Teams | Collaboration | Customer Service | Project Management

September 2023

Fun icebreaker questions and team building activities for virtual team bonding

This article was originally published on April 13, 2020, and was updated on Sept. 29, 2023. Virtual team bonding activities like fun icebreaker questions are a great way to knock down virtual walls and help teams get to know each other.

Top 6 Benefits of AI and Machine Learning to Boost Efficiency in the Workplace

In an era marked by rapid technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) stand out as monumental game-changers. These aren't just fleeting tech trends. They actually represent a major shift in how businesses operate today. Rewind a few decades, and the business world was a realm dominated by manual processes, often leading to inefficiencies, delays, and human errors.

Miro's new solution for Google Meet and Jamboard users: Introducing our app for Google Meet all-in-one devices

We’re working in lockstep with Google Workspace to build a robustly integrated and feature-rich visual workspace experience to help customers adopt Miro in hybrid environments, or as an alternative to whiteboarding in Jamboard. Bringing together the power of Google Workspace and Miro’s visual workspace for innovation ensures customers can seamlessly transition their work and can continue to create the next big thing.

Product Roundup: What's new in Rocket.Chat 6.4

We are thrilled to announce that Rocket.Chat 6.4 is now live! This latest version is packed with a host of exciting new features and major enhancements that we believe our users will love. But we're not stopping there. We're already hard at work on the next version of Rocket.Chat, which we believe will be even better than the last. Keep checking this space for more updates on the upcoming version.

Breaking the IT dependency cycle: Empowering teams with autonomous features

Technological advancements have revolutionized how organizations operate. However, with increased reliance on technology comes the risk of over-dependence on IT departments. Let’s explore the detrimental effects of such over-dependence and how IT pros can empower other teams by leveraging the right intranet solution.

What's New: What we launched in September 2023

We have a lot of exciting features and improvements to share that will elevate your collaboration and innovation experience. This includes Talktrack, a dedicated async solution that empowers Miro users to record high-touch, immersive walkthroughs for their collaborators. There’s also Anonymous Mode, which gives Miro users total anonymity so their feedback stays anonymous — forever.

Roadmap Reveal: How Rocket.Chat v6.5 Grants You More Choice

Time does fly when you’re building the most widely deployed open-source collaboration platform in the world. Can you believe it’s been 5 months since Rocket.Chat SIX was released? From then to now, many exciting features and apps have been released, including an actionable moderation dashboard, a new Chat GPT app, a MS Team bridge, over 25 overall enhancements, and much more. Well, hold on to your (astronaut) helmets, because Rocket.Chat v6.5 is knocking at your virtual door! So… what does that mean to our users? 🤔

How to Improve Employee IT Helpdesk Efficiency with Generative AI

Are you struggling to keep up with the increasing demands on your IT Helpdesk? IT Helpdesks face unprecedented challenges in a world where remote work and digital transformation are the new norms. In a world where remote work and digital transformation are the new norms, IT Helpdesks face unprecedented challenges. But fear not! This webinar r is your key to addressing these challenges head-on. Subscribe, like, and share this video to spread the knowledge among your IT peers. Join us in shaping the future of IT Helpdesk support with Generative AI!

Choosing secure collaboration for your enterprise business

Mattermost is a secure collaboration hub designed for technical and operations teams. Larger organizations with strict security, regulatory, and data control requirements want a collaboration platform that meets their needs. Mattermost Enterprise Edition is built for scalability and offers enhanced access controls and advanced functionality modern enterprises require. What type of organization uses Mattermost Enterprise Edition? What features are included in Mattermost Enterprise Edition?

How to support collaboration in the Government and public sector in 2024

Today, we’re witnessing more collaboration than ever before. Technology has made it possible for people to collaborate on different sides of the globe on different projects. This is true not only for businesses and their distributed workforce, but also for scientists, physicians, and others that collaborate through international networks. We also see increased collaboration in the government and public sector compared to the past.

Miro Talktrack - Give clarity in seconds

Meetings popping up when you have other plans? Record a Talktrack. Think of it as a personal, pre-recorded tour of your thinking built into the Miro board. Now everyone can follow along and understand any concept, all async, adding comments and feedback, whenever and whenever they need it. With a Talktrack, your team is always up to speed, without slowing down, leaving you to get on with more important stuff.

