Being chaotic is not an option in today’s fast-paced world, and businesses need to focus on what really matters – getting work done. But as we’re constantly pushed to get more done in less time, it’s no longer possible to do everything manually. Therefore, it’s crucial to find tools that enable you to automate your workflows and boost efficiency.
Want to set up effective call center training programs? During the last decade, customer service has moved on from being a mere necessity to taking a front-seat for most businesses. As a result, contact center services and operations have gone through a massive transformation. And it’s vital that the methods and practices in call center training sessions reflect these changes too. Frontline customer service agents must now be empowered to embrace and utilize these new trends.
“Can hybrid work? Yes. But it takes a lot of intention, strategy, skill development, and location inclusion to make it work” The global Coronavirus pandemic unexpectedly thrust the entire working world into new and uncharted territory. A year ago, some 95% of businesses were forced to move to a remote work environment, many for the first time. It was an unprecedented experience that was not only unanticipated, but that few businesses were ready for.
In the offline world, business owners and top managers could not access the numerous and elaborate characteristics that they rely on today. The primary criteria that they used to identify whether a specialist deserves a bonus or not was the experience of that employee. When a newer staff member joined the company, their supervisors explained to them how many units of goods or services they were expected to sell daily, weekly, monthly and annually.
Reports show that almost 70% of freelance workers handle about 4 projects at one time. This means freelancing work involves communicating with multiple people on different deliverables, creating outlines for each of these projects, creating schedules to be on-time, invoicing for each work done, and much more. This is a huge chunk of administrative work that every freelancer goes through. It may read easily on paper, but it can take a toll on you if you are not organizing your work.
The first thing we need to establish is the fact that procrastination is thought to come from an emotional reaction to whatever it is you are avoiding. Researchers call this phenomenon “mood repair”, where we avoid the uncomfortable feelings associated with our work by spending time on mood-enhancing activities, like playing games or spending time on our phones.
Take a page from our playbook (literally) to improve your workflows, build alignment, and tackle difficult conversations.
People are usually reluctant to embrace change. But with the ongoing pandemic – something that nobody could’ve predicted – they were left with no choice. Remote workforces are now the new normal, with large and small businesses embracing the work-from-home arrangement. Although this new trend is still taking shape with many businesses still adjusting to it, one of the main challenges is employee retention.
Growing your business doesn’t have to be an unwieldy process if you have the right approach in place.
Looking for the best team productivity tools for your organization? In this fast-paced and hyper-competitive era, even a small dip in your team’s productivity could affect your company’s bottom line. But don’t worry! From productivity monitoring to project management and collaboration software, several tools can prevent the issues you might face while managing your team.
Here at Time Doctor, we talk to companies every day who are striving to increase the productivity of their teams. Consistently analyzing employee productivity and making strategic changes are crucial for growth. However, before a business is able to increase productivity, they must be able to accurately measure it.
