Teams | Collaboration | Customer Service | Project Management

July 2023

How to Create and Manage Approvals in Teams

Microsoft Teams’ Approvals app is one of many flexible, capability-enhancing features in an already leading platform. It allows users to quickly create, manage, and share approvals in Teams. The outcome? Saving plenty of time and streamlining workplace operations for greater efficiency and accuracy. If you’re new to this recent addition to the Teams platform, you may be looking for ways to further enhance its effectiveness and ease of use.

How to Develop an Effective Board Meeting Agenda

The time spent in meetings has been rising by up to 10% over the past 20 years. This is why modern boards are imposing to have agenda-driven meetings that waste no one’s valuable time. A typical board meeting agenda not only set topics or priorities, but also keep the board focused on what needs to be addressed. In this article, we will explore more about its importance, and how to create a meeting agenda that doesn’t waste your participants’ time.

5 Ways Collaboration Platform Can Help with Online Teaching

The concept of online teaching isn’t new. However, teachers, especially the non-tech-savvy professionals who’ve spent years practicing chalkboard teaching methods, didn’t see it coming until the COVID-19 pandemic left institutions with no other option. That’s when the power of online teaching and learning became more evident, and it continues to flourish with no end in sight.

Fuel innovation without compromising security with Miro and AWS AppFabric

In today’s fast-paced and ever-changing business landscape, innovation is a key driver for success. Organizations are constantly seeking ways to foster creativity, streamline processes, and improve collaboration to develop and deliver products or services quickly and at scale. Visual workspaces have emerged as a powerful solution, facilitating communication and ideation across teams and departments.

How to Write Effective Meeting Agenda in Microsoft Teams

A constructive team meeting agenda can make all the difference in saving time and maximizing outcomes in Microsoft Teams. By taking the time to prepare through a few key principles and agenda templates, you’ll prevent participants from feeling frustrated and disengaged. It will also ensure everyone arrives with a part to play in a productive, informative discussion.

Supercharge Your Workflow: 7 Time-Saving ChatGPT Productivity Hacks

The world has started acquiring and adapting to the technology of automation of work processes and workflow optimization at an exponential rate to improve productivity and quality of work. People of diverse fields and job profiles, such as medicine, healthcare, science and technology, SaaS content marketing, finance, content developers, digital marketers, and others, are inclined to use AI technology, as it eases the complexity of gathering information from various internet sources.

Messaging Layer Security - How secure communication is evolving

The rise in data breaches and cyber threats has made organizations increasingly aware of the need for more secure communication. With traditional communication methods such as regular cell service, email, instant messaging, or social media leaving sensitive information vulnerable, organizations want solutions that make privacy and security their prime concern. End-to-end encryption offers a solution to this growing concern.

The 6 Types of Meetings You Should be Conducting

Professionals dread meetings, primarily because so many are poorly planned, over-long events that could have been covered in a brief email. However, meetings can still be an effective way to share vital information and give teams the necessary direction on projects and tasks. The key to success is understanding meeting types and how to choose the right option to achieve your goals. In the following guide, we’ll take you through six of the most common types of company meetings.

6 activities and templates to unite your cross-functional team

We won’t sugarcoat it: cross-functional collaboration is hard. When you pull together people from disparate departments into one unit, it’s common to grapple with poor communication, mistrust, lack of alignment, and confusing team dynamics. As the leader or project manager, you have the daunting responsibility of getting everybody on the same page — and these cross-functional team building activities are a great place to start.

Catena-X Consortium uses Miro to help create transparency in the automotive industry

The digitalization of the automotive industry has created new opportunities to meet customer demands. And with the changing climate and geopolitical landscape, adaptability is more important than ever. But no singular automotive company can solve these challenges on its own. Catena-X is a collaborative effort involving stakeholders from automotive suppliers to recyclers.

ASOS uses Miro to align over 60 Agile teams and help improve its online shopping experience

ASOS is a London-based online global fashion destination that prides itself on empowering self-expression and giving its customers the confidence to be whoever they want to be. Since 2000, ASOS has created and curated fun, stylish, and versatile fashion for any occasion. To support the company mission to be “the world’s number one fashion destination for fashion-loving 20-somethings,” the product team is dedicated to creating a top-notch online shopping experience.

