Teams | Collaboration | Customer Service | Project Management

June 2023

The ultimate guide to facilitating hybrid PI planning

Tens of thousands of organisations today use PI planning as a way to align their Agile delivery teams and stakeholders to a shared mission and vision. These large-scale, multi-day, collaborative planning events help enterprises to align strategy and execution, plan a continuous flow of value to the customer on a regular and predictable cadence, identify dependencies, foster cross-team collaboration, and ensure that the planning is done by those that do the work.

5 Steps for Starting a Real Estate Business With a Focus on Collaboration

Starting a real estate business can be an exciting and rewarding venture. Whether you dream of flipping houses, becoming a property developer, or building a rental property portfolio, the real estate industry offers numerous opportunities for financial success and personal growth. However, like any other business, starting a real estate venture requires careful planning, strategic decision-making, a comprehensive understanding of market dynamics, and most of all, effective collaboration.

How to Run a Board Meeting: A Comprehensive Guide

In today's dynamic environment, the importance of board meetings cannot be overstated. Board meetings serve as the crucial platform where these leaders convene to discuss, deliberate, and make critical decisions that shape their businesses’ futures. In this guide, you will learn everything you need to know when conducting board meetings, from the discussion points to the best practices.

Soft Skills Report: What collaboration means to knowledge workers

Change is the only constant in life, as the saying goes, and this rings truer than ever for today’s knowledge workers. We live in a time of sweeping shifts, from the promises and pitfalls of artificial intelligence (AI) to tech sector job cuts and learning to navigate new ways of working. It seems only natural then, that people might feel the need to upskill in the face of certain uncertainty.

Send and Automate Push Notifications Using Flutter, Firebase, and Node.js

In mobile development, push notifications are vital to support the full UX of the app and to sustain user engagement. However, integrating push notifications into your app can be a complex chore, involving a multitude of tools, APIs, token management, and more. This is precisely the puzzle that Courier, a notification platform and API, can help you solve.

Transactional Emails Demystified: From Delivery Intelligence to Best Practices

Transactional emails are an integral part of today's digital experiences, playing a significant role in user interaction and engagement. They are automated emails, tailored to each user, triggered by specific user actions or behaviors within a product or platform.

Year in Review: Miro Developer Platform

It’s been a little over a year since we launched Miro’s Developer Platform 2.0, and what a year it’s been! We’ve done a lot in this time — from bringing the vision of a brand new platform from Beta to GA, to introducing dozens of new features and capabilities. What better time to look back on all that’s been accomplished than our one-year platform anniversary? 😎

The power of employee listening: benefits and strategies

As we find ourselves in today’s dynamic and constantly evolving digital work landscape, we must go beyond conventional surveys to accurately capture employee sentiment. Companies relying on outdated methods are left clueless and struggle to address problems that are unclear. This makes them hard to address and nearly impossible to resolve.

6 ways governments can use chat to deliver high-quality public services to citizens in 2023

In today's ever-changing digital landscape, communication methods have experienced a significant shift. While businesses have embraced digital communication platforms for building faster, agile connections with customers, governments have adapted considerably slower. Stringent regulations pertaining to data protection and a lack of funding have also made the digital transition difficult.

AI as a Tool for Creativity in Miro: The Quick Brown Fox Jumps in for a Tool Tour

How can we create by connecting organic intelligence and AI? Team Marie Beyssac & Martin Gleitsmann will hold space for a creative movement that encourages an organic approach to AI for human-centered designs and solutions. Join this tour of their favorite AI tools and design use cases to inspire new ways of thinking across the Miroverse. In this video: Explore thousands of community-driven templates at miro.com/miroverse, and transform the way you work today..

Using the 16 Design Aspects to Create Intentional Group Experiences in Miro

A great group experience requires a collaborative space for creative thinking, exploring ideas, agreeing on solutions, and learning together. By applying the 16 Design Aspects to your Miro board, you can create and facilitate incredible experiences for groups from three to 800+. Whether you’re new to Miro or an experienced Creator, this session is for you! In this video: Explore thousands of community-driven templates at miro.com/miroverse, and transform the way you work today.#Miroverse#Miro community#16 design aspects#workshop#online collaboration#templates#community-driven templates.

