - Full Overview Demo 2023

OneDesk is an all-in-one application for customer support, project management, and professional services automation. Explore the key capabilities and learn how to get started in this full overview. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Gantt vs. Timeline: Choosing the Right Project View for Enhanced Productivity

When it comes to project management, having a visual representation of tasks, deadlines, and milestones is crucial for effective planning and execution. Two popular views, Gantt charts vs. timelines, offer valuable insights into project progress and scheduling. In this blog post, we’ll explore the benefits and use cases of Gantt charts and timelines, helping you make an informed choice between these two powerful project management tools.

Beyond Trello: 6 powerful project management tools

50 million users can’t be wrong: Trello is a great way to manage work and projects… until it isn’t. Launched in 2011, Trello took the project management scene by storm with a refreshingly simple approach to keeping track of work. And for small teams and lightweight workflows, Trello still has a lot to offer. The only problem? Teams and projects aren’t always small and lightweight.

How Nifty 3.5 Will Streamline Your Day-to-Day Workflow

I’m Shiv Kapoor, Nifty’s founder and CEO. Six years into Nifty’s journey, I can’t help but stop and reflect on how far we’ve come as a product and a business. We’re proud to have built a business that continues to grow and hire more talented individuals from around the world during a period in which most of our competition is cutting jobs, but our ability to grow as has ultimately hinged on our passionate users.

Building a Collaborative Culture Through Empowerment

In today’s rapidly changing business landscape, organizations must be agile and adaptable to succeed. A collaborative culture is key to building a team that can work together effectively and takes advantage of new opportunities. However, creating such a culture requires more than just a desire to collaborate. It requires a deep commitment to empowerment. Empowering your team members can lead to increased motivation, engagement, and better decision-making.

Integrating OneDesk with Wix

Wix is a popular website builder which allows anyone to build beautiful pages with templates and other ready-made elements. OneDesk is an all-in-one work management software. With OneDesk, you can streamline and manage multiple aspects of your business, from customer support and task management to time tracking and invoicing. Open communication channels for your customers and prospects by integrating Wix with OneDesk’s customer-facing applications.

Building a DevOps pipeline: The stages, benefits, and how to develop one

Researchers expect growth in the DevOps market to reach a whopping $25.5 billion by 2028, so now is a great time to learn what it takes to execute an efficient DevOps project. Understanding how to build a DevOps pipeline is a crucial first step. If pipelines exist to move things forward, a DevOps pipeline is about moving software projects forward from one process to the next.

The ultimate guide to the DevOps process

"Currently, DevOps is more like a philosophical movement, not yet a precise collection of practices, descriptive or prescriptive." Like abstract art or that indie movie your quirky friend made you watch, the DevOps methodology is one that is largely open to interpretation. Nevertheless, there is still a range of principles and best practices that DevOps engineers and project managers need to be aware of.

Basecamp for Human Resources | Basecamp Office Hours

🔗 53:In this Basecamp Office Hours session (recorded live on June 14, 2023), Ashley and Kimberly from the Basecamp Customer Success team are joined by Basecamp People Operations team – Head of People Andrea LaRowe, and Recruiter Bethany Weidmeier. During this one-hour session, the team shows how Basecamp can be set up for company Human Resource functions, recruiting, and onboarding new employees. The Basecamp team also answer customer questions live during the webinar.

Importance of Project Management in Today's Business Landscape

Today’s business landscape is marked by constant change and relentless innovation—and the ability to plan, execute, and monitor projects with precision has become somewhat of a superpower. This is where project management comes into the big picture. Project management provides the framework and tools necessary to turn your ambitious visions into tangible reality. It empowers organizations to adapt, respond, and thrive amidst challenges and opportunities.

Task Lists and Kanban Boards: Setting Clear Expectations and Team Productivity with Effective Project Management

In today’s fast-paced business world, establishing clear expectations and holding team members accountable is crucial, especially when tackling significant projects. Over the years, numerous project management tools have emerged, each with its unique set of features. However, as organizations evolve and priorities shift, the demand for enhanced functionalities has grown.