Decision-Making in Teams: 5 Tips to Help Streamline Your Process

Professionals often face challenges calling for quick-thinking resourcefulness and reliable decision-making skills. The choices you make in business can have a wide range of ramifications, often unforeseen. Therefore, it’s vital to equip yourself with a toolbox of decision-making skills for the most demanding situations. When it comes to decision-making in Teams, there are a few common techniques to keep in mind to streamline the process.

What's New: What we launched in July 2023

In July we released a host of updates to help you and your teams innovate from one visual workspace. This includes new product development features, dashboard user interface improvements, and a new way to connect Miro across your Google Workspace. We’ve also made a number of enhancements to accessibility such as the ability to add alt text to images and color contrast enhancements for improved visibility. Keep reading to get all the details!

How to ace stakeholder management (and deliver more winning projects)

Nailing Jell-O to a wall. Playing telephone… You’ve probably heard these sayings before. But if you’ve ever been tasked with leading stakeholder management for a project, you know those phrases are more than just funny idioms — in most cases, they adequately describe the headache-inducing process of managing your stakeholders.

Tips to Accessing Your Meeting History in Microsoft Teams

Accessing your Microsoft Teams meeting history is a reliable method for assessing everything from the efficacy of your meetings to identifying future actionable steps. Although Microsoft Teams provides a range of basic functions to track past meetings, chat conversations, shared files, and similar items, it offers a relatively limited suite of tools.

Tips for collaborating at scale from The Gorilla Coach

Joel Bancroft-Connors has always had a vested interest in the technology and tools organizations use to effectively collaborate. He’s a certified scrum trainer, team coach, and consultant also known as The Gorilla Coach — a nickname born from his blog featuring his expertise in Agile. “I’m really focused on helping organizations to generate more sustainable business,” Bancroft-Connors said.

Improving Decision-Making and Document Collaboration with CiT's Review Rooms

In a corporate world increasingly dependent on teamwork, document collaboration has become a crucial part of the meeting process. With several people working on a single file, all without being in the same room, you need to be able to compose, modify, refine, and approve documents of all types rapidly and with as little risk of errors as possible.

From drab to fab: 10 free online design tools to boost your internal communication visuals

Generating visually captivating content for internal communication no longer demands professional design expertise or a substantial budget, thanks to the wide range of accessible design tools at our disposal, many of which are entirely free. We listed ten of the best free online design tools below to empower you to transform your IC visuals and enrich the overall employee experience.

Mattermost Pro Tips: Supercharge your searches with search modifiers

The more your team uses Mattermost, the more it becomes an essential knowledge repository for your organization. And the best way to navigate that repo is often via the humble search bar. But did you know that your Mattermost search bar has a few tricks hidden up its sleeve? Let’s dive in and learn how you can supercharge your searches to find what you’re looking for a bit faster.

Product Roundup: What's new in Rocket.Chat 6.3

With the release of Rocket.Chat SIX and Rocket.Chat 6.2, the last few quarters of the year have been phenomenal. This quarter shows no signs of slowing down — Rocket.Chat 6.3 is now live! From support for a global Matrix network search to the much-requested Outlook Calendar integration, as well as the introduction of the ChatGPT app and a new style for mentions, there is much to delve into.

11 best work chat apps for businesses in 2023

Work chat apps are much more than just communication tools. They are remarkable apps that have helped businesses connect team members spread across countries, departments, and even continents. Studies suggest that teams that communicate effectively are 25% more productive. Using work chat helps manage the remote workforce effectively and streamlines the entire business communication. Read the blog to explore the best work chat apps in 2023 and choose one that aligns with your business requirements.

A Guide to Electronic Signatures in Microsoft Teams

Today, e-signatures are becoming the norm, whether affixed to virtual documents through web-based services or electronic signature apps, in everything from online commerce to legal settings. Convenient, affordable, and time-saving, electronic signatures are the perfect way to add authenticity and personality to messages, meetings, and documents of all kinds. In the following guide, we’ll take a look at what e-signatures are, their features, and how to use them in Microsoft Teams.

20 Strategies For Fostering Continuous Learning In Organizations

These days, businesses place a high emphasis on speed, agility, and flexibility. Such qualities are only present in an organization's workforce when its workers are curious, involved, creative thinkers, and capable of making swift judgments that will have an influence on the company's operations. Having said that, I strongly believe that companies must foster a culture of continual learning to create such an organization, which may sound simple but is actually quite difficult.