Strategies and Trends in SaaS That will Influence the Industry [2023]

Even though Software-as-a-Service (SaaS) has existed since the 1990s, the pandemic’s early stages coincided with its peak. Following the initial lockdowns of 2020, telecommuting and hybrid workplaces are becoming increasingly popular, and more businesses are putting critical business processes onto the cloud. The industry’s answer to this demand by developing solutions that essentially cover every division and business function since then has been one of the largest SaaS trends.

Tough Conversations with CIOs: Spotlight on Wendy Zacchio | Atlassian

During this short clip from our CIO podcast with Wendy Zacchio, CIO at Zelis, you’ll hear one our favorite insights from the conversation — the need to "throw the business teams in the mix." We couldn’t agree more. Enterprise Agility is not an IT/Tech thing. It is an organizational thing and leaders are taking an end-to-end organizational approach.

The Advantages of Utilizing a VPN for Business Purposes

Protect your company from cyberattacks with a VPN. This technology creates a secure network connection while using a public network and encrypts connections made over the internet. Do you know 65% of cyberattacks happened on small-to-medium-sized businesses? Large businesses employ world-class security protocols like Quantum Encryption, and they are safe. So, small-to-medium-sized businesses must consider keeping online activity secure.

The Ultimate Digital Workplace Transformation Guide

Digital transformation has revolutionized the modern workspace, profoundly reshaping how businesses operate and employees navigate their professional lives. This paradigm shift, driven by rapid technological advancements, has empowered organizations globally to optimize productivity, streamline processes, and foster innovation.

What's New: What we launched in June 2023

We’re halfway through the year and have a bunch of exciting updates to share, including a few that we hope will make your collaboration experience more seamless across tools and devices. This includes several new integrations, the new Miro Interactive display app, and a host of new features focusing on enterprise-readiness. Read on to find out about all the ways you and your team bridge the gap between tools and collaborate more effectively.

Miro now integrated with AWS AppFabric: Connect your SaaS apps and improve security

For the past few years, especially as hybrid and remote work have become normalized, enterprise organizations have become reliant on an increasing number of applications and cloud-based platforms to streamline collaboration and improve productivity among teams and individuals. Companies are incentivized to ensure their tools are accessible to everyone and that work remains frictionless, all while ensuring their data stays safe.

What Dolly Parton teaches us about internal communications

As a Dolly Parton fan, it's hard not to appreciate her wit, charm, and business acumen. She’s a singer, songwriter, movie star, philanthropist, and owner of a theme park with eight roller coasters and four water rides. Her music is not only inspiring but also filled with valuable lessons that can be applied to internal communications.

How to enable HIPAA-compliant texting and 6 tools to help you do it

In an era where time is of the essence and patients demand convenience, the winds of change have swept through the sacred realm of medicine. Brace yourself, healthcare providers, for what lies ahead is not a fleeting trend but a bona fide telemedicine revolution! With 62% of patients longing for the ease of virtual consultations, it's clear that healthcare's digital transformation is here to stay. Besides, SMS text messages have a 19% click-through rate (CTR) compared to 4% for emails.

Essential Strategies for Building High Performing Virtual Meeting Software

In the face of an ever-evolving technological landscape and an increasingly globalized world, businesses must adapt to maintain competitive advantage. Among the many shifts in organizational structure, one stands out for its sweeping transformative potential: the rise of virtual software teams. Today, it is increasingly common for software development projects to be conducted by teams distributed across different geographical locations, time zones, and cultures.

Create a compelling resume and cover letter with templates and tips from Miro and Indeed

Whether you’re actively searching for your next job or casually networking to keep an eye out for your next big opportunity, preparing for career change is an exciting time full of anticipation, opportunity, and the promise of something new. But that optimism and enthusiasm is also balanced out by some fairly intimidating to-do’s. Creating a standout resume and cover letter — or refreshing your outdated documents — is the first, potentially overwhelming obstacle.

Leveraging Technology for Employee Management

In the fast-paced and ever-evolving world of business, effective employee management is crucial for driving productivity, fostering a positive work culture, and ultimately achieving success. To navigate the complexities of managing a diverse workforce and ensure optimal performance, businesses are increasingly turning to technology as a powerful ally.