11 Tips from Virtual Companies on Building Remote Teams

A remote team is a group of professionals working from various geographic locations, primarily leveraging digital communication tools and platforms to collaborate and achieve common goals. Unlike traditional in-office teams, members of a remote team might never meet in person, bridging time zones, cultures, and spaces through technology.

We attempted to streamline our product roadmapping process... Here's what happened!

Planning—while crucial—often becomes one of the least enjoyable aspects of Product Development work. It can create a lot of unnecessary “process noise” without truly empowering teams. The main thing to focus on when you want to improve this is to support meaningful discussions between teams and larger business units (which, at Miro, we call “streams”). Our recent experiments have revolved around exploring this very concept.

Integration benefits: Confluence and Jira Service Management | Atlassian

In this 5-minute video, we explore some of the benefits of integrating Confluence with Jira Service Management, and how using the two together can help your customers get the help they need faster. Come take a look at how you can enhance your support offerings when you bring every aspect of your work to the Atlassian suite! Use Confluence as a knowledge base to show helpful information to your customers, deflect common issues, and let your agents provide quick and reliable support.

Amplify your purpose: A worksheet to identify your internal communications charter and pillars

Internal communications transcend the boundaries of emails and newsletters. Internal communicators become strategic allies when grounded with a solid foundation and guided principles — a communications charter.

Cybersecurity Insurance and Why It is Important?

Most business owners already know that cybersecurity is a serious issue to be dealt with. Cyber incidents have been mentioned in news headlines for quite some time, ranging from mild to devastating. Furthermore, cybercriminals are getting more ambitious, targeting small businesses and large corporations or even governmental institutions if they have the power.

Facilitating change and empowering leaders in healthcare & biotechnology

In an era of constant evolution and innovation, every industry is navigating change to keep up with the demands of the modern world. From technology and finance to healthcare and biotechnology, organizations are continually adapting to new paradigms and embracing transformative shifts.

4 Steps to Create an Effective Productivity Planner with Examples

Tired of feeling disorganized, overwhelmed, and confused when it comes to your daily tasks and responsibilities? Then it’s time to streamline your workflow with a productivity planner. Whether you work for a remote company, in an in-person role, or for yourself, you need a solid system in place to stay on track. If you’re ready to beat overwhelm and get organized once and for all, stick around.

Demo Den: How to use the command palette for Jira | Demo Den | Atlassian

In this demo, Emily Ditchfield, Product Manager - Jira Software, walks through the command palette capability. The command palette is a purpose-built user interface that allows you to seamlessly interact with Jira with just your keyboard. Use the command palette to find work, perform actions on issues, and navigate to key places in Jira. The features showcased in this video are available to all Jira cloud users.

What is business messaging? Benefits and examples [2023]

As a form of communication, messaging has grown more important than ever for businesses. With digital transformation well underway, instant messaging became a part of our work lives, not only private ones. Recent statistics paint a clear picture: Why this shift, you’d wonder? ➝ Speed and Efficiency: Consumers appreciate swift responses; business messaging caters to this, facilitating rapid and direct interactions.

Element Starter: open source meets on-premise collaboration

As the online communication landscape evolves, the need for a secure and private communication platform has grown exponentially. This need is what drives us. We are proud to introduce Element Starter: a brand new offering designed to provide IT administrators with a free, self-hosted, and user-friendly on-ramp to the world of secure communications and digital sovereignty. Get started by downloading Element Starter.

Charting the future with AI: Simpplr's vision and the integration of Socrates.ai

At Simpplr, our guiding vision is to deliver a seamless and personalized work journey for every employee, no matter where or how they work. This North Star is the driving force behind our commitment to constantly innovate, improve and expand our portfolio of industry-leading workplace technology solutions. A testament to this commitment is our recent acquisition of Socrates.ai, an advanced AI-powered virtual employee assistant.