Add runbooks in Confluence to components in Compass | The Developer's Edge | Atlassian

Discover the process of crafting runbooks in Confluence with pre-made templates, customize those templates to suit your specific requirements, and incorporate those runbooks into your Compass components for easy access by all team members when tackling customer-facing issues.

Best 10 Applications for Research Process in Education

Research is a time-consuming task that demands time, effort, creativity, and so on. No matter how expert you are with the subject, you are bound to undertake a research assignment and articulate it to your audience. Thanks to technology, students are saved from visiting libraries and consuming time searching for books. Digital tools have become so effective started determining how we conduct and document our research.

The Benefits of Using Convene in Teams for Virtual Team Collaboration

Making sure your team can communicate and collaborate effectively any time, any place is crucial for an organisation. Convene In Teams has been designed to allow directors and administrators to use Convene’s powerful end-to-end meeting features within MS Teams, eliminating the hassle of switching between applications and maintaining separate tools.

A Quick Guide to Taking Meeting Minutes

Taking minutes at a meeting is a crucial task for effective communication and decision-making within organizations. But it is not just above writing down everything being discussed. Effective minutes focus on the critical points of the meeting, and they should have structure and clarity. In this guide, we will dive deep into what meeting minutes are, why they are important, and how to take minutes in a meeting.

How to Escape the Productivity Trap and Prevent Burnout

Be it at an individual or enterprise level, productivity is considered to be the core aspect of a company’s success and growth. However, it all starts and ends with the performance of an efficient workforce. They produce higher outputs with fewer inputs, use the best productivity apps, achieve great profit margins, and improve the crucial KPIs of the company.

The Power of Collaboration: Exploring the Dynamics of Group Coaching

The working world is changing. And employees know that. But what’s changing goes beyond the ever-growing debate of whether employees should physically return to their workplace. With the growth of Artificial Intelligence (AI) tools, workplaces are adapting to accommodate the need for new skills, demonstrating the necessity for professional development and coaching in the workplace. While some may believe AI removes positions, it’s doing the opposite.

10 Tips to Make Your Virtual Team Meetings More Productive

Welcome, fellow leaders and remote team members, to the future of collaboration! In this fast-paced digital era, virtual team meetings have become the cornerstone of how we connect, strategize, and achieve remarkable milestones together. Whether you're part of a multinational corporation, a startup, or a non-profit organization, chances are you've experienced the transformative power of these online gatherings.

Hinged by Fabric | Atlassian

A behind-the-scenes look at the “Hinged by Fabric” in-office art installation, presented by Atlassian Wonderspace from June 5 — 23 in our Bengaluru office. Atlassian Wonderspace is a program that empowers creatives around the globe to explore innovation through immersive temporary office installations driven by collaborations with local artists. "Hinged by Fabric" was a collaboration between lead artists Anitha N Reddy, an art practitioner and researcher from Bengaluru, and the Siddi women artisans of Karnataka from India.

Protect your Miro data with Microsoft Defender for Cloud Apps

As more enterprise organizations embrace remote and hybrid work and bring together employees and external partners spread around the globe, they are faced with new challenges to ensure their sensitive data stays safe. This includes data from Miro, a visual workspace for innovation that enables distributed teams of any size to build the next big thing. But with 40% of full-time employees working from home at least part of the time, there is greater risk.

10 Email Marketing Strategies for SaaS Companies

Email marketing strategies are one of the effective techniques in boosting your sales and onboarding new customers. Most SaaS companies use emails to market their products and services, but they are articulated perfectly with a vision they tend to get into spam and gradually build a bad reputation around your brand. Don't disregard email marketing tools in favor of chatting apps.

An introduction to cybersecurity collaboration

In today’s interconnected world, cybersecurity is more important than ever before. Organizations of all sizes face an increasing number of cyber threats, including costly data breaches and ransomware attacks. When bad actors strike, organizations can suffer devastating financial and reputational consequences. At the same time, organizations can face heightened risks if their most sensitive data is stolen.