Privacy and Security Considerations in Educational Messaging Platforms

Schools use more digital communication now, but they worry about keeping things private and safe. Teachers and school leaders need to know what it means to use encrypted apps that many people like. It's important to think about the good and bad things about instant messaging apps for students and teachers to stay safe when they talk online. This post discusses why keeping your messages private and secure when using educational apps is essential.

A New Era of Interactive Learning via Messenger Apps

Messenger apps are proving far more than just messaging platforms harnessed for communicating between friends and family. Most educational institutions are adopting e-learning messenger apps to help with online learning. These messenger apps provide superior online learning experiences through the online landscape. Learning through these interactive messenger apps benefits learners while improving their academic performance.

Remote vs Office Teams: The Top 7 Tools for Seamless Collaboration

Are you looking for the best tools to help your team collaborate seamlessly? Look no further! In this video, we'll be going over the top 7 tools that can help teams of all sizes collaborate more efficiently. From project management software to real-time performance tracking platforms, these tools will get everyone on board and make collaboration quick and easy. So sit back, relax, and learn how these amazing tools can give your team a competitive edge in today's digital world.

Professional Communication: What It Is and How to Enhance Your Skills with Effective Tools

In today’s fast-paced and interconnected world, effective communication is like the secret sauce to success in the professional arena. It’s the magic spell that transforms awkward interactions into seamless conversations and boring meetings into engaging discussions.

Agile Project Management: Top Tools for Efficient Team Collaboration

Agile project management is all the rage right now, and for a good reason! With such a success rate, it’s no surprise that more & more organizations are turning to Agile project management to improve efficiency and team collaboration. Here are the statistics showing why Agile project management is the way to go: These figures show that organizations from different industries significantly benefit from Agile project management.

Communicating across generations in the workplace

If your organization’s employee breakdown matches the U.S. population, you should have something close to an even split between four generations: Baby Boomers, Gen X, Millennials, and Gen Z. Effective internal communication plays a crucial role in fostering understanding and building strong relationships across these generations—and we’re going to share how that looks!

Relay Bot Demo | Accelerator Apps | Slack

Deliver personalized messaging at scale within Slack using our Relay Bot. Team members need to deliver targeted information to multiple channels/people at once. Without an automated delivery system this task is either too large to accomplish resulting in missed opportunities or tedious and time-consuming impacting productivity and reducing resources.

6 best alternatives to Stream (GetStream) for in-app chat experiences

Stream (previously known as GetStream) is a live chat solution that can be embedded into mobile and web applications. Businesses can develop their own chat application using the Stream SDK and API. It offers several valuable features like silent messages, threaded conversation, message history, multi-region support, user roles, typing indicators, @mentions, and so on. Though this in-app messaging platform has advanced features, the data generated from the messaging app is stored in its backend.

8 Best Internal Communication Platforms for Financial Services

Are you tired of endless emails, full chats, and sticky notes for your colleagues and want a single app to ease your communications? It’s time to change the technology approach and try something new, trivializing issues in fintech companies’ team communication. In today's fast-paced financial services industry, effective internal communication is the key to improving a team’s productivity and efficiency.

Basecamp for Human Resources | Basecamp Office Hours

🔗 53:In this Basecamp Office Hours session (recorded live on June 14, 2023), Ashley and Kimberly from the Basecamp Customer Success team are joined by Basecamp People Operations team – Head of People Andrea LaRowe, and Recruiter Bethany Weidmeier. During this one-hour session, the team shows how Basecamp can be set up for company Human Resource functions, recruiting, and onboarding new employees. The Basecamp team also answer customer questions live during the webinar.

3 tips to build team camaraderie with Slack

3 tips on how to use Slack to build team camaraderie and bonding by creating social and interest channels for your business, use tools like huddles in the right away to respect people's times, recognizing others how they like and using custom emojis to strengthen your culture. ABOUT SLACK: Slack is a productivity platform for business that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate.