The Future of Secure Communications

We recently commissioned Forrester Consulting to deep dive into the future of secure communications within the workplace. The results are mind blowing! Off the back of the pandemic, organizations have been caught flat-footed. They now have serious problems with how their workforce communicates; from the shortcomings of email to the Wild West of messaging apps. We’ve made the study - The Future of Secure Communications - available for download.

37signals: Live design review for "Basecamp project stacks"

In this live design review with Jason (product), Brian (product manager), and Dorin (designer), we discuss a new Basecamp feature in development that allows people to organize their projects into stacks. This design includes a round of simplification in response to a more complicated design we looked at last week (not part of this video).

Integration benefits: Confluence and Jira Software | Atlassian

In this 6-minute video, we explore some of the benefits of integrating Confluence with Jira Software and how using the two together can help you plan, track, and deliver work more effectively. Come take a look at how you can boost your productivity when you bring every aspect of your work unto the Atlassian suite! Bring both the planning and delivery aspects of your work into your Atlassian suite to realize some incredible benefits that will make your team’s work much more effective.

17 Desk Decor Ideas: How Cubicle Decor Can Revitalize Your Workplace

Across the world, an average working week is typically 35 hours, which means most of us end up spending 7 hours a day at our desks. It is safe to say that in a typical working week, we end up spending at least 1/3rd of our time at the office desks. And that’s a lot! Sure, team collaboration tools like Chanty help improve productivity and business communication. But the ambiance and desk decor play a crucial role in productivity too.

Slack Review: Messaging, Calls, Integrations and Other Features

On August 14, 2013, the world media scene became flooded with publications about a new team chat. “An email killer’, ‘the newest enterprise social network’, ‘the next act of Flickr’s co-founder’ – this is how observers tagged Slack. On the landing page, the tool was described as a ‘searchable infinite brain’ requiring ‘zero-effort knowledge management.’ Here’s how Slack’s website looked that summer.

What's New in Asana | September 2023

Welcome to the September edition of What’s New in Asana. First, add delight to your project tabs with an emoji. Put an emoji at the beginning of your project tab name to create a custom tab icon. Next, when setting a task to repeat monthly, select the “on the” option to choose which weekday the task will reoccur. Finally, create a rule to set the value of your project’s numeric or text custom field. For example, set a budget based on a task's assignee.

Applied artificial intelligence: What to know when using AI in communications strategy

If you’re an internal communicator experimenting with generative AI (like ChatGPT and others), you’re not only an early adopter but are also likely taking a lot of questions from your team about applied artificial intelligence (AI) in the context of communications strategy.

Enterprise chat: what, how, and why [2023 edition]

Enterprise chat has evolved to become a preferred medium of internal communication and collaboration among businesses. Startups have caught up to the pace and are leading the space with absolute dynamism, while enterprises are in some cases lagging behind in adoption due to various reasons. In this blog, we have covered the importance of using enterprise chat applications and how they can impact business success. We have also curated the features you must look for in a suitable chat app.

A new day for work, powered by AI

Say hello to the future of work, one where the magic of generative AI reimagines how we humans get things done. From helping you focus on what to do next, creating smarter workflows with automation, and instantly summarizing channels and threads, AI in Slack moves work forward faster and drives productivity in a whole new way. That's work in Slack, your intelligent productivity platform.

How to motivate employees: 5 strategies for a productive workforce

Every year, businesses lose millions of dollars due to disengaged employees. Unfortunately, it is not uncommon for an organization to have demotivated and disengaged employees. While there are methods you can take to prevent them from feeling that way, there are also techniques that you can utilize to help re-motivate and reengage those that are currently disengaged. This blog post will share approaches you can leverage to help motivate employees that are disengaged.

Why is Collaboration Important in the Workplace

What do you think about film production? Is it a result of teamwork or collaboration? To get the answer, you have to go over the end. Well, you may think of why we're pulling film while talking about business. It's because you can perceive the significance of collaboration in a film production effectively. However, in business, collaboration greatly impacts achieving the desired success.

Preparing our customers for a new era of secure communication

For anyone new around here, we enable our customers to have true self-sovereignty over their communications through a combination of Element Server Suite (ESS) and our Element app. ESS allows our customers to own their communication platform and deploy powerful administrative tooling through our paid subscriptions. Customers host their own server(s) and customise it to suit their business needs.

