Teams | Collaboration | Customer Service | Project Management

September 2021

The ROI of digital workspaces

The past 18 months have taught business leaders that flexible work and collaboration environments can be the key to business continuity—whether the business is office-centric, hybrid, or distributed. The proof is in the numbers: In 2020, the collaboration software category exploded, growing five year’s worth of users in the first six months of the year alone.

Why Student Engineers Should Buy Into the Hype Around Serverless

We recently had the opportunity to speak to a student audience at Serverless Days and came up with some insights that we felt were worth sharing with a wider audience. Please take a look and let us know your thoughts @trycourier. Serverless architecture is relatively new, yet many startup developers prefer building their foundation on a Serverless framework. But what's with the hype?

Strategies to Secure a Digital Workplace

Digital workplace solutions have played a huge role in streamlining the shift to remote work. It has improved the employee experience and organizational productivity and made work-from-home almost as smooth as in-office work. While it has certainly made work life easier for both employees and managers alike, from a cybersecurity standpoint, having a single integrated interface with all the data from the organization in one place leaves the company vulnerable.

5 Predictions For the Future of Agile and Teams

As a consultant, I have had the privilege of working with a large number of organisations; from world-class software development powerhouses, to startups just getting their feet wet. No matter the size, the technology, or the market, they all have at least one common interest: to gain a competitive advantage. They might not always word it the same way from company to company, but it’s what they want.

8 Alternative Agile Development Tools to Jira

Since its release nearly two decades ago, Jira has always been a firm favourite among software companies. Developed by Atlassian, the agile project management tool is currently used by over 70,000 teams worldwide. It has definitely made its mark and helped shape the entire development sector over the years. However, in recent times Jira has become increasingly unpopular with the teams who were once all too happy to sing its praises from the rooftops.

5 Ways to Make your Intranet an Indispensable Return-to-work Resource

We are in the midst of a profound workplace transformation. With the Delta variant upending return to office efforts, it's crucial to consider how you'll build and maintain a healthy, thriving culture amid ongoing uncertainty. Download the new eBook "5 ways to make your intranet an indispensable return-to-work resource" and discover.

Spaces blast out of beta

Over the past few months, thousands of people have been using the Spaces beta to better organise conversations. To recap, Spaces rethink grouping rooms and people, fundamentally improving Element & Matrix to better group conversations instead of viewing all rooms all of the time. They come in three main flavours: Today, we’re incredibly excited to announce that Spaces are officially out of beta!

3 tips from Dr. Nicholas Bloom on how to implement a hybrid work policy

This article originally appeared on Inc. The evidence is clear—the future of work is hybrid. According to research by Gartner, 82% of company leaders plan to allow their employees to work remotely after the pandemic at least some of the time. Yet implementing a hybrid work policy is far from straightforward. Perhaps most concerning is the potential for hybrid workplaces to breed two tiers of workers, with those who come into the office less frequently relegated to lower status.

The Board Portal for Insurance Companies

The pandemic has overwhelmed us with changes, including the changes in workplace setup. Insurance companies have started adopting various types of hybrid workplace setups to accommodate the needs of both customers and employees. However, it has been challenging for such companies to find the perfect solution that provides efficiency, security, and governance all in one platform. This article outlines the internal needs of the insurance companies and how one digital solution can address it all.

Doing It Right From the Start: The Art of Delegation in Startups by Fiverr

In this VMUG, we partner with Eli Bogdan, who’s leading global offering and partnerships with startups and the tech ecosystem, nonprofits and other strategic initiatives at Fiverr. In this webinar, you'll learn how to set your startup up for success via the art of delegation. As a founder, you are swamped with work. You can't do it all yourself, and you shouldn't have to.

More visibility and better insights with Miro App for Splunk

As Miro is used for more and more use cases across a growing number of teams and organizations, IT and security leads need better visibility into what is happening within Miro. With these users in mind, we are constantly improving the ways we empower teams to monitor user activity, identify suspicious behavior, and make data-driven decisions in real-time. That’s why we’ve chosen to partner with Splunk, the Data-to-Everything platform that helps businesses manage and protect their data.