Improving Trust and Employee Experience Through Pay Transparency with Lexi Clarke

This episode features an interview with Lexi Clarke, Chief Human Resources Officer at Payscale, a compensation management platform. In this episode, Amanda sits down with Lexi to discuss pay transparency, measuring your worth as an employee, and discussing salary in the interview process.

Drive Digital Transformation & Operate With Greater Efficiency and Agility With Asana

Digital transformation is accelerating faster than ever, and PMO & Operations teams require advanced technology solutions to drive value across their organizations. Enter Asana, the leading enterprise work collaboration platform that helps organizations work smarter together and make better decisions. Asana empowers PMO & Operations leaders to effectively track and manage company goals, deliver real-time reporting to facilitate better and faster decision making, and helps teams throughout the organization seamlessly standardize and automate their work.

11 Ways Good Communication Can Help You Start Professional Coaching in 2023

In the age of screens and emojis, it’s no wonder that coaching has taken a digital leap. Online professional coaching is the new “It” thing. Gone are the days of face-to-face sessions and awkwardly trying to balance a latte while taking notes. Now, you can coach clients from the comfort of your pajamas, or, let’s be honest, from your favorite pair of fuzzy socks.

New Miro integrations to connect and streamline collaboration

Using the right tools in your tech stack is critical for collaboration and innovation. Teams today use up to 200 tools in their app portfolio and that number is constantly growing. With so many different tools, context gets lost and work gets complicated, with constant tool switching and effort spent managing multiple tools and databases. Fortunately, you can align your tools to better fit your workflows and boost productivity in many different areas.

5 top Senbird alternatives: How do competitors compare?

For every brand wishing to expand its business or communication strategies, choosing an in-chat app and communication platform with the best capabilities is essential. Sendbird has gained popularity by establishing a strong reputation for delivering robust API and platform services. However, Sendbird also has several drawbacks, like pricing structure, the complexity of implementation, limited customization, etc., prompting many to explore worthy Sendbird alternatives.

Courier Inbox for web and mobile, a complete notification center

📣 Join the conversation on Product Hunt where we're discussing this groundbreaking launch and the future of in-app notifications. A notification center inside of web and mobile apps is now an expectation. It’s a way to reach specific audiences or users with tailored messages and a way to boost engagement by bringing people back into the app.

What's New in Asana | June 2023

Welcome to the June edition of What’s New in Asana. First, use a formula custom field to create simple calculations between other number and date fields. Add costs, calculate remaining time, manage prioritization scores, and more. Next, due dates between dependent tasks will now automatically shift from any project view. Finally, streamline your approval process by adding a rule to automatically convert a task to an approval.

Introducing Puppygram, powered by Courier Inbox, Next.js and Inngest

Today we launched Courier Inbox, a set of APIs and UI components for building a modern application inbox. Inbox components are available for both web, iOS and Android applications and are totally customizable so that devs can build a notification inbox that feels like a native part of the rest of the application. To test this proposition, we decided to use Courier Inbox to build something lightyears away from a product inbox.

6 best PubNub alternatives in 2023

Integrating chat functionalities into applications has become necessary for many product managers. Among the leading chat API providers, PubNub has carved a name for itself, offering simplified chat and messaging features through its Rest API. Recently, PubNub raised $65 million in a Series E funding round, highlighting its strong growth and market interest in this space. While PubNub's success is undeniable, the market for open-source PubNub alternatives is gaining momentum.

Empathy, advocacy, & truth - Interview with Carolyn Clark

This episode features an interview with Carolyn Clark, VP of Employee Experience Strategy at Simpplr. Carolyn shares what it was like working on SNL & Late Night with Conan O’Brien, why she started her own comms consulting company, and valuable case studies from her career and teachings in crisis comms.

Create an Automated Notification System Using Python and Courier

Product notifications keep users engaged and informed about important updates related to web and mobile applications. However, building an effective notification system for your app that sends timely and personalized messages can be challenging. Courier's development platform for notifications simplifies this process by consolidating various communication APIs, data, and development tools in one place.

Browse 19 of the best retrospective templates in Miro & reflect with your team

A retrospective might feel like something that’s exclusive to product teams. But in reality, a retrospective is a valuable meeting for any type of team or project. During a retrospective, a team comes together to discuss their work and identify ways to better their processes, communication, relationships, and output as they move forward. It’s a chance for them to reflect, connect, and ultimately improve.

