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Latest Videos

How Netflix Started: The Inspirational Success Story

Sep 6, 2021 By Freshworks In Freshworks
Netflix co-founder Marc Randolph's in his keynote at Freshworks ON Fest spoke about the value of innovation, persistence, and optimism and the Netflix’s inspirational origin story. On August 29, 1997, two men launched an online DVD-rental store with 30 employees and 925 titles. They called it Netflix. Watch the video to listen to Marc Randolph speak about the corporate culture that made Netflix a success and went on to dominate entertainment streaming.
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Reimagining ITSM With Online Communities | Community Matters ft. Stephen Mann

Aug 27, 2021 By Freshworks In Freshworks
In this episode of Community Matters, IT Analyst Stephen Mann discusses recent IT trends and the influence of online communities in fostering peer-to-peer support among IT professionals. IT service management is continuously evolving. Organizations are taking steps to ensure meeting higher employee expectations while adapting to workplace reconstruction. A critical piece of the puzzle, sometimes overlooked, involves sharing resources and engaging with peers to achieve efficiency.
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How To Better Serve Your Customer by Prakash Ramamurthy, CPO, Freshworks

Aug 4, 2021 By Freshworks In Freshworks
Prakash Ramamurthy CPO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) sit down to discuss the pillars of developing end-user-focused solutions and how talking to customers helps build better products to delight their customers and employees. One key trend emerged across the CX and EX verticals with the pandemic: the shift to digital. We’re driven to help our customers attain digital transformation from a customer and employee experience perspective, says Prakash.
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The Power of Culture (Happy Employees = Happy Customers) by Girish Mathrubootham, CEO, Freshworks

Jul 19, 2021 By Freshworks In Freshworks
In the first episode of Fresh Insights, Girish Mathrubootham (Founder and CEO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) discuss building and expanding a global organization to delight and serve businesses of all sizes better. About Fresh Insights: Fresh Insights is a video series that dives deep into the latest thinking from the Freshworks leadership team. Watch to learn more about their perspectives on company culture, product development, go-to-market strategies, and customer experience.
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Freshworks Huddle 2021 Highlights

Jun 3, 2021 By Freshworks In Freshworks
We kick-started with making sure that you get the most out of the Huddle, walking you through the recent highlights, and sharing things we have in store for 2021. Host: Satwik Hebbar, Director of Engineering, Freshworks Freshworks Huddle is a developer event to provide our developer community with the appropriate knowledge of app development guidelines and support them to continue building best-in-class apps, and to clarify queries about building apps on the Freshworks developer platform.
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How To Emotionally Connect With Your Customers

Apr 5, 2021 By Freshworks In Freshworks
With the ever-changing consumer behaviour and uncertain situations, it is very difficult for today's businesses to function without caring about their customers. But caring is not enough, you need to build an emotional connection with them. Simon Johnson, General Manager, UK & I, Freshworks and CX Rockstar James Dodkins in this LinkedIn live discuss what it takes to emotionally connect with your customers.
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Deliver the best omnichannel customer service with Freshdesk

Dec 3, 2020 By Freshworks In Freshworks
Freshdesk is a customer service and engagement platform that brings people and bots together to delight customers at every touchpoint across all channels. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver better self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics. Freshdesk is used by 40,000 businesses across the globe to make customer service their competitive advantage.
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