Asana for Nonprofits expands to organizations of all budget sizes

At Asana, we believe that humanity thrives when we can work together effortlessly. Easy collaboration helps teams do great things, including nonprofit organizations with big missions to improve our world. That’s why we launched our Asana for Nonprofits program, which offers eligible nonprofits a 50% discount on Asana Premium or Asana Business. Asana for Nonprofits aims to boost the impact of nonprofits and help them improve efficiency, connectivity, and visibility.

DevSecOps: Collaborate Confidently with Open Source Tools

There is a Cambrian explosion currently underway in the collaboration tools space. The exponential rise in remote working as a result of naturally evolving workplaces and aided by the recent pandemic has created an opportunity for lots of different collaboration tools to take center stage. As our collaboration tools improve, work that would have been nearly impossible to do remotely is becoming more and more common.

TeamViewer vs AnyDesk: Which is the Best Screen Sharing Software?

When the requirement of screen sharing software arises you get to hear many opinions from the people, after consolidating all those views while finalizing on the tool you would hugely contemplate on TeamViewer vs AnyDesk. Looking at the views both may appear best and suitable to your requirements, so let us give a comparison that aids you to choose the best screen sharing app or software.

ConveneAGM - Redefining the Future of Virtual AGMs

ConveneAGM is the national leading virtual AGM system for listed companies, institutions, and membership associations to hold their annual general meetings and any other company-wide meetings. Our solution empowers companies to hold engaging virtual or hybrid AGMs for their shareholders that are compliant to legislative guidelines. If you're interested, you may email us at sales@azeusconvene.com and we'd gladly assist regarding any inquiries.

Using Jira and Confluence to create website content

Did you think Confluence and Jira were just for web developers? Think again! Any kind of collaborative project can benefit from the powerful scheduling, issue tracking and documentation features in Confluence and Jira. If your organisation is already using the Atlassian stack, then it’s time to get even more out of it. Let’s show you how you can use Jira and Confluence to create the content for your website; better than you’ve ever been able to do it before.

Get closer to customers with the new Facebook Messenger App 2.0

We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users. The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and customization. This will enable Rocket.Chat users to streamline their customer service efforts while building an exceptional customer experience.

Designing Your Hybrid Workplace: Things to Consider

In today’s definition, a workplace is no longer a place. Most people realized they could work literally anywhere — office, coffee shop, home. Organizations and companies worldwide have turned to remote working for some time now. With the onset and offset of multiple lockdowns in many countries, there is a need to implement a hybrid workplace to adapt to the demanding conditions of today’s work setup.

Why Remote Work is Not Here to Stay at Courier

We all spent a year getting used to remote work; now, the big question is how do we transition back to the in-person work pattern in a new world with Covid-19? Or should we transition back at all? In a study of workers by Buffer (both pre-pandemic remote workers and workers who became remote during the pandemic), 97.6% confirmed they would like to continue working remotely at least some of the time.

Simpplr named 2021 Saas Award Winner in Best UX/UI in a SaaS Product

Simpplr is a winner in the 2021 SaaS Awards Program with Best UX/UI in a Saas Product! The SaaS Awards is a software awards program that celebrates innovation and excellence. Simpplr was chosen from over hundreds of organizations with entries from across the world, including the US, Canada, UK, Australasia and EMEA.

The Emerging Technologies That Are Guiding the Future of AP Automation

For years, businesses have been leveraging technology to automate a lot of those important yet time consuming administrative tasks that take too much of an employee's focus away from more important matters. AP management software, for example, can be used to automate everything from invoice receipt and management to electronic payments, reporting and analytics, supplier management and more.

What Hybrid Workplace Setup is the Right One for You?

