Teams | Collaboration | Customer Service | Project Management

May 2022

The 5 biggest challenges facing creative agencies today

Agency life can be incredibly rewarding and fulfilling, but that’s not to say that it doesn’t come with its fair share of challenges (there’s certainly no shortage of those!). From differentiating your agency from the competition to focusing on delivering for your client—rather than reaching for awards—there are a number of challenges many creative agencies face that are true across the board.

15 Must-Read Project Management Blogs: The Top Resources for Every PM

As a project manager, it’s essential to keep up with the latest trends and developments in your field. That’s why we’ve put together this list of the top project management blogs, packed with insightful tips and advice from industry experts. Whether you’re just starting in project management or you’re looking to take your career to the next level, these blogs will help you stay ahead of the curve. So without further ado, let’s get started!

Differences Between a Project Manager and a Scrum Master

Project management and scrum are two popular methodologies that can help you achieve success. But what are the key differences between a project manager and a scrum master? A project manager is like a coach. They plan and execute the game plan, keep track of progress, and make sure the team is working together cohesively. A scrum master is like a referee. They keep the game moving, help resolve conflicts, and make sure everyone is playing by the rules.

WFH is here to stay says Concentrix, how will the industry retain clients and prove their value?

If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to report back to the office, industry leader Concentrix decided to let its employees keep working from home, despite losing PEZA tax incentives by doing so.

SoftwareReviews evaluation report names Scoro as PSA Leader

New report identifies the Best Performing Professional Services Automation firms based on an Emotional Footprint Evaluation Scoro has been recognized as a leader in the Best Performing Professional Services Automation (PSA) Emotional Footprint report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group.

Why process is key to achieving peak profitability in the age of WFH

How can agencies leverage productivity to achieve profitability? While there certainly are already profitability perks to having a remote team (hello, office-related cost savings!), are there other ways that agencies can maximize the profitability benefits of WFH (work from home)? You betcha! The answer is process. We’re all familiar with the word process, and have likely thrown it around a few times in the workplace, but what exactly is it?

The unique reason Gen Z workers are made for this urgent moment

When you’re about as old as the iPhone, you’re going to have a unique relationship with technology. Generation Z has just that. They know that this intuitive understanding of the most powerful digital tools is an incredible force for good. Gen Z—the moniker for the group of people born between 1997 and the early 2010s—understands the creator economy innately, how to start businesses on a smartphone, and how to scale those early successes. And they are only getting started.

Agency delivers excellent client service with Scoro

Hub began life as a video production company 20 years ago, operating from a single room. Now, it is an agency that delivers extraordinary audience engagement for its clients in a variety of sectors, notably financial services, legal, education and retail. When we spoke to Co-founder Kate, Hub was preparing to move to larger premises to accommodate a team expected to exceed 50 within the next three years.

Project Management Software For Bookkeepers

In the bookkeeping industry, there is a lot of software available to help manage projects. One can use this type of software to keep track of client information, deadlines, invoices, and other project-related data. In fact, almost 80% of high-performance teams use project management software in their business operations. Knowing which project management software to use can be a daunting task with so many options out there.

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Enterprise Project Management - 3 Ways To Build Transformational Workflows

Enterprise project management often comes with many different moving parts. To build effective workflows for your team, you need access to the right project management solutions. Powerful cloud-based enterprise project management solutions can automate processes and make it easier for you to collaborate with all project stakeholders. It's easy to underestimate the impact of a well-functioning workflow. Ineffective workflows can lead to frustration, lost productivity, and even errors that could potentially jeopardize the success of your project. On the other hand, building efficient workflows can help you to save time and money while ensuring that your projects are completed successfully.

Overworking Symptoms: How to Tell If You're Working Too Much and What to Do If You Are

No question working hard is important, but it’s also important to make sure you’re not overworking yourself. Overworking symptoms can be subtle and easy to ignore, but if left unchecked they can lead to serious health problems. In this blog post, we’ll discuss the signs of overwork, how to tell your boss you’re overworked, and what to do to prevent employee burnout. Stay tuned!