New in Basecamp: 24-hour Time Clock

Now in Basecamp, you have the option to change your time preferences. You can choose to see your time with the 12-hour settings (AM/PM) or the 24-hour time clock. Now adding events to the calendar, scheduling a message to post later, and even seeing time stamps on chats in the campfire are easy to read, no matter where in the world you live. Got a feature request? Email support@basecamp.com and we'll consider it.

3 hacks to work faster with canvas from Slack

Here are 3 hacks from the Slack team on how you can improve your work transparency by organizing your team’s info so it’s easier to find, combining canvases with everything you already love from Slack so you don’t need to change how you work and keeping everyone on the same page so you can move work forward, faster. SECTIONS: ABOUT SLACK: Slack is a messaging app for business that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate.

5 Tips for Creating Effective Management of Workload

Did you know that more than half of organizations have experienced a failed project within the past year? While it’s easy to blame market conditions, competitors, or insufficient resources, the usual culprit is often much closer to home. A lack of effective leadership and obsolete processes is an illness that significantly impacts a project’s success.

Assets & Configuration Management Highlights | Jira Service Management | Atlassian

Asset Management lets you manage any asset using a flexible and open data structure, unlike legacy CMDBs. While Configuration Management gives you visibility into the infrastructure that supports applications and services. Both Asset and Configuration Management are included in the Premium and Enterprise editions of Jira Service Management.

What is a Proxy Server and How Does it Work?

The privacy of online browsing decreases every day. Since websites and applications record everything, you do, more and more individuals seek privacy-preserving measures. One of the alternatives you have for protecting your online identity is using web proxy servers. However, they also provide several additional advantages, which we'll learn from this writing.

Implementing the Transactional Model of Communication for Better Collaboration

Did you know that effective communication is so important in business that even a group of penguins couldn’t function without it? That’s right, they communicate to hunt for food and survive in harsh environments. And if they can do it, so can your team! One way to improve your communication is by using the transactional model. Not sure what that is? Let’s dive deeper and see how it can help your team soar like a flock of penguins.

Engaging financial services employees-despite market fluctuations

The financial market is constantly evolving in tandem with a changing world. Companies now, more than ever, require engaged employees to stay ahead of the competition. However, the financial services industry faces significant challenges due to hiring trends such as digital transformation, an increasing focus on environmental, social, and governance (ESG) values, shifts in customer demographics, diversity initiatives, and cybersecurity risks. How can you keep them engaged? We have ideas.

Sending Password Reset Notifications from Your Laravel PHP Framework

Resetting passwords is a critical way to make your app accessible to users, but setting up email notifications for password resets from scratch can be tedious and error-prone. While Laravel does support password reset email templates, Laravel emails can be unreliable and prone to being caught in spam filters, and the default email templates are not particularly customizable. It might also be desirable to set up a backup channel like SMS or a backup email provider in case the primary fails.

Sending Password Reset Notifications with Firebase and Courier

Setting up a password reset workflow inside your web application can be challenging. At a minimum, you need to build the logic to update the user’s password with a new hash, send the appropriate emails with the right content, and manage different user sessions across browsers. If you’re responsible for managing password reset emails, it’s likely that you also have to manage all aspects of authentication and password management for your application.

Building great developer experiences: culture & tools | Atlassian

Happier developer teams almost always mean more effective teams that deliver more value to customers. Hear from Atlassian’s Head of Engineering, Daniel Tao and developer evangelist, Sven Peters, on how to build a great developer experience through culture and an integrated approach to your developer tools.

Benefits of Social Media as a Communication Channel to Enhance Your Business

More and more, social media is becoming the primary channel through which brands engage and communicate with their customers. Social media allows businesses to reach a wider audience and strengthen relationships with current and potential customers. From creating and optimizing a profile to designing content, small businesses have access to tools that can help them define their social media strategies.

What Are the Best Practices for Tracking Employee Attendance and Absences?

