Teams | Collaboration | Customer Service | Project Management

October 2021

Is TeamViewer Free? Expectation vs. Reality

During covid 19 things have changed a lot for enterprises and companies. Work from home encouraged virtual meetups and conferences for work. Many applications came into the picture for fulfilling the need for virtual meets. TeamViewer is the same application used for remote desktop sharing and team meetups. Many people still wonder, is TeamViewer free or not? The majority of people are using the accessible version of TeamViewer and utilizing the facilities for day-to-day operations.

Electronic Signatures in the Boardroom

The shift of the boardroom setup from physical in the pre-pandemic to remote in the pandemic has accelerated the trends in digital transformation of the board. The primary focus now of the boardroom directs toward data security, remote collaboration, and seamless meetings. Companies and organisations have switched to platforms and tools that enhance their virtual meeting experience and simplify their tasks — one of which is signing documents.

Triggering Modals | Tasks App | Slack Platform

Modals provide focused spaces ideal for requesting and collecting data from users, or temporarily displaying dynamic and interactive information. For users, modals are prominent and pervasive — taking center stage in Slack ahead of any other interface element. Follow along as Slack Developer Advocate Sandra Illi Villarreal shows you how we leverage modals throughout Tasks App.

How team leaders are reimagining workflows

Now that many businesses have made the leap to remote and hybrid work, some teams are struggling to sustain connection and creative momentum. Teammates can feel isolated, and silos can form across workstreams, hampering your team’s ability to collaborate. It can be difficult to build efficient workflows that support virtual and hybrid projects. But with these challenges comes a great opportunity for team leaders to reimagine the workplace. And that’s exactly what they’re doing!

Why Act? Why Now? Cultural Erosion and the Digital Workplace

We can see the ripple effects of the COVID-19 pandemic in every industry — from supply chains under strain to at-home streaming movie premieres to the widespread adoption of “BOPIS” (buy-online-pickup-in-store) in retail. Digital transformation has accelerated at the civilization level, with a massive uptick in the reported number of customer interactions taking place virtually.

Shifting to Digital: Choosing the Meeting Management Software for Financial Companies

The fast-paced digital transformation is challenging financial companies of today. As the world continues to battle a pandemic, customers are opting to avail online services straight from their mobile devices, while most workplaces have transformed into a hybrid arrangement.

15 Experts Weigh In On The Future of Remote Work

A massive disruption to the traditional work structure took place during the pandemic. We saw how it fast-tracked previous work trends. In fact, most of us will probably agree that prior to the pandemic people rarely worked from home. Then by early 2020 things drastically changed. Employers and employees alike had to get used to a new paradigm – remote working. Most employers thought it would be temporary. However, they were wrong!

Element One - all of Matrix, WhatsApp, Signal and Telegram in one place

We’re incredibly excited to launch Element One! It’s a complete messaging package - the Element app with high-performance hosting, the entire Matrix universe and bridging to WhatsApp, Signal and Telegram. All for just $5 per month. So if you’re tired of jumping between messaging apps, Element One is for you! You can be in your Element while chatting on Matrix, and when messaging friends who use WhatsApp, Signal and Telegram.

The Great Open Source Debate

Tune in as we bring together the greatest minds in open source for a no-holds-barred conversation on the biggest trends in the field today. We are dedicated to sharing open-source knowledge The debate follows an 'agree or disagree' format where, for each statement, the experts need to talk it out until we get some answers. Here’s an example: Open Source creates innovation, not finished products Open Source is not beginner-friendly and has a steep learning curve The experts will weigh in and the audience will get a chance to join the conversation in the live chat.

Professor Amy Edmondson on how to build psychological safety at your organization

We are in the middle of one of the biggest workplace experiments in history. While most knowledge workers have experienced remote work during the COVID-19 pandemic, we’re now shifting into new territory again—some teams will remain remote, some will go back into the office, and others will be somewhere in between. This ever-shifting landscape is what Amy C. Edmondson, Novartis Professor of Leadership and Management at the Harvard Business School, says is a hallmark of a V.U.C.A.

All You Need to Know About Office Timing

Office timing is a crucial topic in the professional sector today. More and more people have recently started to question whether their office timing can increase the expected efficiency of managers. On the other hand, since there has been a lot of changes in the modern working environments, it is really thought-provoking sometimes to think if there is a standard office timing in the companies.