10 Project Management Principles For Operational Efficiency

Project management principles can help your organization strive toward operational excellence. If you are embarking on complex and challenging projects, you need a clear set of principles to ensure you are moving in the right direction. While there are many different project management frameworks, we are going to break down some basic project management fundamentals.

How to avoid employee overload: Red flags and solutions

What do you do when an employee isn’t performing like they used to? All sorts of causes could be to blame: distractions in an employee’s personal life, fatigue due to taking on additional employment or having a new baby at home, or even broader mental or physical health issues could play a role. But so could the workload you’ve assigned.

The Benefits of Running Your Business Remotely

One of the advantages of running your business remotely is you don’t have to worry about paying for an office space. You can also hire employees from anywhere globally, saving you a lot of money on labor costs. Running your business remotely makes it easier to manage work/life balance and can help improve employee productivity. Finally, running your business remotely can help you build a stronger brand and create a more loyal customer base.

What to plan for when selling your agency

Let’s face it—selling your agency on your own can be a full-time job and a challenge alongside running your agency. Before you jump into the deep end, there are a number of steps you can take that will help you make this process as smooth as possible. When you think you’re ready to sell your agency, take a few deep breaths, and they get ready to plan, plan, plan!

Project Management Software For Law Firms

Project management software is a digital tool that allows businesses to manage their projects more effectively. By using project management software for law firms, independent lawyers and law firms can track the progress of their projects, create timelines and track deadlines, collaborate with team members, and more. In this article, we will discuss the top project management software for law firms and the benefits they provide to specific law firms.

Marketing calendar: How to build one + why it's important

Marketing often feels like herding cats, doesn’t it? It feels that way to company leadership, and often it feels that way to many of the people working in your marketing department. Marketing has become a broad discipline in just about every modern business, responsible for a dizzying array of tasks, campaigns, and deliverables. And in an environment like this, it’s no surprise that tasks and deliverables start falling through the cracks.

May Update: Automations and usability improvements Scoro

Automating small parts of your work can do wonders for your workflow. With this update, we’ve further tweaked automation options for you and finished a number of other tiny improvements to help you cut down on the clicks when managing your projects and finances. Here’s what’s updated in Scoro.

How to use Jira for project management

Atlassian’s flagship products include the mighty Jira – born as a tool designed to track the status and progress of issues and bugs in software development. But Jira has come a long way since its first release in 2002. Today, Jira can be deeply customised, and integrated with the whole Atlassian stack. It has evolved into an incredibly powerful tool – and not just for development.

The Tickets and Tasks Portals for Customers

Along with the Knowledgebase and Messenger, the Tickets and Tasks portals are available as new mobile-friendly web applications. The standard Customer Portal is also still available. These new Ticket/Task Portals allow customers to view, update, discuss, and log timesheets on submitted tickets/tasks. On desktop/laptops the Tickets/Tasks Portal are also available on the widget or can be accessed via a link like other customer applications.

How To Manage A Sprint Cycle More Effectively

Sprint cycle is a special term commonly used in software development to describe timeboxed iterations through which a team creates and delivers a specific piece of work. Sprint cycle can last between two to four weeks. These shorter timeboxed iterations make it easier for development teams to understand and break down larger, more complex projects into smaller, manageable pieces. On top of that, Sprint cycles facilitate the creation of high-quality products.

Backlog grooming: Definition, benefits, and best practices

Whether you’re practicing scrum or kanban, it’s all about pulling a team together with a variety of tools to create a high-performance environment that maximizes productivity. Backlog grooming is part of that — and it’s a meaningful way to keep product development organized and running smoothly. Where scrum meetings are concerned, it means doing more than hosting a simple sprint planning meeting to develop a product roadmap.

Scoro wins Tech Company and Entrepreneur of the Year

​​Scoro, the leading work management software platform for agencies, consultancies and professional services firms has today announced winning in two categories at The Global Business Tech Awards. The firm was awarded Tech Company of the Year, as well as Scoro’s CEO and Founder, Fred Krieger, being named as Entrepreneur of the Year. The judges also awarded Scoro one of four silver medals on the night in the SaaS Company of the Year category.

