Teams | Collaboration | Customer Service | Project Management

November 2021

Getting beyond the chaos with Teamwork

Beyond the Chaos helps small professional services businesses owners (up to 25 employees) simplify their operations and manage projects to help them grow their business and get their lives back. The business operates much like an in-house chief operating officer but scaled down to small business needs. Beyond the Chaos, a Teamwork Partner, has implemented Teamwork within small businesses for several years because they can rely on the thorough product to be the perfect space for its customers.

Enterprise Project Management (EPMO) 101: How to Get Started

EPMO stands for Enterprise Project Management Office. For large enterprises with multiple projects running simultaneously, knowing how to implement enterprise project management (EPM) can be the difference between success and failure. However, transitioning from a traditional project management system to EPM can be pretty complicated. In this guide, we will define enterprise project management, explain its benefits, and the different ways to implement EPM to ensure the success of your projects.

Public library uses OneDesk to unify their helpdesk and multiple internal operations

When bringing an entire organization onto a singular helpdesk software, it can be difficult meeting the needs of all the different departments while also creating a setup that works for everyone. Especially when departments operate mostly separately from each other, but do need to work together sometimes, it raises concerns about permissions and workflows.

Top 30 Trello Alternatives for Your Business

So, if you are searching for Trello Alternatives, it must means that you are not fully satisfied with Trello for any reason or are looking for a solution that can accomplish more for you than a basic Trello board. Here in this article, we would review some of the limitations of Trello that might be the reason for your dissatisfaction or even frustration, and we would introduce the top 30 Trello alternatives for your business.

CIO Classified: The secrets to a productive workforce

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

10 Best Idea Board Software to Keep Organized

How can one use idea board software properly? It is wrong to believe that great ideas appear out of nowhere. Great ideas are the outcome of an intentional and ongoing effort to generate ideas and make meaningful connections. As a result, creativity is not a magical ability. Rather, it’s a skill that you develop through time by feeding it and enriching it in different situations.

Google Names Scoro a 'Rising Star' In New CEE Report

It’s safe to say the way we work has changed forever. Three-quarters (74%) of professionals expect remote work to become the standard, and we’re seeing more and more companies implementing remote or hybrid working policies. This has been accelerated by the pandemic, but the tide was already starting to turn long before that. The number of employees who work remotely at least once per week has grown by 400% since 2010.

OneDesk - Project Discoverability Settings

Projects in OneDesk can be set to be private or to be discoverable by other users in your organization. Administrator accounts can see all projects regardless of their privacy settings. Learn how to change a project's discoverability in OneDesk in this video. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Top 6 Tools for Notion Time Tracking (Key Features, Pricing)

Notion is a project management tool that allows you to manage multiple projects and facilitate team collaboration. Within the Notion workspace, you can create a note template, company wikis, set reminders, create agendas, etc. However, the Notion app lacks native time tracking functionality — a critical component for efficient project management. So how can you implement Notion time tracking?

OneDesk - Create a Custom Chart Dashboard

Learn how to create a custom dashboard of charts in your analytics app. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Scoro Shortlisted for Two Business Brilliance Awards | Scoro

SaaS Work Management firm in the running for International Business of the Year and Employer of the Year. The Business Brilliance Awards recognize the best brands globally in a number of key categories. The award programme is validated through a Gold Awards TrustMark and has judges drawn from firms such as Deloitte, LinkedIn, Clifford Chance, and Accenture.

New USTelephony24 App - From Bitrix24 Gold Partner Kala Group Technologies LLC

Meet new US Telephony24 app from our Gold partner Kala Group Technologies LLC. US Telephony24 is a Voice over Internet Protocol (VoIP) telephony solution built specifically for use within the Bitrix24 CRM. This solution provides a comprehensive Interactive Voice Response (IVR) with auto attendant and SMS capability, local presence, Smart Caller ID, a Robo dialer and a Predictive dialer.

The ultimate Kanban project management quick-start guide

Are you struggling to select a project management framework to best fit your team? Are you considering Kanban project management, but need to know more before committing? Hey, you’re not alone. A 2020 Wellington survey showed 61% of respondents usually or always define their project methodology. And even though Kanban project management is considered one of the staple project management methodologies, not everyone knows exactly how it works or its benefits.