Hiring Process for a Diverse Workplace

A diverse and inclusive workplace is a reflection of the world we live in. To be competitive in today’s market, it is essential to have a workforce that mirrors the demographics of your customers, as well as to offer a comfortable place for your staff. If you’re looking to increase diversity within your company, then you need to improve your recruitment strategy. In this blog post, we will discuss five tips for attracting more diverse candidates when recruiting and hiring!

Drive Digital Transformation & Operate With Greater Efficiency and Agility With Asana

Digital transformation is accelerating faster than ever, and PMO & Operations teams require advanced technology solutions to drive value across their organizations. Enter Asana, the leading enterprise work collaboration platform that helps organizations work smarter together and make better decisions. Asana empowers PMO & Operations leaders to effectively track and manage company goals, deliver real-time reporting to facilitate better and faster decision making, and helps teams throughout the organization seamlessly standardize and automate their work.

Understanding AI in the workplace

For over 50 years scientists have talked about the benefits and dangers of AI (artificial intelligence). These range from freeing up our time to live a more leisurely life, all the way to wiping us out entirely. Until recently, however, the hype was completely unjustified. The joke being that truly useful AI, like nuclear fusion, was always ten years away. In the last 6 months, at least in the mind of the general public, that perception of AI as an over-hyped technology has begun to change.

8 media planning tools your agency needs

We’ve all heard it before: “Failing to plan is planning to fail.” When Alan Lakein said this back in the 1970s, he may not have been talking specifically about media planning — but the shoe absolutely fits. Media planning (the process of determining when, where, and how frequently to run ads for an organization across which media and channels) is nothing if not a bit chaotic. There are so many parts and pieces going into simply creating the media.

What's New in Asana | June 2023

Welcome to the June edition of What’s New in Asana. First, use a formula custom field to create simple calculations between other number and date fields. Add costs, calculate remaining time, manage prioritization scores, and more. Next, due dates between dependent tasks will now automatically shift from any project view. Finally, streamline your approval process by adding a rule to automatically convert a task to an approval.

Defining Roles at the Workplaces: Best Practices

When it comes to the workplace, having a clear understanding of everyone’s roles and responsibilities is essential for a productive and organized environment. Both for teams and managers. However, we know it can be challenging to determine the best way to define roles and responsibilities, where do you draw the line? When it comes to role definition in the workplace, it’s important to remember that roles and responsibilities are not static.

How To Use Feedback and Data To Improve Project Outcomes Continuously

Feedback and data are crucial to achieving the best outcome for a project. Project managers often use them to make strategic decisions to obtain desired results. Constructive feedback is a comment that can help a person improve their behaviors and achieve the best results. It is encouraging in nature and strives to provide support. Also, it helps build a healthy workplace environment, improve productivity, and promote engagement.

Work, Worth, and Side Hustles: Understanding Today's Economic Pressure with Dan Schawbel

Dive into Dan Schawbel's enlightening discourse on the rising dissatisfaction around work, focusing on aspects like fairness and the surge in remote work. Explore how money, and particularly compensation, magnifies these concerns. Uncover the startling fact that over half of employees maintain at least one side gig to combat the financial pressures of inflation and the escalating housing market. Join us on this insightful journey that spotlights the intricate links between work, income, and life satisfaction in today's complex economic climate.

Dan Schawbel on the Evolving Employment Landscape

Join Dan Schawbel on the Future Workforce podcast as he unpacks the rising trend of businesses ending remote work and its unexpected consequences. Discover how this shift forces top performers to quit, increasing competition for remote roles. Dan dives deep into these complex dynamics, offering profound insights that challenge traditional notions of work. Tune in to explore the evolving employment landscape in our increasingly digital world.