Wire welcomes the publication of Messaging Layer Security as RFC 9420

After years of intense standards development, the Internet Engineering Task Force (IETF) officially published today Messaging Layer Security (MLS) as RFC 9420. MLS is the first global open standard for end-to-end encrypted communications and has been jointly developed by industry peers and academic institutions. Wire was an initiator of MLS in 2016 and has been a key contributor ever since.

Top secure messaging apps in 2023

In times marked by technological advancements and an ever-increasing dependence on digital communication, securing private information and conversations has emerged as a crucial concern. According to a social conversational commerce report, 60% of people prefer messaging over phone calls or emails. However, the pervasive cyber threats and the necessity to protect private data have caused secure messaging apps to become more popular.

Why thought diversity is important for agile teams

Diverse teams outperform homogeneous teams. And when we say “diverse” we mean teams with different characteristics or traits, such as professional experience, life experience, identities, roles, etc. These individual differences create diversity of thought. That might feel like an overstatement or a broad generalization, but there’s plenty of research that backs it up. Diverse groups are better at: With such clear benefits, thought diversity offers a boost to any type of team.

Moving from Basecamp 2 to Basecamp 4 | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on July 13, 2023), Ashley and Kimberly from 37signals he Basecamp Customer Success team are joined by Basecamp People Operations team – Head of People Andrea LaRowe, and Recruiter Bethany Weidmeier. During this one-hour session, the team shows how Basecamp can be set up for company Human Resource functions, recruiting, and onboarding new employees. The Basecamp team also answer customer questions live during the webinar.

What's New in Asana | July 2023

Welcome to the July edition of What’s New in Asana. First, standardize processes at scale with workflow bundles. Apply any combination of rules, fields, sections, and task templates across multiple projects at once. Next, variables in rules drive more context and clarity by connecting information from different projects. Reference variables, such as task assignee, task creator, due date, and custom fields in a task’s name, description, or comments.

Expanding the Mattermost ecosystem with new partnerships and integrations

As the operational hub for defense, government and technology enterprises, Mattermost is committed to connecting technical organizations and their people, processes, and tools for mission-critical work. Mattermost v8.0 is focused on increasing your team’s operational efficiency, expanding our ecosystem, and improving our platform.

Building In-App Notifications for Web and Mobile Applications

If you’re a developer building a web or mobile application, you know that there are times when you want to message your users when they’re in the app. It might be information about a new feature, a billing update, or something that requires action from the user. That’s where in-app notifications via an inbox come in. They allow you to deliver key messages directly to your users and can be combined with other notification methods like push and email.

What is Toxic Productivity? 7 Ways to Find the Balance

Imagine waking up every morning with a sense of dread. You feel the weight of an endless to-do list weighing down on you. Diving headfirst into work, you push yourself to be productive at all costs. Sleep becomes a luxury. Self-care becomes a distant memory, and your relationships begin to suffer. This toxic productivity makes it pervasive in our fast-paced and demanding world. Toxic productivity is the unyielding pursuit of constant busyness.

Building a Collaborative Work Culture: Tips for Success

In the fast-paced and interconnected business landscape, we inhabit today, collaboration emerges as a formidable catalyst for organizational success. Cultivating a vibrant work culture that embraces collaboration goes beyond the surface level of teamwork, it fuels innovation, sparks creativity, and enhances problem-solving capabilities. When a diverse group of individuals comes together within an atmosphere of trust and open communication, something extraordinary takes place.

Drive Digital Transformation & Operate With Greater Efficiency and Agility With Asana

Digital transformation is accelerating faster than ever, and PMO & Operations teams require advanced technology solutions to drive value across their organizations. Enter Asana, the leading enterprise work collaboration platform that helps organizations work smarter together and make better decisions. Asana empowers PMO & Operations leaders to effectively track and manage company goals, deliver real-time reporting to facilitate better and faster decision making, and helps teams throughout the organization seamlessly standardize and automate their work.

Leaving the Cloud: The Finale - Rework Podcast

You’ve no doubt heard the 37signals team talking about leaving the cloud. Well, now the transition is complete! In this episode of Rework, 37signals co-founder David Heinemeier Hansson and Director of Operations Eron Nicholson sit down with host Kimberly Rhodes to discuss the unexpected speed of the move, the decisions, the hurdles they faced, and the behind the scenes of the meticulous process of moving their major applications, including those that had never before been run outside the cloud.