5 Ways to Make Your Marketing Agency More Efficient | Scoro

Marketing agencies are acutely aware that higher efficiency ratios and agency productivity leads to profit. But these are challenging times for marketing professionals, and it is not so easy to realize. With technology and digital marketing evolving so rapidly, working in a highly competitive milieu makes falling behind something to be avoided at all costs. Being effective and efficient is how marketers achieve impactful marketing metrics.

How to facilitate an OKR planning workshop

Suppose you work for an organization or corporation. At least once in your professional life, you might experience a lack of leadership or direction (unless you’re very lucky). The problem with a lack of guidance is that when we can’t see the big picture or understand the value of our work, we feel demotivated, frustrated, and eventually leave.

OneDesk - Convert a Customer to a User

Learn about Customers and Users in OneDesk and how to convert a Customer to a User. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Recovering Deleted Projects

When you choose to delete a project in OneDesk, it will be archived and scheduled for deletion after 7 days. Any time during this 7 day span, you can choose to un-delete the project. Learn how to schedule and un-schedule a project for deletion, as well as how to view archived items in OneDesk. OneDesk combines Help Desk & Project Management software into a single application.

How to Use Milestones to Track Progress (An Experts Take)

Milestones are a core part of a businesses workflow and are very important for tracking progress throughout different initiatives that a team, group, or individual may be working on. As a wise product manager once said what gets measured ends up getting improved and what better way keep track of your work than with document milestones on a project gantt chart.

Productivity in the UK: The Scoro Report

Given the seismic changes in everyone’s lives since March 2020, it’s little surprise that the way we work has become just as radically different. However, the conversation around remote and hybrid working has continued to rage on, especially in the UK. That’s why the team at Scoro wanted to get to the bottom of the situation. We’ve conducted a thorough survey to understand exactly what Brits’ attitudes towards the way they work have been over the past 18 months.

How to run a Project Kickoff Meeting

How do ideas turn into actions? We often believe when people have brilliant ideas, it is as if a lightning bolt struck them somehow. This romanticized image of innovation couldn’t be farther from the truth. The reality is that innovative ideas come from collaboration, a key factor to manage any project successfully. Think about how Steve Jobs started Apple, now one of the biggest tech companies globally, with Steve Wozniak as a partner. Or, moving away from tech, how two scientists, Dr.

The 7-step project closure checklist to end on a high note

Starting a project is easy. Set your objectives, create a plan, and execute. But what about project closure? Too often, projects are never formally put to bed. They’re just “sort-of” closed. Small issues are left unresolved, which can come up later as big problems. Don’t worry. We’re not going to let that happen to you. Keep reading to get our 7-step checklist for closing a project the right way (and impressing your boss while you’re at it).

Project Management Time Tracking: Benefits, Tips, Top Tools

As a manager, project management time tracking should be standard practice for your team. It involves tracking the time your team members spend on each project. This gives you detailed insights into what tasks your team is working on, how long it takes them to complete, and how to improve productivity. It can also help you accurately bill clients on an hourly model.

Attendance Tracking System: Top 10 Tools & Essential Features

Manually tracking employee attendance can wear out even the best business leaders and human resource professionals. And with the rise of remote work and flexible employee schedules, tracking attendance and calculating billable hours is now more complex than ever before. The solution? A solid attendance tracking system! It can give you access to comprehensive attendance reports, streamline workflows, and accurately calculate payroll.

How to Successfully Manage Projects Remotely | Scoro

There was a time, not so long ago, when the idea of managing projects remotely would have been laughed out of most offices. Since then, however, a few things have changed. Many businesses are returning to the office after the pandemic, but a full return to work is not what many employees and employers want.

Zoho Project Time Tracking: A Step-by-Step Guide

Whether you’re a service provider or a business with hourly employees, project time tracking is essential to assess project estimates and ensure your team works efficiently. And project management software like Zoho Projects allows you to keep track of the hours spent on individual tasks and entire projects through its native time tracking functionality. But is Zoho project time tracking the best solution for you?