Tracking employee attendance and absenteeism can be a challenging and awkward task. It’s one that can make employees feel like they’re under intense scrutiny, for all the wrong reasons. It is, however, central to running an efficient and transparent business. That’s why it needs to be done right. You want to nurture a culture of honesty amongst all employees, not one of mistrust, micromanaging, and suspicion.

16 best asynchronous communication tools for productive teams

If your team relies on email threads or phone calls to communicate, they’re wasting a lot of time attending unnecessary meetings and reading irrelevant messages. Asynchronous tools are the key to sharing critical updates, managing projects, and working productively across different time zones. So which platform can help your team do their best work? In this article, we cover what to look for in a communication tool and share the best async collaboration tools for your team.

5 reasons technical teams choose open source alternatives to Discord for effective, secure collaboration

Discord has become a popular platform for digital communities to meet, collaborate, and hang out. It’s easy to use, versatile, and offers a wide range of features that can enhance team communication and productivity. But is it a good collaboration tool for technical collaboration? Not always; there are some scenarios where Discord may not be the best choice for business collaboration needs.

What is Board Software? Use Cases and Considerations for Your Organization

As businesses navigate the complexities of the modern era, the integration of technology has become crucial in optimizing boardroom operations. Among the transformative tools available, board software has emerged as a game-changer, revolutionizing the way boards of directors manage their responsibilities and steer their organizations towards success. According to research, the global board portal market size is expected to reach multimillion USD by 2030.

How to use chat for medical diagnostics in 2023?

In this digital age, many healthcare providers are leveraging medical chat tools with wide-ranging communication capabilities to deliver patient care quickly and affordably. As a result, patients get to interact with the healthcare provider team anytime, from anywhere. Beyond that, they can also schedule appointments, access test results online, and get their queries resolved.

Impossible Alone: How Udemy makes learning accessible with the help of Atlassian's cloud platform

Global access to education? Impossible Alone. In this video from Atlassian's #Impossiblealone series: With the Udemy learning platform, instructor Todd McCleod has changed the lives of more than 400,000 students. Atlassian is powering Udemy with tools like Jira, Confluence, and Jira Service Management. Udemy is empowering millions.

If You Want a Better Employee Experience, Listen to Employees

This episode features an interview with Ephraim “Phrai” Freed, Customer Growth Manager of Reality Labs at Meta. In this episode, Amanda sits down with Phrai to discuss AI’s impact on internal communications, the value of cross-functional relationships, and why an equitable employee experience is critical.

Conflicts in the Workplace and Ways to Resolving Them

Even with the most cohesive teams, occasional conflict is all but inevitable. Statistics show that 85% of employees experience workplace conflicts. Furthermore, 58% say they’d stay at lower-paying jobs if they get to work with a great boss. This is a testament to how widespread office squabbles can be as well as the importance of resolving them. By dealing with these conflicts proactively, you’ll be able to maintain a more positive working environment and boost productivity in the process.

Two-Person Teams - REWORK Podcast

If you've been following along with the podcast, you've heard the mention of two-person teams and how 37signals makes the most of its software features and productivity with just two people working together—one programmer and one designer. In this episode of the Rework podcast, 37signals co-founders Jason Fried and David Heinemeier Hansson sit down with Kimberly Rhodes to dive deeper into the concept of two-person teams and share valuable insights on the benefits, challenges, and strategies behind their unique approach.

Mental Exhaustion: What's Causing It and How To Control It?

Mental exhaustion—this is a ride that so many people are on today and just so desperately want to get off. If this is where you’re at, don’t feel ashamed. Don’t feel isolated. And certainly don’t assume that you’ll be here forever. There are solutions (quite a few of them, in fact).

Streamlining Application Releases With ITSM Release Management

In today’s world of ever-evolving technology, IT Service Management (ITSM) Release Management is one of the most important tasks for any business. It ensures that the latest software and hardware updates are released in a timely manner, allowing businesses to stay competitive and up-to-date in their respective industries.

In-game chat: 6 features to drive player engagement in 2023

Gaming has always been more than just button-mashing and high scores. It's a sanctuary where social connections thrive — a virtual playground for over 3 billion people worldwide to gather, interact, and let their inner gamers shine. In this era of digital camaraderie, the power of in-game chat has become prominent, acting as the ultimate social glue that binds players together.