Official launch: Miro Talktrack, transforming the way we collaborate async

Talktrack prioritizes collaboration, which is at the heart of Miro. Whether you’re working synchronously or asynchronously, it’s all about collaborating effectively. In fact, the better async collaboration experience that Talktrack offers also adds value to synchronous meetings because collaborators in come in more aligned and ready for well-informed discussions.

Guide to Employee Compensation and Benefit Strategies

As organizations strive to attract, motivate, and retain their workforce in an increasingly competitive labor market, the importance of developing effective compensation systems is paramount. To bring you up to speed, let’s go over everything you need to know about crafting a beneficial compensation strategy that aligns with your company's goals while promoting employee satisfaction.

TypeScript Drama and Open Source Opinions

Recently 37signals co-founders David Heinemeier Hansson and Jason Fried found themselves at the center of an unexpected internet storm. It all began when David made a significant announcement: Turbo 8 would no longer be using TypeScript. What followed was a whirlwind of controversy and social media fireworks. In today's discussion, Kimberly Rhodes sits down with Jason and David to unpack the impact of social media on these types of discussions and the broader implications of these online controversies on open source contributions.

How to integrate Jira Software and GitLab | The Developer's Edge | Atlassian

Please find below a detailed guide to install the GitLab integration for Jira Software from the Jira toolchain page. This integration enables automatic updates of Jira issues when commits, pull requests, and pipelines are run in GitLab. As a result, developers can focus on their work without having to switch between different tools frequently.

Employee recognition: The secret to overcoming talent shortages (ebook)

In today's competitive business landscape, the demand for skilled talent often outweighs the supply — and companies are facing an unprecedented challenge to attract and retain top-notch talent. In this quest for the best, businesses are increasingly turning to employee recognition as a strategic tool to stand out from the competition and foster a motivated and engaged workforce.

Mattermost Pro Tips: Using emojis to improve team collaboration

When technical and operational teams work together in the same physical location, it’s easy for employees to communicate and understand each other because things like body language, facial expressions, tone, and enunciation provide additional context to the words that are being said. Unfortunately, such context clues don’t inherently exist in text-based communication; it’s not uncommon for two different team members to read the same sentence and take away different meanings.

10 Discord alternatives for effective communication

Among numerous communication tools, Discord has established itself as a go-to platform for many communities — especially for gamers and content creators. But as we step into an era where data security holds an insurmountable weightage, the 'one-size-fits-all' approach of Discord doesn’t work. In fact, it emerges as a pressing concern for senior leaders in IT Infrastructure, security, and enterprise governance spheres.

The Total Economic Impact of Jira Service Management | Jira Service Management | Atlassian

Exploring ITSM solutions to seamlessly connect your Dev, IT, and business teams across your organization? Learn about the Total Economic Impact™ of Jira Service Management in this commissioned study conducted by Forrester Consulting on behalf of Atlassian.

Jira Work Management Monthly Minute: September 2023 | Atlassian

Learn more about the latest Jira Work Management updates in our Monthly Minute. Stay tuned to import from Asana, check in on your projects with the new summary view on mobile, and more. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place. Connect with Jira Work Management and Atlassian.

What is Electronic Signature: The Benefits and Legality

The shift of the boardroom setup from physical in the pre-pandemic to remote in the pandemic has accelerated the trends in the digital transformation of the board. The primary focus now of the boardroom directs on data security, remote collaboration, and seamless meetings. Organizations have switched to platforms and tools that enhance their virtual meeting experience and simplify their tasks — one of which is signing documents.

Top 7 Push Notification APIs

Most people who interact regularly with smartphones and tablets are familiar with what a push notification is. They want their calendar application to post an alert to their mobile or desktop interface, for example, whether or not they have the app open or their screen locked. If they want to change when, how, or if they receive notifications at all, they simply adjust those in the application settings. For app developers, push notifications are a great way to keep users engaged with a product.

Building Strong Bonds Remotely: Fun Ways to Connect a Remote Team

In today's business world, more and more companies are having their employees work remotely. This means people can be flexible with their work, which is good, but it also brings some problems. One big challenge is ensuring that teams of workers far away from each other can still work well together and get along. In this article, we will look at ways to help teams bond and work together nicely, even when working from different places.