Introducing proofs, the new feature that lets you take control of the client review process

Nothing can slow down the work you do for clients more than the approval process. Whether you’re going back and forth between various iterations because feedback was unclear, or chasing down a client to get final sign-off, it can be a huge time waste that often results in missed deadlines or less-than-stellar work. Enter proofs, the latest (and most requested!) feature we’re excited to roll out at Teamwork.

The Best Agile Project Management Tools To Use In 2023 & Beyond

You and your team need great software to manage your work. But great project management software needs to keep up not only with your team but also with market changes. Over the past five years, a new method of project management, called Agile, has responded to the demand for a more adaptive and evolutionary project management process. It does little good to adopt the Agile method while still using software that bogs down or complicates your projects.

6 best project management apps for mobile

Not a fan of meetings? You aren’t the only one. Lencioni is right: In many cases, meetings are both boring and unnecessary — a double whammy. They don’t necessarily help your agency accomplish its goals and drive growth. That’s why we recommend replacing all of your meetings (okay, maybe not all, but most of them) with a project management app instead. A smooth project management system helps your agency work efficiently and effectively.

Exploring the Future of Work: Remote Vs Hybrid, the Impact of AI, and more with Dan Schawbel

Join Liam Martin, host of the Future Workforce podcast, in a thought-provoking conversation with Dan Schawbel as they dive into the dynamic landscape of work. In this episode, they cover a wide range of topics, providing valuable insights and perspectives on the future of work.

The Future Workforce with Dan Schawbel - Safeguards, Skillsets, and the New Job Landscape

Join Dan Schawbel in "The Future Workforce," as he unpacks AI's potential and pitfalls. We delve into the necessity of a safety net and targeted training in the age of automation, inviting economists to weigh in on the most vulnerable occupations. Dan also proactively explores the emergence of new jobs and the subsequent training required. Discover strategies to navigate and succeed in a future labor market reshaped by technology.

Building a project management communication plan: What is it and why you need one

As a project manager, you’re constantly juggling responsibilities like keeping team members focused, creating achievable schedules, task management, project deadlines, and wayward stakeholders, not to mention the overall project management communication plan. Take a breath. It's a challenging role in any organization. Have you ever wondered what sets successful project managers apart from the rest? Are the best just really good at convincing team members to meet project deadlines?

How Pro-activity Can Revolutionize Your Business: A Comprehensive Guide

In the ever-evolving business world, reacting to changes is not enough; you must stay ahead of the game. That’s where proactivity comes in—being proactive means anticipating potential problems, identifying opportunities, and taking steps to address them before they become major issues. In this article, we’ll explore the benefits of proactivity in business and provide practical tips on how you can implement a proactive approach to ensure the success of your business.

New in Basecamp: 24-hour Time Clock

Now in Basecamp, you have the option to change your time preferences. You can choose to see your time with the 12-hour settings (AM/PM) or the 24-hour time clock. Now adding events to the calendar, scheduling a message to post later, and even seeing time stamps on chats in the campfire are easy to read, no matter where in the world you live. Got a feature request? Email support@basecamp.com and we'll consider it.

5 Tips for Creating Effective Management of Workload

Did you know that more than half of organizations have experienced a failed project within the past year? While it’s easy to blame market conditions, competitors, or insufficient resources, the usual culprit is often much closer to home. A lack of effective leadership and obsolete processes is an illness that significantly impacts a project’s success.

11 challenges startups face

We originally posted this blog back in 2016, but now that we’re a little older and wiser, we thought it was time to revisit it. As a company, we’re now over a decade old, and this year our founders Peter and Daniel won the prestigious EOY Entrepreneur(s) of the Year award (yay!). So it’s probably safe to say we’re not exactly a startup anymore. But we were. And it taught us some of the most important lessons we needed to know in order to get to where we are today.