Top 10 Call Center Quality Monitoring Software

It is crucial to have the proper tools in place to provide excellent customer service. Call Center Quality Assurance Software is one of those tools. This type of software helps businesses evaluate the performance of their customer service operations, in-house or outsourcing to call center companies. Call centers and customer service teams rely on quality assurance (QA) processes and procedures to improve customer satisfaction and employee engagement.

Creative brief template: What makes a great brief & best practices

Successful projects require successful project planning and careful documentation. This is true in predictable environments like manufacturing, where a range of traditional project management practices dominates project planning. But what about creative environments? What does it look like to plan and document creative projects successfully?

The Ultimate Independent Contractor vs Employee Checklist: How to Determine the Difference

There are many benefits to being an independent contractor, such as setting your own hours and working from home. However, it is important to understand the key differences between independent contractors and employees before you make the decision to become one or hire one. The Ultimate Independent Contractor vs Employee Checklist will help you with that. In this blog post, we will discuss the differences between an employee and an independent contractor in terms of payroll, taxes, and more.

OneDesk - Creating and Using Custom Chart Dashboards

In OneDesk, you can view charts to keep track of performance indicators. Create custom chart dashboards to customize what performance indicators are visible for your specific use-case. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Management Software For Architects (Full Guide) | Scoro

Creative service industries such as architecture benefit greatly from project management, particularly in cases when architectural projects are being carried out at a large scale within a firm. As well as keeping track of construction and design projects, architectural firms need to have a clear overview of company-wide processes, performance, and employee workflows – all of which can be met through effective project management.

Starting an agency (or firm)? Here are 10 must-know tips for success

After working with and interviewing hundreds of agency owners on my podcast Agency Life, one thing seems to ring true for all—the journey to starting an agency is often wide and varied. And while that path is different for everyone, their backstories are unanimously fascinating. Most agency owners I’ve spoken to had never run a business before starting their agency, but they had a deep passion for helping other businesses grow.

OneDesk's Two Customer Service Pop-Up Widgets Explained

OneDesk offers two pop-up widgets to choose from when embedding the OneDesk customer applications onto your website – the OneDesk Customer Widget, and the new OneDesk Widget (Beta). These widgets serve similar functions, yet there are circumstances where you may prefer to embed one onto your website over the other.

The 10 Best Project Management Software For Travel Agents

Travel agents have a lot on their plate. They need to juggle multiple clients, bookings, client information, payments, and deadlines all while trying to provide the best possible service. This can be a lot to handle without some sort of organization and that’s where best project management software for travel agents come into picture!

Understanding when to hire a project manager

Knowing exactly when to hire project managers (whether your first one or another to join a growing team) is crucial but tricky. Wait too long, and chaos intensifies — cutting into productivity and profits. Yet, hiring too early can be a resource drain that could threaten profitability differently, especially for startups and small businesses. Businesses that have never had a formal project manager might have the toughest time with this decision.

Validation on Status Change (Prompt to Complete)

OneDesk is flexible and customizable helpdesk and project management tool, allowing for custom fields and lifecycle statuses. In this way, OneDesk can be utilized to fit many different teams and workflows. The following article discusses a helpful feature of OneDesk called ‘validation on status change.’ This feature helps your team make less errors when working on tickets or tasks by prompting them to complete actions before changing a lifecycle status.

14 Best Odoo Alternatives For Work Management | Scoro

Odoo provides integrated functional business apps for the management of business processes. It features numerous resources, including finance, resource, time, project, and work management, to increase efficiency, prevent time wastage, and increase productivity. However, there are several other work management alternatives that may be more suitable depending on specific requirements.

Scoro Secures A Top Spot In Work Management Category | Scoro

G2, the renowned peer-to-peer business software platform, released its Spring software review and it’s about time we announced the results. Coming in hot with 13 awards across five different categories, G2’s report solidifies Scoro’s reputation as the leading solution for collaborative work management software. More than that, the results highlight just how popular our suite of tools has been in helping businesses streamline their processes and workflows.