From MIRC to Slack: The Evolution of Digital Collaboration Tools

Explore the transformative journey of digital collaboration tools from the early days of MIRC to modern best remote communication tools like Slack and Microsoft Teams. Witness the revolution of communication, collaboration, and workplace dynamics over the decades.

10 best open source live chat solutions to engage your customers

Yes, you know all about live chat and its advantages. But what makes open source live chat so different and how can it help you serve your customers better? Today, live chat has become a staple in customer service. Customers can send their inquiries via a simple chat widget on a website and can get a swift response from the team. However, as every business is unique, it may require a custom live chat for their needs.

Element X preview is now on Android too!

Psst… don’t tell anyone, but: Android development on Element X has now caught up with iOS and we’ve released an early edition of Element X in the Google Play Store. Since we published our first release of Element X for iOS on the App Store in July, we’ve been swamped with Android users asking how to get involved too; and so now we’re officially making Element X goodness available on both platforms.

Designing the journey from today into tomorrow: Introducing Miro's new visual identity system

Through user research we discovered the “M” is iconic to Miro. “M” is not just a design element; it’s a centerpiece. So, we sought to elevate it. Our goal was to ensure that the “M” logo stands as the crown jewel of our visual identity, representing the bridge that transforms potential into reality, and today’s ideas into the force of tomorrow.

The 10 best business chats for a connected workplace

As distributed workspaces have become the norm, organizations started relying on business chats to streamline internal communication. Nowadays, chats do much more than messaging: they let you initiate 1:1 and group project discussions, create channels, share files, send reminders, access conversation history, and more. In this blog, we have covered the 10 best business chats to help you build a closely-knit workspace. Read on to choose one that works best for you.

8 Types of Communication Models and How They Differentiate

Communication plays a vital role in our everyday lives, shaping how we connect, comprehend, and interact with others. In this article, we will go on an exploration of eight diverse communication models, each offering valuable insights into the intricate processes that govern communication and collaboration in the workplace. From classic theories to modern frameworks, we will take you through the fundamental principles that underpin successful communication.

Is it time to refresh your company values?

We talk to Ann Melinger, owner and CEO of Brilliant Ink, an internal communication agency specializing in the design of meaningful employee experience for improved productivity and engagement. Join us to find out all about company values, and why you should be embedding these in your deskless workforce. Also, are you still apprehensive about DEI? Ann shares her thoughts on what we can do to make a difference.

Cross-functional collaboration: Why it's even more essential today

On the surface, cross-functional collaboration is one of those things that seems like a given. A no-brainer. A sure thing. Of course you need to work closely with people from other teams — been there, done that, still doing it on the daily. But dig a little deeper and you’ll realize that doing cross-functional collaboration effectively requires some serious planning and some compassion, too.

Building a Sovereign Digital Workplace In the Public Sector: A Guide to Improve Team Collaboration

(This is a recording of the live session between Rocket.Chat, Collaboard, and Pexip.) The average employee attends 62 monthly meetings — this can take up to 15% of an organization’s collective time. Poor team collaboration is one of the biggest culprits for unnecessary and unproductive meetings. Rocket.Chat, Pexip, and Collaboard have been helping organizations to collaborate remotely (and securely!) for years now. In this session, the three companies will come together to share our best practices for organizing, structuring, and conducting online meetings.

Keeping company values fresh with Ann Melinger, CEO & Owner of Brilliant Ink

This episode features an interview with Ann Melinger, CEO and Owner of Brilliant Ink, an agency dedicated to designing meaningful employee experiences. In this episode, Amanda and Ann discuss refreshing company values, engaging with hands-on employees, and how language factors into inclusivity.

Communication Etiquette: Best Practices for Engaging with Customers Online

In an age where every click, like, and share holds monumental value, navigating the landscape of online communication can be a daunting task. As business engagement blurs into the digital realm, it is essential for companies to understand the essence of communication etiquette when interacting with customers online. This holds especially true as successful customer engagement holds the potential to contribute to a significant 23% increase in business revenue.