Power Marketing Operations with Asana

Digital transformation is rapidly advancing, demanding cutting-edge technology solutions for marketing operations to drive efficiency across marketing. With Asana, marketing operations leaders can harness the power of a comprehensive solution that enables smart collaboration and strategic decision-making. By utilizing Asana, they can effectively track and manage marketing goals, provide real-time reporting for faster and more informed decisions, and enable seamless standardization and automation of work processes across teams.

Increase Marketing's ROI with Asana

Digital transformation is rapidly advancing, demanding cutting-edge technology solutions for CMOs to drive value within their organization. With Asana, marketing leaders can harness the power of a comprehensive solution that enables smart collaboration and strategic decision-making. By utilizing Asana, they can effectively track and manage marketing goals, provide real-time reporting for faster and more informed decisions, and enable seamless standardization and automation of work processes across teams.

What is Asana?

Asana is the leading enterprise work collaboration platform that helps organizations work smarter together and make better decisions. Asana creates one source of truth for all work in your organization and provides more visibility and control over how that work happens, reducing inefficiencies, bringing teams together, and driving better business outcomes. Only Asana combines the power of artificial intelligence with the most complete and connected network of your organization’s work data – using the Asana Work Graph®️ – to maximize the impact of your people.

The future requires new skills: Get your organization ready with learning and development

I’ve built my 20-plus-year career through continuous learning. I’m intensely curious about people and technology, and the way people experience technology and the world around them. This curiosity has fueled a learner’s mindset that urges me to always want to know what’s next.

A huge new update for Element Call Beta 3!

I can’t believe it but it’s been a year since we last updated you about the progress of Element Call, our Matrix-based VoIP product. We haven’t been resting on our laurels though, a huge amount of work has been going on over the last twelve months, and today we bring an absolutely massive new update in Beta 3 of Element Call.

Finding an equilibrium between doomsday and enlightenment with AI

Hardly a day goes by without mention of ChatGPT and AI. It’s all around us in media and conversations. Join us as we talk to Carolyn Clark, VP of Employee Experience Strategy at Simpplr, and Shaun Randol, EIC of Digital Publications at LAM Research and find out about life after ChatGPT, how the communication landscape might look in the future, and how AI could influence the employee experience.

OZG, Onlinezugangsgesetz, or Online Access Act: Germany's path to digital transformation

OZG (Onlinezugangsgesetz) is the latest example of a European-based law that aims to improve the quality of public services for citizens. The German Online Access Act is yet to be fully implemented, but the implications are far-reaching. European countries often set the trends and standards with their legislation: will there be a spillover effect, and will other countries follow the German lead? This remains to be seen in the following years.

AI Tools, Concerns, and Possibilities with Carolyn Clark & Shaun Randol

This episode features an interview with Carolyn Clark and Shaun Randol. In this episode, Amanda, Carolyn, and Shaun take on the vast world of AI. They discuss how they use tools like ChatGPT in their everyday lives, the role AI plays in internal communications, and security and ethics concerns in this new landscape.

10 Key Benefits of a Hybrid Work Model for Employers

In the midst of the coronavirus pandemic, millions if not billions of people around the world switched from commuting and working at the office to working from home. This was a drastic change for many people as they had to adapt quickly to the “new normal” life we were living. This shift was rapid; however, many employees did not complain as the need to commute to work, wake up early, wear formal clothes, and pack lunch daily all fell away.

Streamline IT Operations With IT Management Software Service Desk

The businesses and organizations of today are heavily relying on IT infrastructures to drive productivity, enhance operations, and deliver top-notch service to all end users. To manage and support IT assets and services in a manner that will be more efficient and effective than the systems and processes the competitors are using, these same businesses and organizations are turning to IT Management Software Service Desk solutions.

A Developer's Guide to Notification APIs

While marketing-related notifications are often handled by marketing automation platforms, engineering teams require notification infrastructure that is designed for automated product-driven notifications. This might be a simple SMS password reset notification or new user onboarding email sequence. Or it may be a more complex notification tied to a feature of the application, such as an approval request sequence.

5 tips to improve external communication with Slack

Learn 5 tips to communicate more effectively with external teams and partners with Slack by bringing everyone together (via Slack Connect), collaborating in real time with files, threads, huddles and emojis, never forgetting a task with reminders and saved items, speeding up collaboration with 3rd-party integrations and keeping everything open and secure. ABOUT SLACK: Slack is a productivity platform for business that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate.