OneDesk - Widget Configuration

Learn how to embed and modify the customer-facing widget. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

The Best All-in-One Tools for Hybrid Working | Scoro

As the world navigates towards the new normal, most companies are rolling out a hybrid working policy. This comes as a report by the UK’s Chartered Institute of Professional Development (CIPD) reveals that two-fifths (40%) of employers expect more than half of their workers to work regularly from home post-pandemic. Hybrid working can improve work-life balance so that staff remain motivated and work better.

Scale your enterprise with confidence: Introducing more security and control to Asana Enterprise

Today’s work-from-anywhere world has turned the IT world upside down. Whether in-office, at home, or on the go, global teams need to be able to seamlessly use their favorite tools from any location—without putting their organization’s data at risk.

Product Manager vs Project Manager

Product manager vs project manager has been a highly debated topic over past one decade. The IT sector has undergone such a sea change that even veterans are awestruck at its current form. Information Technology, as we know it, has become more sophisticated, with several fragments with intricate functions within them, each one specializing on a specific objective, expertise, and outcome that no other function can interfere with.

How to Choose the Right Marketing Deliverables? | Scoro

Whatever field you work in, whether it’s product development, marketing, or web design, you’ll hear talk about ‘deliverables’. Initially, you might write it off as an example of unnecessary corporate jargon. However, a deliverable is something very definite and concrete. It has a specific meaning and is a crucial aspect of any project or marketing campaign that you should be familiar with.

Microsoft Project Time Tracking: Top 6 Tools & Best Practices

Microsoft Project (MSP) is a project management software that offers features like easy task assignments, project planning, resource management, Gantt chart views, etc. While this makes project management hassle-free, you need to track and analyze time spent on project tasks to maximize your team’s productivity. But how do you track time in MS Project? In this article, we’ll explain why Microsoft Project time tracking is essential and introduce you to a few popular software for the job.

Time Doctor's Chrome Extension & Integrations Give You Better Workday Insights

We at Time Doctor know that third-party integration capabilities have become an important factor when selecting the best software for your teams The more integrations we can offer, the more insightful we can make your time tracking capabilities and the bigger impact that can make on your organization’s overall productivity. We’ve put together a quick overview of Time Doctor’s Integration options and how they can help you gain deeper insights into your team performance and where to make improvements to maximize productivity and efficiency.

The 10 Best Employee Management Software to Boost Productivity

Managing employees and motivating them to meet deadlines can often be overwhelming. Fortunately, you can rely on employee management software to make things easier. This software empowers your employees to contribute towards the organization’s goals and objectives. With features like time tracking, task scheduling, and reporting, employee management tools help you create growth opportunities without compromising your employee’s wellbeing.

10 project management best practices you MUST know

There's a reason why project managers brood skepticism when you tell them you expect every step of your original project plan to be completed on time and within budget. Even if you follow all of the essential project management best practices, there's still the potential of something going off track. Projects are tough to finish and the PMI Pulse of the Profession survey highlights this challenge.

How to Avoid the 5 Most Common Project Management Failures | Scoro

Why do projects fail? If only there was a simple answer. Even with the best intentions and a highly motivated team, every experienced project manager knows that any number of unforeseen problems and challenges can derail even the best-laid projects. According to a UK-wide survey, 31% of business projects fail at an estimated overall cost of £250 billion to the UK economy. Why?

Filtering tickets created via auto-forward

Tickets can be auto-forwarded from your support email to a OneDesk ticket creation email. When this happens, a ticket is captured in OneDesk containing the subject of the email, the email’s body, and any attachments in the email. Additionally, if the requester’s email address being captured does not yet exist as a customer record in OneDesk, they will be automatically added into the database.

A Quick Guide to a Character Bio Template

A character bio, character template and character bio template are all important things for a writer to know if they would like to receive credit for their work. There are approximately 650,000 in-house writers and just over 1 million freelance writers globally, according to statistics; but what is it that only a few ones can get to the top? Writing stories that affect readers is not easy for every writer. You should know the techniques and write carefully and creatively.