Automating your new hire checklist with HR project management software (template included)

If you’ve ever hired a new employee, you know how stressful the process can be. Applications. Interviews. Decisions. And once you’ve hired somebody, your job still isn’t done — now it’s time to provide a comprehensive, stellar onboarding experience to give them everything they need to do their job, and a great first impression of your agency. A new hire checklist is the best way to help new employees blend into your agency quickly and easily.

10 Effective Stress Management Techniques for Personal Development and Better Work-Life Balance

Stress is unavoidable and can negatively impact our day-to-day lives if we don’t have good stress management techniques. Stress can hurt your body and mind, even when you have problems at work, with family, or by yourself. You must find practical techniques for managing your stress levels to better balance your lives and reach your full potential. In this article, you will see ten powerful strategies for reducing stress and improving overall well-being.

A Comprehensive Guide to Successful Call Center Project Management

Call centers play a crucial role in providing exceptional customer service and support for businesses across various industries. Call center project management is vital to ensure smooth operations, high customer satisfaction, and maximum productivity. In this blog, we will delve into the world of call center project management, exploring key strategies, best practices, and tools that can help you achieve success.

Google Workspace Integration Use Cases: Boosting Efficiency for Project Managers

In today’s digital landscape, remote project management has become the norm for many businesses. Efficient collaboration and streamlined communication are critical for success. In this comprehensive guide, we will explore how project managers in remote teams can harness the power of Google Workspace integration use cases to optimize their workflows and enhance productivity.

7 useful email templates for project managers

Geoff Reiss once said: "Project management is like juggling three balls: time, cost, and quality." As a project manager, you've got a lot on your plate. Streamlining your processes with the right tools and templates can potentially save you a lot of time. One effective way for project managers to speed up their daily workflows is to use email templates.

Derek Gallimore discusses optimal profit margins for BPOs

Derek Gallimore shares his insights and experiences, breaking down the numbers for optimal profit margins to ensure efficient and effective BPO operations. Whether you're a business owner looking to outsource or simply interested in the dynamics of BPO, this episode is a wealth of knowledge. Don't miss out on these valuable insights that could reshape your approach to business! Tune in, and let's redefine the future of work together.

Time Doctor vs. TimeCamp: A head-to-head comparison for 2023

When tracking your team’s time and attendance, you need the right employee monitoring software at the right price. If Time Doctor and TimeCamp are the time tracking platforms at the top of your list, you’ll want to make sure the tool you choose has the features you need, including: Curious which of these two solutions comes out ahead—and which fits your budget? In this guide, we compare Time Doctor and TimeCamp so you can choose the right time tracking software for your business.

A guide to DevOps project management: Essential tools and best practices

This quote rings true for most project managers, but especially for DevOps project managers. DevOps project management allows agencies to take an agile approach to software development where continuous improvement is the primary goal. It’s also a model that can ask a lot of project managers, requiring them to manage multiple teams and master new disciplines. In other words, it’s a model that includes a lot of different colors that have to be blended together into something beautiful!

OneDesk - Saved Replies (Canned Responses)

Learn how to create, use, and manage saved replies. Saved replies are pre-written responses that make answering customers more efficient. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Global Project Management: A Complete Guide

Project management is an important aspect when it comes to business performance and success. It becomes even more critical as businesses expand to a global scale. As businesses expand beyond borders, different challenges come into play. And that’s where global project management comes into play! Businesses have to deal with differences in culture, language, and time zones in a global context, not forgetting managing a dispersed team.

Navigating Tomorrow: Derek Gallimore's Forecast for the BPO Industry

Dive into the future with BPO titan Derek Gallimore, founder, and CEO of Outsource Accelerator, as he navigates the evolution of the business process outsourcing industry. Derek leverages his decades of experience to predict the path forward, highlighting emerging trends, transformative technologies, and the global forces reshaping the BPO landscape. Don't miss this opportunity to learn from a master and equip your business for the challenges and opportunities on the horizon.