As we continuously make our way towards a post-pandemic world, adapting to the new normal is necessary. Speaking of new normal, one big trend we are seeing in the workplace is going hybrid. In fact, some organizations consider going hybrid as the future of work. Going hybrid means establishing a work setup that involves both working in the office and elsewhere, usually at home.

Vision Helpdesk V5.6.2 Stable Version Released

Steps for the upgrade to V5.6.2 from V5.x.x for Download License (On-Premises License) customers. Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.2 (We support PHP7.1 and above PHP version for V5 version) Step 3) Take a backup of your existing files and database on your server. example if you had installed on support folder you can rename support to support_bk and create new support folder.

Introducing new and improved calling buttons

At Wire, we constantly strive to provide the most advanced security and superior user experience. We understand how important it is to be efficient and productive, and how an intuitive design contributes to that. We are happy to introduce significant improvements to the buttons you see in Wire calls — making it easier for you to toggle mute, video and screen sharing during calls. In this article, you’ll read all about what changed and why we made these decisions.

7 reasons why team communication is important in the workplace

Team communication is one of the most fundamental aspects of collaboration. Communication in teams is more than just efficient work. It allows everyone on the team to be educated on any topic that may affect their work. Moreover, it develops trust, builds camaraderie among the team members, boosts morale, and helps employees stay engaged in the workplace.

Your business needs Confluence Cloud - find out why

A team only works well if everyone can collaborate and organise effectively. That’s why over 170,000 companies use Atlassian applications, like Confluence, to empower their teams with collaborative tools. In a hybrid and remote-first working world, businesses are seeing the true benefits of cloud computing and deploy-anywhere web applications like Confluence Cloud. Shouldn’t your business be using it, too?

What is the ROI of Asana? Read the new IDC white paper

The way individuals, teams, and organizations work has fundamentally changed since the pandemic began. This shift in how teams operate has given rise to the accelerated adoption of collaboration software, which saw a 32% increase in year-on-year revenue globally in 2020 according to an IDC white paper.

What is data security and 6 ways to keep your data safe

Ultimate data security is the goal of many companies today. One of the most important goals of IT departments is to keep data secure at all times. However, with advancements in technology, data security is becoming more complex. ⚿ Follow this article to find out why it’s crucial to ensure data security in your organization – and how you can do that. Before you start, get our list of most important features to look for in a secure business communication platform.

5 steps to successful cross-functional collaboration

Many companies want cross-functional collaboration between their teams. It has multiple beneficial outcomes for the organization, both quality and profit-wise. However, cross-functional collaboration requires clear guidance, good communication, and several other aspects. Despite their many benefits, cross-functional teams are often dysfunctional and fail to deliver high-quality results.

Confluence Mythbusters | Atlassian

We’ve created a very special segment called Mythbusters, where we dive into an interesting myth and uncover the truth behind it. Many of you have asked: Does Atlassian even use Confluence? Today, Natalia, a Group Manager from our Confluence Product team, and Sharon, a Customer Programs manager from our Community Content team, come together in our Confluence Collaboratory to discover just how much Atlassian uses Confluence.

Design your remote or hybrid work policy with this framework

This article originally appeared on Inc. As plans to reopen offices shift and evolve, many executives are grappling with what their future remote or hybrid work policy will be. Some companies have laid down the law from the top, while others have adopted a more bottoms-up approach—giving significant authority to individual managers to decide their individual team’s policy.

New: My Tasks makes it easier to organize your work, your way

At Asana we’re big on knowing who’s doing what by when—and that includes knowing when your own tasks are due. That’s why we created My Tasks—your one-stop-shop for viewing all of the work assigned to you in one central place. Whether you’re new to Asana or an Asana power user, My Tasks is the best way to make sure none of your work falls through the cracks. View your tasks in List, Board, or Week View, and create custom sections to make My Tasks work for you.