A Beginner's Guide to Finding the Perfect Customer Service Software

54% of consumers worldwide report that they now have higher customer service expectations than just a year ago. That said, quality customer service software can help you streamline your business activities and improve the quality of your customer service. The software is more efficient as it captures more valuable information necessary for improving your business. Here, we learn more about customer service software, its benefits, and how to find the best one for your business.

Psychological Safety with Amy Edmondson & Asana

Join Asana's Joanna Miller with Novartis Professor of Leadership at HBS, Amy Edmondson, in an exclusive conversation on the role of psychological safety in the workplace. Building on her talk from Asana's Scale event, Amy shares what is means to truly be a fearless organization, and how individuals and managers alike can role model the work required for psychologically safe, and thus more innovative, workplaces.

The Open Source Story Behind Mattermost Boards

Mattermost Boards started as an innovation project that came up during a hackathon we held in late 2020. At Mattermost, we’re focused on helping the world build better software by aligning teams, tools, and processes. We work like most other software development teams do, with stuff all over the place — in chat, emails, Google Docs, and systems like Jira and GitHub.

The Developer's Guide to Building Notification Systems: User Requirements

So your CTO has just handed you a project to revamp or build your product’s notification system. It seemed like a simple and straightforward project, but you started doing research and realized that not only is the process pretty complicated, there’s not a lot of information online on how to do it. After all, companies like LinkedIn, Uber, and Slack have large teams of over 25 employees working just on notifications.

TeamViewer vs AnyDesk: Which is the Best Screen Sharing Software?

When the requirement of screen sharing software arises you get to hear many opinions from the people, after consolidating all those views while finalizing on the tool you would hugely contemplate on TeamViewer vs AnyDesk. Looking at the views both may appear best and suitable to your requirements, so let us give a comparison that aids you to choose the best screen sharing app or software.

WhatsApp vs Telegram - What are Your Priority Features or Privacy?

Given a choice, if you have to choose the best instant messenger and uninstall the other messengers, what they would be, I believe it has to be WhatsApp vs Telegram because, considering the estimated number of users on the aforementioned respective platforms, other platforms have fewer users comparatively. There were days when WhatsApp was predominantly used in many countries but due to its privacy policy that was announced in January 2021.

Introduction to Courier: Send API, Automations, and Recipient Lists

Welcome to Courier! We're really glad that you chose us to a be part of your journey to building an awesome, sophisticated communication system. In this video, we will give a brief introduction on how you can navigate our documentation and build your notifications with Courier using our APIs. We will also build a sample email digest and go demonstrate how the data log can be utilized for better observability into your outgoing notifications.

10 most useful templates for education

Thomas Edison once said, “Good fortune is what happens when opportunity meets planning.” Opportunity + planning? 💡 Now there’s an idea we can get behind! With Miro’s infinite canvas, you have the opportunity to create amazing things for and with students. All it takes is a little planning and prep to clarify learning objectives and build lessons, assignments, and projects your students will be invested in.

How to roll out Asana to your agency: tips from ThomasARTS

Call us pixel pushers, word warriors, or your neighborhood advertising gurus. In any case, ThomasARTS knows a little something about creativity—and hustling on a deadline. We’re located in offices across the U.S., but you can find us at the intersection of art and science, juggling timeline shifts or marketing fire drills and chasing our next big idea.

Work smarter, from anywhere: How IT leaders are shaping the new normal

Covid-19 brought a sea change to how we work, and there is no going back to business as usual. The organisations that will thrive are the ones that can combine the best of their previous practices with the new methods developed while people worked from home. IT leaders are key to creating this hybrid workplace.

Meeting Management Platform for the Insurance Market

Pandemic or not, insurance companies aim to securely and efficiently provide financial assurance to the population. To further support this goal, the insurance market has adopted hybrid workplace setup but is now facing challenges in selecting a digital solution that ensures high-level security, increases efficiency, and facilitates governance practices.

How Jira Align Works with SAFe and Other Frameworks

In this video, we explore how Jira Align supports the Scaled Agile Framework, SAFe, as well as other methodologies for scaling agile practices. This includes support for all levels of SAFe, support for allocation of investments to strategic themes, robust backlog functionality, kanban boards, product roadmaps, and more.

What is Brainstorming? Brainstorming Techniques and Guidelines.

Brainstorming is the process of generating different ideas on a specific topic. This is usually done by voicing or writing down anything that’s related to the subject in question. Brainstorming is an integral part of any new project or task and can make or break its success. In this video, we go over brainstorming types, rules, and techniques to help up your brainstorming game. Check out more useful info.