Best Practices for Creating Custom Views

Aside from the default layouts, custom views allow you to display your data in unique, dynamic ways. Custom views are available in all the main OneDesk sections: tickets, tasks, projects, timesheets, customers, users, and analytics. You can easily view what you want in the way you want. You are also able to share your favourite views with others on your team. To start creating custom views, click the My Views icon. Views consists of the following options: Layouts, Filters, and Groupings.

OneDesk - Create and Modify Email Templates

OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

First Steps in Bitrix24

Welcome to Bitrix24! In this video, you will learn a few basic things about the product, how it works, and what amazing things you can do with Bitrix24. Bitrix24 is an online collaboration and sales platform with over a dozen built-in tools, including CRM, Project Management, Website Builder, Telephony, Chats, Videocalls, and more. Getting started is always the most difficult part, but not with Bitrix24.

OneDesk - Create Items Automatically with Workflow Automations

OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

What is Collaborative Work Management? | Scoro

We’ve written a great deal about project management and work management and the benefits they bring. But what exactly is collaborative work management? Why is it different, and how does it benefit knowledge workers and their teams? Let’s find out. As workplace models evolve, so do the terms and practices which companies use. Hybrid working – where employees enjoy a mixture of remote and office working – has soared.

5 Tips for a Successful Project Kickoff Meeting | Scoro

In your haste to get started on a new project, you might be tempted to skip some of the formalities of introductions. Indeed, many people opt to forgo an initial project kickoff meeting, making a very costly mistake in the process. Imagine being sat around a table with your project’s stakeholders and being greeted with the terrifying realization that no one is getting what they expect from a project you have already started.

Customer Story: Working remotely was challenging for Vedantu until they found Zoho Projects

Vedantu is a leading Ed-tech firm based in India. Watch how Zoho Projects helps in simplifying their project management process and in keeping a clear track of their project metrics, thereby making remote work a success in their organization.

How to automate reporting with Teamwork and Unito using the Google Sheets Add-On

Reporting is one of the few tasks that touch every role and team in a business. Every single one of us owns, contributes to, or consumes reports—from project progress reports to budgets and everything in between. Because reporting is so ubiquitous, it tends to eat up a ton of resources. A recent Unito survey found that more than a third (37%) of workers spend at least three hours a week on reporting. That adds up quickly. At the same time, there’s no denying the impact of reporting.

5 Time Tracking Integrations to Automate Your Workflow (JIRA, Asana, Salesforce and More)

Today, Time Doctor is a go-to application for time tracking for over 10,000 customers worldwide. Using Time Doctor in conjunction with all of the technology stack, saves time, improves productivity, and reduces the need to juggle between multiple applications. Time Doctor is regularly adding new integrations and today integrates with more than 60 third-party apps including the top CRM, Helpdesk, Project Management and Payroll tools.

Modify & Create Email Templates in OneDesk

OneDesk includes automated email templates to assist you in communicating with your users and customers. These email templates are completely customizable – you can edit the existing templates as you see fit, or create entirely new templates to suit your needs. Automations can then be applied to utilize your templates, allowing for a streamlined communication process for your organization.

Remote and Hybrid Team Productivity Hacks to Keep Your Projects On Track

Many businesses have discovered the benefits of remote and hybrid teams over the last year. With the potential to boost productivity, motivation, and collaboration, it is clear that they are both here to stay. Even after a return to normalcy. For example, Microsoft announced its plans for the future of its hybrid work model last year. And enabled all staff to work up to 50% of their time from home without needing approval.

OneDesk - Multi-Language Support

In OneDesk you can choose the interface language separately at the company, user, or customer level. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

How to Create a Miro Board in Nifty

Nifty is a flexible Project Management solution that enables integrations and embed functionality to thousands of partners! Miro is the leading white board company on the planet with millions of users across the globe and we are honored to be a partner with them on our productivity journey. In this video one will learn how to create a Miro board and than embed it directly into a Nifty workspace, so users can operate their Miro accounts and boards inside their project management solution!

Wiktor Leo Burnett Gain Seamless Agency Workflow with Scoro

Wiktor Leo Burnett is one of the largest and most awarded advertising agencies in Slovakia. Part of the five agency, 150-person strong Kreator Group, Wiktor’s staff became increasingly aware that they needed a new solution to make their internal processes more effective and automate work where possible.