The escalating threat of cybercrime: why it's time for a whole new security infrastructure

The global outbreak of Covid 19 and the resulting switch to online working and a new dependence on IT has seen cybercrime increase dramatically. According to research, UK businesses lost over £6.2 million to cyber scams this past year, with a 31 percent increase in the number of attacks during the height of the pandemic. Cybercrime will continue to damage businesses, institutions and governments unless a radical new approach to rebuilding security infrastructure is taken.

Community Open Call: Upcoming Changes to Identity Management Integrations

Check out the recording for the discussion with Rocket.Chat's community around the upcoming changes to Rocket.Chat’s identity management integrations. Speakers: VP of Product - Chris Skelly CEO - Gabriel Engel Chief Opportunities Officer - Sing Li CTO & Co-Founder - Rodrigo Nascimento

How to Set Up Multi-Channel Notifications in Your AWS Stack

How to Set Up Multi-Channel Notifications in Your AWS Stack In this article, we’ll walk through an example architecture for building your own notification service with AWS, and show you how to implement it in Node.js. We’ll also discuss a few considerations related to using AWS services for notifications. Let’s dive in!

Bring meetings to life with Miro and Teams

If you’re an organization adopting a tech suite to create a secure, reliable, and integrated experience for your teams, a natural choice might be Microsoft technologies. Microsoft Teams has been enabling over 250 million monthly active users to seamlessly bring work right into the chat and video experience and connect teams securely, whether they’re in the office or at home.

What are Annual General Meetings (AGMs)?

Companies and organizations are obliged to hold annual general meetings to discuss matters with board members and shareholders. Conducting these meetings must be prepared and facilitated properly, as there are legal consequences at stake. But what exactly are annual general meetings? How should companies administer these meetings?

EMS launches fully managed Matrix bridging for WhatsApp

WhatsApp usage within the workplace is bad for all sorts of reasons, yet we all know it’s endemic. The solution is to introduce an enterprise-grade alternative, like Element. But weaning people off their WhatsApp habit is hard; for many frontline workers and contractors it’s become the default, and it’s often an off-the-record comms shortcut for senior management.

Survey Results: State of Internal Communications 2021

Now that uncertainty about the workplace model has begun to settle, internal communicatons has the opportunity to reimagine the employee experience organization-wide. But what exactly has changed? And where should you start? The State of Internal Communications 2021 is Simpplr's latest research on how employee communications have been impacted, comparing survey data in May and September 2020, and now.

Simpplr Launches Cohesion, the Annual Industry Conference for Internal Communications, IT, & HR Professionals

2021 Agenda Features Best Practices from Industry Leaders & Keynotes from Best-Selling Author and Journalist Elaine Welteroth, former Starbucks CEO Jim Donald & Comms Exec Dex Hunter-Torricke.

Hybrid collaboration field guide

It’s likely that you are already exploring the challenges and possibilities of the “new normal.” As the world begins to reopen, it’s clear that things have changed. And with every change comes a new opportunity (and even responsibility) to improve — as individuals and as companies. While our understanding of where things are headed is in constant flux, one trend is clearly emerging that’s top of mind for business leaders across the globe.

How are Electronic Board Books Useful?

Developments in technology have led board members and corporate secretaries to look into solutions that compensate for their tedious work schedules. Amidst initial apprehensions, leaders are now starting to warm themselves to the idea that digitizing board books present significant benefits to their respective companies. It has now become the norm for businesses – ranging from nonprofits to corporations – to adopt electronic board books for their meetings.

How to use data to determine your hybrid or remote work strategy

Many companies are basing their hybrid or remote work strategy on instinct. Yet it’s dangerous to let your intuitions or, worse, your biases drive your strategy. The companies that will thrive as they transition to new hybrid and remote work models will adopt a data-driven approach. As a leader, here’s how to use data, not your gut, to make important decisions about your remote or hybrid work strategy moving forward.

What are the Characteristics of an Effective Hybrid Workplace?

Remote work has been on the rise since the abrupt transition from physical to virtual workplace because of the COVID-19 pandemic. Organizations and companies have seen the need to adapt to the virtual setup to continue their operations. With an effective hybrid workplace, the quality of work and the team’s engagement could be maintained in the post-pandemic.