Digital Customer Experience: 2022 and beyond

A great digital customer experience ensures that your customers feel valued and understood, irrespective of which platform or channel they reach out on, along their customer journey. Each customer interaction needs to be smooth, convenient, and hassle-free. Needless to say, a customer-centric strategy is imperative for both physical and digital customer experiences.

Mattermost v6.0 is Now Available

Mattermost v6.0 is generally available today, launching a redesigned integrated platform. This release includes new platform navigation, plus new features and improvements to Channels, Playbooks, and Boards. A new Mattermost Desktop v5.0 application is released, and multiple features have been promoted to generally available.

Introducing Mattermost 6.0: A New Approach to Developer Collaboration

Today, too many software organizations are in crisis. They face soaring expectations on delivering digital solutions, a complex and fast-changing array of new technologies and new threats to understand, and a limited pool of experienced developers, SRE, and SecOps professionals ready to execute in modern environments. What’s worse, technical talent is too often misconfigured.

5 Virtual Presentation Tips for Remote Team Communication

Presenting to your remote team is key to collaborating when you can’t be in the same room. But while we have plenty of software solutions at our fingertips, there’s more to effective engagement than just having the right tools. With many of us now working from home or moving to a hybrid workstyle, it’s never been more important to prioritize good communication and collaboration.

How to Involve Your Team When Changing Software | Scoro

In a modern workplace built on digital technology, software changes are a regular occurrence. Investing in new marketing agency management software like Scoro can enhance your agency’s overall efficiency, providing a string of benefits for you and the team. How it gets introduced to the team can help you hit the ground running and easily improve the day-to-day operations in your department.

Cloud Enterprise: Enforcing security at scale

As multiple teams adopt Atlassian products across your organization, you need scalable ways to ensure security of your proprietary data and content. Watch this video to learn how you can leverage enterprise-grade controls to enforce security at scale across multiple product instances with Atlassian Cloud Enterprise.

APIs Are The Prefabrication Of Software

Whether it’s for building a company, monitoring the news, or even making a grocery list, software penetrates every part of the modern western lifestyle. The demand for software far exceeds what developers (and the tech industry as a whole) are capable of supplying from scratch. In order to keep pace with demand, our industry has been increasingly shifting towards a ‘prefabrication’ model of software development via the utilization of third party APIs.

Using Zapier to Automate Tasks between Troop Messenger and Other Apps

Indeed, most of us keep switching between a lot of different apps to perform our project deliverables. This effort consumes plenty of productive work hours of an employee as well as the organization. Therefore, to reduce the time duration and extra effort for multi-tasks, we need a tool to do tasks that they can't do manually and speed up the work without re-intervention!

Element 1.9.1 - Chat Export is finally here!!

Hiya folks! We’re pleased to announce that our latest release includes the ability to export chat from all Rooms and DMs on Element Web and Desktop - with huge thanks to Jaiwanth Vemula from IIT Kharagpur University, who single-handedly built the whole feature as his Google Summer Of Code contribution this year! The ability to export is one of our most up-voted features ever; we’re incredibly excited that it’s here.

Simpler plans for Element, on-premise and cloud!

You may have noticed the Element website has had a bit of a refresh today. We’ve made it a little easier for people to navigate according to how they want to use Element - there are now personal, community and enterprise tabs in the top navigation bar. Simultaneously we’ve distinguished Element Matrix Services (EMS) a little more, to make it clear that EMS offers hosted Matrix infrastructure directly to developers so they can build on Matrix.

Jira Align Blueprint - How to Prioritize Work

Atlassian’s Agile at Scale Solution Blueprints are manuals that connect best-of-breed scaled agile concepts to the tactical how-to details of implementing those concepts with Atlassian’s agile products. In this video we explore how to prioritize work, manage the feature backlog, and ensure organizational alignment so that teams know they are working on the most important things.

What is Team Chat Software and How does it Work?

Team chat software is a place where you can connect and communicate with your team members in a secure and dedicated professional environment. A lot of people refer to team chat software as a business communication tool, but it is much more than just this. Team chat software is a powerful invention that helps you connect with people from across different departments, countries and even continents.

Please hold-the tech revolution that's changing customer service

Good customers are hard to find; keeping them is crucial. We are working in a much-changed, digital-first economy where it’s all too easy for people to click away if they don’t get what they need. They want their issues solved quickly—preferably on first contact—and they want to feel heard. But too often, customer service teams run up against barriers.