Decoding the BPO Landscape: Derek Gallimore Unveils Mid-Scale Innovators

In this illuminating episode of the Future Workforce Podcast, Derek Gallimore takes us on an engaging exploration into the mid-scale BPO sector. Join him as he sheds light on the key players and innovative forces shaping this dynamic industry. Get ready to dive deep into insights, trends, and inspiring stories that will challenge your perceptions and expand your understanding of the outsourcing world.

10 best project management software for Mac users

Are you searching for the perfect project management software for Mac computers? Look no further. We’ve done the research and found the top ten project management software and tools that’ll work seamlessly for Mac users. Give our list a scan and check out each tool’s best features and pricing. Soon, you’ll find the solution that fits perfectly with your business and team's needs.

June 2023 Version Update: Introducing Reports Library and Shareable Gantt Chart

This month we’re all about better insights – our brand new Reports Library makes it easier than ever to delve deep into various aspects of your business while a tiny new button in the Gantt chart will forever change the way you share project insights with your clients.

Create a Customer Service Knowledgebase

A customer service knowledgebase is a hub of information for your customers. It is considered an essential self-service option for companies of any size or industry. A knowledgebase (KB) will include answers to common questions about your products or services. It might also include detailed guides on how to solve issues or perform actions. A KB can be a helpful tool from the agent perspective as well. For instance, agents can consult articles to provide accurate answers.

Enhancing Project Manager's Work With Google Workspace

In today’s digital age, remote work has become the new normal for project managers leading teams. To thrive in this environment, it’s crucial to have the right tools that facilitate seamless communication, collaboration, and organization. This is where Google Workspace comes in.

Lead Time in Project Management: Understanding and Enhancing Efficiency

For project managers, efficient and timely project delivery is everything. Project managers are always on their toes, planning ahead and meeting deadlines round the clock—and lead time is a key factor in achieving both. If you are managing an agile software development project, know that lead time can make or break your project’s success. In this blog, we will understand everything you need to know about lead time.

How to Create an Effective Project Management Timeline?

A Project Management Timeline is a detailed task schedule that helps teams to set clear directions and priorities to close the most critical tasks first. It is an outline or draft including details of the tasks to be done and their respective deadlines. A project timeline enables the entire team to track when each task will be fulfilled and when the whole project will be completed.

Top 14 marketing agency software options for 2023

One of the hardest parts about choosing your marketing agency software is finding solutions that deliver perpetual motion and innovation. With so many options on the market, it's easy to go overboard on the number of tools you use. Here are 14 marketing agency software choices across several categories to consider in 2023 to take your business to the next level.

Why remote work is better for everyone

A remote workforce is becoming an increasingly popular option for both employees and employers. There are many benefits to working remotely, and it’s a great solution for both sides of the employment equation. In this blog post, we will discuss the reasons why a remote workforce is better for everyone involved. We’ll look at the benefits that remote work provides for employees and employers alike.

Two-Person Teams - REWORK Podcast

If you've been following along with the podcast, you've heard the mention of two-person teams and how 37signals makes the most of its software features and productivity with just two people working together—one programmer and one designer. In this episode of the Rework podcast, 37signals co-founders Jason Fried and David Heinemeier Hansson sit down with Kimberly Rhodes to dive deeper into the concept of two-person teams and share valuable insights on the benefits, challenges, and strategies behind their unique approach.

Introducing Company Timesheet: A single place to oversee your team's time

In the world of client work, it’s no easy feat to manage multiple projects and numerous clients, all while leading a fully-staffed team. Between day-to-day project details and regular client meetings, how do you keep a pulse on what your team’s working on? Or more importantly, how do you know if they’re logging their time?

10 monday.com alternatives for project and task management

Project managers have one of the most challenging roles in any organization. From coordinating goals, tasks, and people, to ensuring every project is delivered on time and under budget, it’s a constant juggling act where one dropped ball can cause chaos. Thankfully, we now have project management software to help plan projects, manage time, and allocate resources.