Your guide to team development with contractors

All teams – established or brand new – go through changes. At times, contractors need to be brought in to fulfil a specific need with their skills. This can be a real boon to your teams, if it’s handled well and there are plenty of benefits to bringing in contractors besides hitting company objectives.

How to Choose the Best Chat Application for Defense?

Communication is important in any successful business, but it is highly important in defense when it comes to pursuing each day-to-day operation, duty, and obligation, every piece of data helps to keep the activities running smoothly. Any flaws or errors can obstruct the defense collaboration jeopardizing the entire situation, costing lives, and sabotaging national security.

Deployment Frequency Report - Demo Den September 2021

Jade Jiang, a product designer on Atlassian’s DevOps team, gives an overview of our Deployment Frequency Report. With valuable insights to improve your software development practices, this nifty report shows breakdowns of your team’s weekly production deployments, the number of issues included in each deployment, and more.

Jira Align Blueprint - OKR

Description: Atlassian’s Agile at Scale Solution Blueprints are manuals that connect best-of-breed scaled agile concepts to the tactical how-to details of implementing those concepts with Atlassian’s agile products. In this video we explore how to define goals for the business, how to make sure teams are aligned on the most important things, and how do we know if we’ve achieved a goal or if we have to pivot.

Working remotely with contractors? Head to the Cloud

If lockdowns and office closures over the course of the coronavirus proved anything, it was that working remotely is not only possible, it’s beneficial. Productivity, work-life balance and employee satisfaction are all improved. Overheads, commuting costs and carbon emissions are cut. Inclusivity is vastly improved, with a far wider talent pool to choose from as a result. Having the option of remote work keeps employees happy, and gives their employers better work. It’s a major win-win.

7 tips from Shopify to drive Asana adoption in your team

Today’s knowledge workers spend about 60% of their time on “work about work”—such as unnecessary meetings, status checks, and searching for information—according to the Anatomy of Work Index 2021. Even before remote work, the average large U.S. business lost $45 million in productivity each year because of inefficient knowledge sharing. But getting people to change how they work, even when the current process is painful and time consuming, is hard—really hard.

Keep your Miro board organized

You start with one board with one frame. But as the project progresses, your Miro board explodes. Too many frames, too little structure. And all the while, you created multiple other boards for workshops, feedback, etc. Not to mention you have to find information on large boards set up by others. Miguel Cabral Guerra of CataWiki shows us how he tackles the challenge.

The 5 Rights of notification sending within LinkedIn's Communications Team

In the past, each LinkedIn application team decided their notification strategy in isolation. Business logic and infrastructure sharing were limited between the teams. This resulted in a fragmented and inconsistent tech stack across LinkedIn and a less than savory member notification experience. To combat this disjointed experience, Linkedin set up a small team to build an orchestration layer, the Air-Traffic Controller (ATC). This became one of the more complex notification systems and helped Linkedin grow into the top social platform for business and networking.

Prioritizing volume, cost, and engagement: LinkedIn took these steps to optimizing notifications

In the past, each LinkedIn application team decided their notification strategy in isolation. Business logic and infrastructure sharing were limited between the teams. This resulted in a fragmented and inconsistent tech stack across LinkedIn and a less than savory member notification experience. To combat this disjointed experience, Linkedin set up a small team to build an orchestration layer, the Air-Traffic Controller (ATC). This became one of the more complex notification systems and helped Linkedin grow into the top social platform for business and networking.

Azeus Systems Annual General Meeting (AGM) 2021 Highlights

Azeus Systems Holdings Limited, the company behind award-winning software products such as Convene and AGM@Convene recently held its annual general meeting (AGM) for its shareholders. Watch the latest highlights from Azeus Systems Holdings Limited's 2021 AGM held in the Suntec Singapore Convention & Exhibition Centre through a hybrid AGM format using AGM@Convene.