Top 10 Microsoft Teams Alternatives in 2022

Are you running a firm and looking for a better space for your company/firm to connect with customers, and set up a better place for employees on a single platform, and thinking about switching off Microsoft teams here. Thinking about How do I get rid of Microsoft teams. Here We have the 10 best Microsoft Teams alternatives?.

EMS launches Matrix bridging for Signal

EMS, Element’s Matrix hosting platform, has launched a fully managed Signal Bridging service (based on Matrix community contributor Tulir's open source mautrix-signal bridge) to help enterprises address all sorts of issues around the use of Signal in the workplace. The fully managed Signal Bridging service allows EMS customers to.

10 Biggest advantages of open-source software

Sara is an SEO Strategist at Rocket.Chat. She is passionate about topics around digital transformation, workplace experience, open source, and data privacy and security. Sara Ana Cemazar Open-source software is undoubtedly gaining traction. Even though the open-source community has been active in their promotion of open source advantages for years, there have never been more open-source projects in use than today.

Welcome to Courier

Welcome to Courier. We like put your engineers first, so we have designed a reliable, customizable, and cost-efficient notification system that only takes minutes to integrate into your product. To get started, head over to your Courier app and create your account. The onboarding process will walk you through creating and sending your first notification. You can use the application to build, send, automate, and monitor the status of all of your outbound messages.

The Courier Lab Episode 1 - The Journey of Building Ghostifications V1

Welcome to The Courier Lab, where we demonstrate how Courier works, highlight our favorite community projects, and talk about all things notifications with host @ShreyTheCray. The topic of this episode is "The Journey to Building Ghostifications," including the basics of communication, intro to using the Courier API, and a demo of how to build the Ghostifications project.

Simpplr - The Modern Intranet Software in 1 Minute

Keeping employees connected and engaged within an organization is complex. And with people working across multiple locations, it gets even worse. It should be simpler, and now it is… Discover Simpplr, the modern intranet software that connects people, creates conversations, answers questions, shares ideas, and finds information on any device, form anywhere. Hear about company news, events, policies, and more, it’s all in one place. Simpplr is purpose-built to help your employees collaborate across departments and stay connected to the broader organization.

How to run an icebreaker | Confluence + MURAL | Atlassian

Need to build team trust? Run an icebreaker. Understanding your teammates as real people—not skill sets—increases trust and elevates team performance. This How-to video includes: “Trading Cards” exercise from Gamestorming How to set up a MURAL board Demo of filling out board Adding and sharing in Confluence

How to understand your market | Confluence + MURAL | Atlassian

Need to know your market better? Create personas for your buyers to learn what they want. Run this Confluence + MURAL exercise to understand your buyers in product development or marketing. This How-to video includes: “Coaches and Analysts” exercise from soccer How to set up a MURAL board Demo of filling out board Adding and sharing in Confluence

Death to the Office? Hybrid, Remote and the Future of Working Together

The office as we once knew it is gone. But is it really dead? Remote, hybrid and flexible working models are now the norm; 24% of businesses surveyed by the ONS stated that they intended to adopt more home working going forward. In the same study, 85% of workers disclosed their preference for a “hybrid” approach of both home and office working. It looks like the office – although totally transformed – is here to stay, too.

5 Hybrid work approaches to curb productivity & collaboration challenges

Hybrid work appeared as a light at the end of the tunnel when organizations were in a dilemma to thrive in work from home models. Irrespective of all the obstacles, the companies chose to survive with hybrid model best practices. Where some of the organizations were not even aware of the hybrid workforce culture, many businesses took advantage of the situation and progressed vigorously.

How to Create Zoom Breakout Rooms (Step-By-Step Guide)

Want to know how to create and use Zoom breakout rooms? With COVID-19, the way we live and work has changed rapidly. Taking our work out of the boardroom and into the living room means rethinking the way we communicate. Fortunately, tools like Zoom help us stay connected even when working from home. Besides supporting large video conferences, Zoom also allows hosts of the main meeting to separate meeting participants into breakout rooms for smaller, private group discussions.

New Wire Subscription Packages

Wire continues to provide teams with the most secure and user-friendly collaboration platform, including how teams can access our products and features. We’ve streamlined our subscription model to a simple tier system: Wire for Free, Wire for Enterprise, and Wire for Governments based on our users’ feedback. Wire will be retiring the old Wire Pro, Enterprise, and Red bundles.