Career Coaching: A Powerful Weapon For Increased Productivity

In a world where competition is as fierce as a Monday morning without coffee, it’s no wonder that individuals are on a run to boost their productivity and conquer their professional goals. But don’t worry, we have a secret weapon just for the right purpose: career coaching! Yes, you heard it right. Career coaching is the not-so-secret-anymore sauce that has taken the working world by storm.

Element X - experience the future of Element!

OMG it’s fast! Element X isn’t just the fastest Matrix client ever - it’s up to 6000x faster than any other Matrix client. Faster than a cheetah, a peregrine falcon, or a speeding bullet! Faster than light! Faster than light in a vacuum!! Seriously, Element X is a transformation and we’re outrageously proud of it. Not only is it faster, but it’s also got a vastly improved interface which delivers a far better user experience.

Customize your presentations with these 7 Miro apps

Have you ever felt stuck and uninspired when creating endless slides and presentations? Do they all start to look the same after a while? These Miro apps are here to solve the never-ending challenge of finding creative content for your presentations. And with access directly from Miro, you won’t have to go anywhere else to find millions of images, GIFs, brand logos, and custom illustrations.

Building a Path to Success: Why Succession Strategy Matters in Business

In today’s dynamic business landscape, where change is inevitable, having a well-crafted succession strategy or plan is crucial. It allows businesses to navigate transitions smoothly and minimize disruptions. Whether you’re a small startup or an established enterprise with an e-commerce store, succession strategy provides a roadmap for grooming talented individuals who will drive your business forward.

Two-Person Teams: Listener Questions

This week, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, join host Kimberly Rhodes to answer listener questions from the recent episode about Two-Person Teams. They tackle topics ranging from two-person team collaboration techniques to their innovative approach to team cooldown periods and the benefits for individuals and the overall project workflow. Listen in as they discuss their journey in refining the on-call process and the power of "spring cleaning" to address unresolved issues.

June Appy Hours and Best App Demo | Atlassian

Appy Hours is an Atlassian Community monthly event where 4 Marketplace Partners go head-to-head for the title of Best App Demo. Umer Sohail from K15t presenting Backbone Issue Sync for Jira Rina Nir from RadBee presenting Jira Snapshots for Confluence Bob Orefice from Hakkiri Software presenting Agile PPM Violetta Chernobuk from Planyway presenting Jira Portfolio Management, Resource Planning, Time Tracking.

End-to-end encryption; the will of the British people

Today marks the first day of the Report Stage of the Online Safety Bill. As this Bill progresses through the Houses of Parliament, we hope to (once again) raise the alarm around the risks to encryption posed by this Bill. As ever, our concern is around chapter 5 of the Bill, particularly clause 111 (formerly clause 110, before changes in the House of Lords). This is a key section as it defines the approach to notices to deal with terrorism and CSEA content.

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Three Simple Steps to Improve Digital Workplace Collaboration

The pandemic sparked a dramatic uptick in corporate use of collaboration and cloud solutions. A related perpetual challenge is that enterprises do only a mediocre job of providing remote users, especially those working at home, with robust Digital Workplace experiences. As part of improving the enterprise Digital Workplace, Enterprises' must begin to conduct thorough digital inventories, focus on network observability, and enforce strong SLA's with cloud providers to address the shortcomings.

10 Benefits of Adopting a Cloud Data Warehouse for Enhanced Workplace Efficiency

With the evolution in Big Data and analytics, including the advent of cloud data warehouses, there is still beneficial information as to why Data Warehouse, including cloud data warehouses, is still a choice for many organizations that are introducing it to their IT architecture and infrastructure. The business size doesn't matter when it plays a key role in decision-making and business Intelligence.

Stop (Only) Sending Password Reset Emails

You’ve got to stop sending password reset emails. Everyone does it and it’s not cool anymore. Many of your users don’t want to log into their email or open the mail app just to get access to a code that they have to manually copy and paste into your app — it’s a waste of time. Most phones support autofilling codes sent via SMS, which might make SMS the preferred channel for these users. However, you also can’t assume that this is how everyone will behave.